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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
One repair after another
on June 18, 2019
Posted by: MsYoT
from NV
3 years, 3 major issues. LG does not stand by their products. Here's an example: 3months...ice maker/thermostat...covered by warranty
1 year and 1 month...some sort of motherboard that makes the unit run quietly. Apparently everything is covered except the part that makes everything else run normally.
3 years...another ice maker issue involving a leak.
1 year and 1 month...some sort of motherboard that makes the unit run quietly. Apparently everything is covered except the part that makes everything else run normally.
3 years...another ice maker issue involving a leak.
I've been on hold for over 30mins waiting for a supervisor...no checking in...i'll hang up and let the Better business bureau handle it
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 18, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Multiple service calls, expensive and broken
on June 24, 2019
Posted by: JRR12
from Utah
This has had problem since the beginning. The control board was replaced less than 6 months into ownership, the outside control panel delaminated after about 2 years. The compressor was replaced 4 months ago and has failed again. LG refuses to cover this repair. DO NOT BUY and LG Refrigerator.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 24, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Good and Bad
on June 25, 2019
Posted by: SolarPower
from Florida
Love the fridge but love my Best Buy warranty even better! The unit died within the first year. Wasn't cooling. Tech came out and wanted to order a mother board but couldn't tell if that was the issue. So instead, they replaced the whole fridge, no charge. The new one came in with a defective ice maker. Again, they replaced the whole fridge, no charge. We're on our third and so far so good. Keeping my fingers crossed! Just not happy with the vertical bar between the two doors. It doesn't always flip back so when you close the door, it slams and doesn't close all the way. Jams on the right side door. Poor design I guess. We have a counter depth model and it's just not big enough for a family. looks nice, but not big enough.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Written by a customer while visiting lg.com
Posted by: Anonymous
from Winthrop, MA
Verified Purchase:Yes
I have called the Geek Squad because the ice has a plastic aftertaste and the water comes out warm.
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Nana Sherry
from Waterford, MI
Verified Purchase:Yes
Just got my frog two weeks ago and am enjoying the great features like French doors and drawer for either frig or freezer. Still getting used to where things are in the frig. The only thing I am a little disappointed in is the small size of the icemaker. However, this design allowed me to have more frig space so I do like that.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bradygirl
from Palm Springs, CA
Verified Purchase:Yes
I bought this refrigerator 3 weeks ago. Cons: outside smudges easily; ice make became jammed 2 times in first 2 weeks; face of water spout became scratched with every time I used the water spout. Pros: ice maker on door of refrigerator, so more room inside refrigerator; plenty of room in all spaces, easy to see everything in refrigerator, very quiet.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
THANK YOU TO LG SERVICE!
on August 15, 2019
Posted by: SAVAANGI
from BURBANK , CA
I HAVE REFRIGERATOR LMXC23746D AND HAPPY WITHG LG SERVICE!
I HAVE SERVICE FROM LG IN 2 DAYS AND MY REFRIGERATOR WORKING VERY GOOD AFTER CHANGING COMPRESSOR. ARMEN FROM LG TECHNICAL SUPPORT IN BURBANK CA ARIA VERY PROFESSIONAL. THE ADDITIONAL INSURANCE SUPPORT FROM SEARS SOOO BAD, THEY DO NOT FIXING REFRIGERATOR FOR A TWO MONTHS.SEARS ADDITIONAL INSURANCE IS UNDERMINES LG's REPUTATION. BUT LG SUPPORT ORGANIZING EVERYTHING IN 1 DAY, SECONG DAY EVERYTHING WAS WORKING LIKE SHULD BE!!! THANK YOU FOR MAKING ME BACK TO A GOOD LIFE!
I HAVE SERVICE FROM LG IN 2 DAYS AND MY REFRIGERATOR WORKING VERY GOOD AFTER CHANGING COMPRESSOR. ARMEN FROM LG TECHNICAL SUPPORT IN BURBANK CA ARIA VERY PROFESSIONAL. THE ADDITIONAL INSURANCE SUPPORT FROM SEARS SOOO BAD, THEY DO NOT FIXING REFRIGERATOR FOR A TWO MONTHS.SEARS ADDITIONAL INSURANCE IS UNDERMINES LG's REPUTATION. BUT LG SUPPORT ORGANIZING EVERYTHING IN 1 DAY, SECONG DAY EVERYTHING WAS WORKING LIKE SHULD BE!!! THANK YOU FOR MAKING ME BACK TO A GOOD LIFE!
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Wow. Service and Product!! It was all great.
on September 9, 2019
Posted by: Carrie the critic
from La Quinta
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our old Fridge went out and it was a built-in or counter depth. We shopped on line and it was so easy to find the replacement that had more features at the exact size to fit in our built in space!
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com