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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Anonymous
from Utah
Verified Purchase:Yes
This refrigerator constantly had issues. Had to have it repaired 4x and it never quite worked properly.. finally just threw it away and replaced it with another brand.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 7, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Compressor stopped working and all food rotted
on October 9, 2022
Posted by: Ben PA
from PA
Year 6 and his compressor died. Lots of info online said their compressors are junk.
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: jer balls
from Naples fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] compressor should last more than 3 years the tech was very friendly and informative
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: John1132xyz
from NWI
Verified Purchase:Yes
Purchased new in 2018, compressor went out. Called LG, it took about 12 days to get fixed. Was covered by warranty so happy for that. Dealing with the LG call center people is not very easy.
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, January 10, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: mb_frigdeguy
from LA
Verified Purchase:Yes
We have had 3 or 4 repairs done for the same motherboard on this fridge, costing us money out of pocket. It is currently undergoing repairs costing more money. I believe I saw a class action lawsuit related to all of this. I strongly recommend you to not buy this fridge.
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 3, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
3
Great features and style but has not held up well
on April 2, 2023
Posted by: Lue 1
from New Orleans, Louisiana
Verified Purchase:Yes
I bought it 6 years ago and it’s been repaired 3 times
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 3, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: BradleyG
from Loxahatchee FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve never had a refrigerator that broke within the first month, and continue to not cool, not produce size, and had two compressors replaced in the last two years. Now I have water on my floor even though the refrigerator is completely cool after the second repair. There’s no water coming from the waterline, but probably an internal hose. It’s going to cost me at least twice. The refrigerators cost to repair it. Don’t buy this one.
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 30, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: JYWisconsin
from Wisconsin
Verified Purchase:Yes
Certainly did not expect this refrigerator to only last 6 years before the compressor went out (like so many of them do) and currently it has been 3 weeks waiting for parts/repairs. Most area techs told me they refuse to work on LG's, and they are known for bad compressors. I will likely not have a working refrigerator in my kitchen for several more weeks.
Quality
1
Features
5
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 1, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com