 |
Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Not Good
on July 21, 2024
Posted by: dentmandan
Bought brand new in 2016. Compressors out in 2024. Was at the cabin with little use. LG said the would pay for the compressor not the labor. Nobody around will work on it for less then a grand if you can find anyone. It kind of makes me mad that we paid quite a bit of money for the black stainless French door fridge now we have to try and find a different fridge with a better compressor.
Response from lg.comBy LG, July 22, 2024
Hi, there. We appreciate you leaving us a review on your LG Refrigerator (LMXC23746D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Do not Purchase. Known Compressor Defect.
on August 5, 2024
Posted by: Steven H 123
from Pennsylvania
Bought in September 2018. Unit broke for the first time in 2021 when the Linear Compressor failed. Replaced under warranty. Unit failed a second time in July 2024. Not under warranty. I've read all of the complaints regarding these models and how the company is fully aware of their defects. They've settled lawsuits over this but have stopped short of a recall. I'm certain this latest fix which I have had to pay out of pocket for will only last 3 years or less. I will not be purchasing another LG product, nor from any of their rebadged brands.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, August 6, 2024
Hi there. Thank you for sharing your experience with us. We understand your situation with the LMXC23746S refrigerator and the repeated issues with the Linear Compressor. It's important to us that our products meet your expectations, and we're sorry to hear about the challenges you've faced.
As a troubleshooting step, please ensure that the refrigerator's vents are clear and not blocked, as this can sometimes impact performance.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions or provide additional support. We appreciate your patience and the opportunity to assist you further. —Renzo
As a troubleshooting step, please ensure that the refrigerator's vents are clear and not blocked, as this can sometimes impact performance.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions or provide additional support. We appreciate your patience and the opportunity to assist you further. —Renzo
Written by a customer while visiting lg.com
Customer Rating
1
Looks good but poor service.
on August 22, 2024
Posted by: Rob001
from Villa Rica Ga
Compressor failed at 6 years. Warranty would have covered part but not installation. Would have been replaced with the same model compressor. Decided to throw it away. Also threw away the range when it was three years old because a burner was coming on by itself. Will not be buying any more LG appliances.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG Digital Care Team, August 23, 2024
Hey Rob, we appreciate you leaving us a review on your LG fridge and LG range. We strive for the quality and longevity of our products, and your feedback empowers us to make the changes needed to meet the expectations of our valued customers.
We understand you've decided to part ways with your LG appliances. If you ever consider choosing LG again, we'll do our absolute best to ensure a better experience.
If you have any questions or want to provide more feedback, you can find us on social media @LGUSSupport. Give us a tag! *Joseph
We understand you've decided to part ways with your LG appliances. If you ever consider choosing LG again, we'll do our absolute best to ensure a better experience.
If you have any questions or want to provide more feedback, you can find us on social media @LGUSSupport. Give us a tag! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Features great. IF WORKING???
on November 22, 2024
Posted by: Jacavanda
from Beavercreek, Ohio
[This review was collected as part of a promotion.] Purchased this beautiful expensive refrigerator in 2017. Post tech assistance and extensive Service Repairs is AGAIN NOT DISPENSING ICE, FREEZER THAWED ALL FROZEN FOOD AND REFRIGERATOR IS “ COOL”
Refrigerator has since beenDISCONTINUED 😩
Refrigerator has since beenDISCONTINUED 😩
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
1
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there! We always want to make sure that your LG refrigerator is running at 100% so you can continue to enjoy its amazing features for many more years. We'd be happy to provide you with these links for the ice dispenser (https://tinyurl.com/2xmfcjdr), and the temperature of your fridge (https://tinyurl.com/24gadhea) to help make sure everything is running smoothly. So we can ensure you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Counter depth is great in my space
on June 27, 2015
Posted by: graceefridgee
from Fishers, IN, USA
This LG counter depth refrigerator with custom chill draw is wonderful because it gives me 4 more inches of space between it and our island. I love that I can open either or both doors, the freezer can hold a pizza (we had a side by side before). We had a party right after receiving this fridge and every inch of the fridge was used. There are only 3 people in this family so counter depth really was a good choice for us in terms of day-to-day use. I like the ability to adapt the chill drawer but even if we just use it as a deli drawer, we don't have to open the whole fridge to get to the deli fixings. It's pretty quiet too
Pros: Performance, Style/Design, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: seadooinaz
from AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this less than 2 years ago and have a compressor failure. Not happy with it and would not recommend it nor will I purchase another LG product
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy CS, Social Media , December 11, 2018
That's terrible to know you had to experience such an unfortunate malfunction with your refrigerator. I too would be frustrated after 2 years and the compressor fails. I appreciate the feedback needed to gain insight on the matter. If you're in need of any additional support, follow the enclosed link below so that I can further assist you. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=184007598&agent=4588426
Written by a customer while visiting lg.com
Customer Rating
1
Do no buy!!!
on March 20, 2019
Posted by: Supradster
from Houston
[This review was collected as part of a promotion.] Bought it 18 months ago. Love the look but within 2 months, Ice started to form at the bottom of the refrigerator trays. Now, the left door with the ice maker is defective. Fridge will shut off when that door is opened. Paid $135 for a service guy to come to my house and found out there's a default wiring inside the door. There's no repair possible and it's out of warranty. My only choice is to order a new door. Parts and labor will cost around $1,000. Paid over $3,000 just 1.5 years ago. Now, I have to pay another$1,000 to have a working fridge. Time to get a new one just never LG again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy EJ, Social Media, March 21, 2019
Hi, thank you for reaching out. I hate to hear you have had this issue with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
2
Poor ice making system
on August 7, 2018
Posted by: 1984roro
from Memphis, TN
I bought this refrig along with a microware, gas stove top, dishwasher and double ovens - all LG. The ice maker does not make enough ice to serve 6 glasses of ice for a dinner. There is not a reserve bin in the bottom so I cannot reach in to fill a glass or fill a thermos etc. Very inadequate for the cost of this refrig. My prior refrig had an ice maker and a large reserve bin for ice.
This is such a disappointment. I live in the South and here, ice is a necessity all summer long.
Would I buy this again - heck no!
Quality
3
Features
2
Value
2
Response from lg.comBy Amber, Customer Service, August 10, 2018
Hello, the unit will manufacture up to 3.5 lbs / 3.8 (IcePlus™) of ice a day. Please see the included link for troubleshooting. ^AC
https://www.lg.com/us/support/product-help/CT10000021-1338395755982-not-enough-ice
https://www.lg.com/us/support/product-help/CT10000021-1338395755982-not-enough-ice
Written by a customer while visiting lg.com