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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 472 reviews
5 Stars
191
4 Stars
145
3 Stars
61
2 Stars
38
1 Star
37
76%of customers recommend this product.
(
347 out of
454)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Value
on August 15, 2016
Posted by: Deloy469
Only issue is ice sticks in the chute. Bought two months ago and already had the chute flapper replaced due to frosting
I would recommend this to a friend!
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 24, 2016
Hey Deloy469, I understand that you have you have recently had service to restore your refrigerator back to working condition. If you should have any additional questions or concerns, please contact us directly. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
on August 18, 2016
Posted by: wacn
Only 2mns I purchased the fridge and the motor of the ice dispenser had to be replaced
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, August 29, 2016
I hate to hear about your refrigerator experience, wacn. My records indicate that MTE Mechanical Service was able to successfully resolve your concerns. Please don't hesitate to contact us should you have any other questions. Have a great day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Maker is very loud!
on September 14, 2016
Posted by: Delilah107
from New Smyrna Beach, FL, United States
Nice looking Refrigerator but the Ice Maker is So LOUD I thought someone was breaking into my Condo. If you have a big house this won't be an issue, but I have a beach Condo and it is LOUD.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, September 16, 2016
Thank you for sharing your icemaker experience with us, Delilah107. Is the icemaker making ice successfully? Is the noticeable every time ice is being produced? I also recommend making sure that ice has not frozen on the auger. Should you still feel that service is needed, please feel free to contact us directly at 1-888-203-1389 for further assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Overall Disappointed
on September 14, 2016
Posted by: Tammy66
from Placentia, CA, United States
[This review was collected as part of a promotion.] I bought this five months ago and am so disappointed! Drawers are cheesey and everything seems so cheaply made compared to the refrigerator I replaced that was eighteen years old. I guess it is true that they don't make things like they use to. I have already had to replace one of the drawers which cracked when I simply pulled it out(I received on that didn't match). The shelves are much deeper and things just get lost in the back and I have a hard time seeing everything I have. The outside looks nice and the lighting inside is good. Have had frequent trouble with the ice maker. It jams very easily. I was so excited to get my new stainless steel refrigerator, and now all can think is that I am stuck with this for eighteen years!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 22, 2016
Oh no, Tammy66! We want you to be happy with your refrigerator too! I understand about the shelves being deeper, but they are our sliding SpillSafe glass shelves! These shelves slide out for easy access to things in the back of the shelf, and keep spills contained. You just gently pull them forward and nothing should get lost again! Be on the lookout for an Email from me shortly with more information for you. Warm regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
some problems
on September 15, 2016
Posted by: NanP
from Longmont, CO, United States
[This review was collected as part of a promotion.] We bought this a month ago, I like some of the features but very dissatisfied with all the plastic pieces hanging from the inside doors. We have tries everything to remove these strips but no luck and they are very unsightly. No advise from the appliance store where it was purchased.
Also, the freezer started heating up one day and went up 22F. Called a repair company but they were not open. It finally settled back to 0 but we had to throw away the ice cream. I called your cust. service and they told me it was just a defrost cycle and normal. Nothing in the instruction manual indicates that this will happen periodically. Also, one of the door loudly sqeaks when opening/closing.
Also, the freezer started heating up one day and went up 22F. Called a repair company but they were not open. It finally settled back to 0 but we had to throw away the ice cream. I called your cust. service and they told me it was just a defrost cycle and normal. Nothing in the instruction manual indicates that this will happen periodically. Also, one of the door loudly sqeaks when opening/closing.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 24, 2016
NanP, I can only imagine how frustrating removing the packaging material can be. The installers should have removed all of the packing materials for you. I did a casual internet search, and found several sites that mention oil can help to remove the sticky residue left behind. In your Owner’s Manual, pages 38 and 39 address your refrigerators defrost cycle. You also mentioned that one of the doors is squeaking, this is also an installation issue. Are your doors level with the frame of the body of the refrigerator? You can find the directions to adjust the doors yourself on page 6 of your Owner’s Manual. Warm regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
very cheeply made!
on September 15, 2016
Posted by: cuda boy
from Pompano Beach, FL, United States
[This review was collected as part of a promotion.] makes alot of noise!
Had 3 service calls on it,less than 6 months old.
Had 3 service calls on it,less than 6 months old.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 27, 2016
Hey cuda boy, we regret you are not happy with your refrigerator. Our records indicate you had a service call completed on 8/24/16, and that your refrigerator is now operating as designed. The normal operating sounds and sights are covered on page 29 of your Use and Care Guide. If you have any questions, do not hesitate to reconnect with us directly for assistance. Sincerely, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
on September 22, 2016
Posted by: AM121
from Long Island NY
[This review was collected as part of a promotion.] I bought this refrigerator a couple of months ago but I'm unhappy with it. Its Ice-maker makes a lot of noise.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, September 29, 2016
Hello AM121, we hate to hear that you are unhappy with your refrigerator. Please keep in mind there are normal operating sounds for all refrigerators. We welcome you to view page 29 of your Use and Care Guide. Please contact us directly if you should have any additional questions. Best wishes, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
4
Depth makes fridge bigger than it looks
on September 30, 2016
Posted by: s_penas
[This review was collected as part of a promotion.] Been almost six weeks since delivery, and so far very satisfied.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com