epson.com Customer Reviews Collected from epson.com
Epson - Perfection Flatbed Photo Scanner with Digital ICE Technology
Average Customer Rating:
4.4 out of 5
4.4
Open Ratings Snapshot
Rating breakdown 794 reviews
5 Stars
544
4 Stars
149
3 Stars
41
2 Stars
17
1 Star
43
90%of customers recommend this product. 
(
717 out of 794
)
Customer Reviews for Epson - Perfection Flatbed Photo Scanner with Digital ICE Technology
Customer Rating
5 out of 5
5
Satisfied user
on January 3, 2015
Posted by: Cliff
from Corpus Christi, Texas
Best equipment I have, will buy Epson again, do not need more words to justify rating
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5 out of 5
5
Good Scanner
on May 2, 2016
Posted by: Lefty
from Near Chicago
Bought my First V500 in 2009 for the backlight and negative scanning features. Great Scanner. It died, so I purchased the V500 LED version. It has operated great. WIN 10 did wipe out the drivers, but I was able to download them from Epson and it is back up and running. Hope Epson continues to sell this "legacy" scanner. It is the best I have seen on the market for the average user.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1 out of 5
1
Repeated repairs needed
on August 25, 2008
Posted by: Anonymous
from NYC
The scanner makes good scans when it works, however the scan head has failed twice. Costing me a combined $70 in shipping back and forth twice to get it fixed, even with the warranty
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
4 out of 5
4
V500
on November 3, 2008
Posted by: Showme1
from Missouri
This scanner works very well as long as the scan resolution is 3200 dpi and below. I found the scans from my unit, were fair to poor when using higher resolutions with both the included and third party software.
The scanner is advertised as a film and slide scanner, but because of higher resolution problems I would not recommend it to beginners.
Software updates (to the third party software) improved the noise issue in higher dpi scans.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
4 out of 5
4
on October 26, 2009
Posted by: magyver
from Washing, state
I scaned all of my 35 mm films into my computer but still had instamatic film that was the same width as 35 mm but only had winding holes on one side about 1 1/4 in. apart. it would not scan properly. To solve the problem I used an old picture cuter (with out a blade). ""I would lift the cuting guide bar every time that I had to move the film strip"". In the picture over lap area using the picture cuter I would aline the edeg of picture with the guide bar and scrape about 1/16in. of the film coating off out of the picture overlap area. Than my Epson Perfection V500 Photo scanner would process it like it was 35 mm. film negatives. I salveged over 600 pictures I had taken back in the 70,s. All my pictures were lost and all I had saved were the negatives. Now I can print any one I want or view them on my computer.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5 out of 5
5
fantastic scanner
on October 25, 2011
Posted by: photoguy
from Arlington,WA
I have been using this scanner for more than two years. I scan mostly film, both 35mm and 120 formats. I am a professional fine art photographer, so you will understand that I am very fussy when it comes to quality! This scanner is one of the biggest bargains I have ever had the pleasure of owning! It makes terrific 6400 dpi scans when used properly and I can make great 20x30 inch prints (or larger) from those scans. With 35mm film, the film grain can be bit of a problem at times, but that is not a fault of the scanner. With 120 film I can easly make 20x40 fine art prints, or larger. Isumise that the people having problems scanning film either have a defective unit, or are not doing it properly.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
4 out of 5
4
One Month Into
on November 27, 2011
Posted by: Spectre87
from St. Louis Mo
Thus far, after one month of work, the machine is performing well. It took some time to manage the many options and I would have liked to see a .pdf of the operating manual able to be downloaded (It is available on line.) We purchased the machine to scan many 35MM slides stored for over 30 years. Thus far the quality of the scan is good. The one area I thought could have been better engineered was the removal of slides from the template which is inserted into the scan area. One has to press on one side of the slide and catch the other side with a finger nail to remove it. All of that was frustrating at first but practice made it easier. All in all it was a good purchase.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
4 out of 5
4
Product good; instructions lousy
on November 30, 2011
Posted by: xyzwriter
from Des Moines, IA
I like the V500. It is a second Epson scanner in my home. However, it took me all afternoon (and I am a computer instructor) to figure out how to make the slide and film option work.
I looked at the "Help" items over and over (the "instructions" in the box are very weak). I finally figured out accidentally what I was missing in the process.
Great product--NEEDS BETTER INSTRUCTIONS on the additional features.
I would recommend this to a friend!
Written by a customer while visiting epson.com
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