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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Keaton
from Boise, ID
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fan on the refrigerator froze up and was repaired under warranty. The same repair has happened two more times a year apart at our own cost. The repair person stated it was a defect that hasn't been recalled yet.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Firefly91212
from Brooklyn NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is absolutely beautiful and we were pleased with it up until about two weeks ago.It completely stopped working .It needed a new compressor.Thankfully the customer service at LG was very helpful and they had a technician over my house the next day with a brand new compressor.The fridge is working again.Other than that,really nice unit.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Aunt BB
from Bend OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this refrigerator for four years and it has been awesome! Spacious, tons of shelves & storage bins and a great middle drawer for frequent use items like pop & such. We recently had an issue with the water & ice flow electrical line and LG was excellent in helping us get it repaired. Thanks LG!
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jawstl
from St. Louis
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product 5 years ago and it has repeatedly failed to maintain an acceptable temperature. It has been repaired multiple times but nothing has worked. The temperature can fluctuate by 20 degrees even when empty and not being used.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Great features, very poor repair history
on October 4, 2021
Posted by: Jo19
from Eagan MN
[This review was collected as part of a promotion.] Overall, I love this refrigerator...BUT DEFINITELY get the extended warranty! I have had 2 previous refrigerators that I have replaced only due to remodels and never had a service on them! (The one in basement currently is 30+ years, previous one was grandmothers...had to be over 50+. This one has been serviced 3 times in 7 years...the most recent was to come down to a wet floor the morning we were leaving for a 3 week vacation.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: mim65
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I will have had my LG Refrigerator six years this December. While I love the features, I am disappointed that I have had to replace the compressor TWICE! I'm still waiting for the second one to be installed. I feel like for the price we paid, this should not happen. Waiting to see if LG honors the warranty for Parts AND LABOR on this not-yet-two-years old compressor.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Aaron8
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had this fridge for about 5 years. We’ve had the compressor replaced 2 or 3 times. The water dispenser on the door stopped working about a year ago. The fridge is exactly what we were looking for because of space restrictions in our kitchen. Unfortunately, it doesn’t seem like it was built to last.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: dfbEE
from Canyon Lake, TX
Verified Purchase:Yes
I bought this is 2018, March, and up until a month or so ago it worked fine. Was happy with it. But about a month ago the compressor failed. Failed on a Wednesday, called LG on Thursday morning and to their credit had someone come out and replace compressor Friday morning, minimizing a great inconvenience. But now the door switch for ice is acting erratically. Goes on and off while dispensing.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com