Tried to order more utensils so I would have some replacement piks. Failed to figure it out. Spent 1/2 trying to spend money, but maybe it was telling me not to waste more time.
I just got my new water pick a month ago. Love all the new features. I had a water pick years ago and didn't replace it when it broke. So I am really enjoying my new one.
I bought this for my son who wears braces. So much easier to floss than the old school method. Saves time and aggravation. Younger son also enjoys using it as part of his oral hygiene. My only con is that the water reservoir is small and needs constant filling. We use distilled water to keep the unit from scaling.