I had resisted purchasing a product like Waterpic although my husband has used and loved his for many years. Finally deciding to try one, I brought it home, read instructions and have tried every attachment even adding an additional cleaning after a shower. The product does make my mouth and teeth feel much cleaner than just the traditional floss and brushing. The only things that might help would be to make it somehow not slide on the counter top and the top containing the additional tools would be more stable.
I love the concept but this is made very cheaply and the button on the handle sticks all the time. It is ver annoying. My machine is only 3 months old and it STICKS!
I would recommend this to a friend!
Response from waterpik.comBy WaterPik, Product Support, May 19, 2020
We are so sorry you are having this issue! Waterpik stands behind the quality of our products and the warranty. This model carries a three-year warranty and the part is replaceable. Running distilled white vinegar and warm water through the unit and handle regularly, as recommended, will prevent the issue by breaking down any buildup that may be accumulating. Here is a link to our cleaning blog that has detailed cleaning instructions.
You can email me directly at smreviews@waterpik.com for assistance. Or, call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.