compared to earlier models, this one seems more cheaply made; the tip doesn't sit right within the handle. The handle doesn't sit well within the unit. The pressure is not as easy to control.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, December 29, 2020
We are sorry that you are disappointed with the product. We stand behind the quality of our products and our warranties. This model comes with a full three year warranty. If you feel the product is not working correctly, we are here to help. You can email us at smreviews@waterpik.com or call us at (800) 525-2774 for assistance.
The unit works well. It seems to me that the water reservoir should hold more water, based upon the recommendation to spend three seconds at each tooth (by a number of dentists/hygienists). It is not possible to spend that kind of time when trying to hit the front and back of teeth.
The hold button on the wand is not made particularly well. Only had this product for two weeks and it stop generating water pressure due to a faulty wand. Not a fan of this product.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, January 7, 2021
We are sorry to hear that you are having difficulty with the pause button. If you are using an additive such as mouthwash in the unit, please make sure to run a reservoir of clean water through the unit after each use. Please keep in mind that this model comes with a three-year warranty. If you need us, we're here to help! Contact us at 1-800-525-2774 or via email at smreviews@waterpik.com for more information.
The tank is hard to fill. The water runs out of your mouth all over your hand and the wand tip pops out fairly easily while in use.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, February 22, 2021
We are so sorry that you are finding the unit difficult to use. Perhaps our how-to video would be helpful. Here is a link to the short video: https://youtu.be/6lWWbOqMhdQ