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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Ahqiwien
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge last 4 years and 10 months before compressor went out. Called service and it’s a known issue. Lucky we were still under warranty. Two weeks to repair
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: pag70
from Illinois
Verified Purchase:Yes
What good is a beautiful refrigerator if it is unreliable? I owned this item for less than five years. After an out-of-town visit, I came home to find both the freezer and refrigerator had failed. Everything was spoiled. The problem-which seems to be a common one-is that the compressor failed. Reconsider purchasing a more reliable appliance.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jeff543
from Bandera tx
Verified Purchase:Yes
Have had problems with the the fans on this 4 yr old refrigerator and now the compressor has gone out. While the compressor is under warranty, it has been 3+weeks and still no repair. An awful long time to be without a refrigerator
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2021
We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Looks great but do not trust
on August 24, 2021
Posted by: rsw1975
from Massachusetts
[This review was collected as part of a promotion.] As with others, this didn't make it to 4-years before the compressor failed and the board needed to be replaced. Repair guy showed up and said it'll take 2 more weeks to get it up and running. Very disappointed as historically our experience with LG has been good. Now looking at replacing a very expensive fridge with something that will hopefully last more than one presidential cycle.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
All the reviews are accurate
on August 24, 2021
Posted by: sd130
from Chicago IL
I inherited this frig when I bought the house. It has been nothing but problems. It has a major design flaw with the blower and mechanical behind the freezer drawer. I've had service repairmen out several times. I would not recommend any LG frig with this design.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY
on August 26, 2021
Posted by: Nlenaghan
from Chester Springs PA
Great styling; horrible performance. We had this refrigerator less than 3 years and the compressor had to be replaced. We had on/off performance problems for the subsequent 1.5 years. This year the new compressor started making incredibly loud noises and now will not cool below 50 degrees (even though the panel says it is set for 37), the freezer is also not keep cool. Both running 15 degrees hotter than they should be, when it cools at all.
Also, although the look is stylish, the finish started wearing off after 2 years.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: David666
from San Jose
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought it in 2015, experienced a few repairs in 2019, and now again has been repaired but not working yet, down for two months, just one word, FRUSTRATING!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 28, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Phil Des
from Atlanta, GA
Verified Purchase:Yes
Good fridge, except for the icemaker. It is not very fast in making ice and we started having problems with it after one year (right after the warranty expired).The tray gets stick sideways and then the water overflows in tot the fridge.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com