I really like the water pik. The only reason I gave it 4 stars was because I wish that I would have liked I bit more information on the tools that were given. Plus a way to make sure that the inside of the pick could be dryed better. I am lucky that I live in Tucson, Az. so I just leave it out and it dries pretty well. I do really like it and I would recommend it to anyone I know.
Response from waterpik.comBy Waterpik, Product Support, July 3, 2023
Hello Customer - Thank you for sharing your experience. Please follow this link to the tip guide to learn more about the differences. https://www.waterpik.com/oral-health/buying-guide/water-flosser-tips-guide/. You can maintain the jet tips by soaking them in distilled white vinegar for 5-10 minutes. We recommend replacing the Jet Tips every three months. If you have any further questions, please let us know! You can email us at smreviews@waterpik.com or call 1-800-525-2774. We would be happy to help.
Written by a customer while visiting waterpik.com
Customer Rating
5
Waterpik user since 1977
on July 10, 2023
Posted by: Melina
I didn't feel like troubleshooting the Waterpik I'd had for the last few years, so I was ready to purchase a new one. I was having difficulty deciding which model to purchase because each model had a few negative reviews. So, I thought I would google the model number of the one I had, and see if I could buy the same one –– and realized WP-100 was still available, and bought one. I have never used the lid, so I never had the difficulty people report about the tips falling out. Instead, I purchased a paper spindle (chrome or nickel) with a rubber tip at the top and wire base (not solid), and turn the reservoir upside down to air dry after each use. For me, the cover was just a small case for storing the tips in my cabinet. Part of the difficulty I had in deciding between the different models was that it's not made clear in the product description that the cover is completely removable and it's use is optional –– which is the case for Model WP-100, but I couldn't be certain for many of the other models.
I am so happy I was able to get past all the uncertainty, and just buy the same model. It works perfectly,
I would recommend this to a friend!
Response from waterpik.comBy WaterPik, Product Support, July 12, 2023
Hello Melina - Thank you for your longtime support. We appreciate your loyalty and are happy to hear you're enjoying the WP-100. f you ever need assistance in the future, please let us know! You can email us at smreviews@waterpik.com or call customer service at 1-800-525-2774.
The water leaks from the bottom of the reservoir were the hose is. Hose is damage.
I would recommend this to a friend!
Response from waterpik.comBy Waterpik, Product Support, August 9, 2023
Hello - We are so sorry about this! There are a few reasons this could be happening. The reservoir is not designed to store water between uses, so make sure that you empty it after each flossing. Or you could just need a new reservoir valve. The unit does carry a three-year warranty. We would be happy to look into this further for you. Please email us at smreviews@waterpik.com or call us at (800) 525-2774 for assistance.