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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Anonymous
from Yerington Nevada
Verified Purchase:Yes
Not happy with lg at all spend this much money for a refrigerator and with in a year have to replace the bottom ice maker then a year later both ice makers don’t work and because I live in a rural area nobody wants to come out and work on and when someone does come out the ice maker is so overpriced for what you spend on the refrigerator ain’t worth fixing cause it’s go into break down again the the tech says there’s recalls and nobody tells you lg for sure ain’t going to tell you
Quality
1
Features
1
Value
1
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 11, 2023
Thank you for bringing this to our attention and leaving feedback about your LG refrigerator. We apologize for what happened to your unit and the inconveniences you encountered in dealing with this. Allow us to investigate this and work with you to check for other options to help you out. But, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000 or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. -Cazz
Written by a customer while visiting lg.com
Posted by: Tam56
from San Antonio, Texas
Verified Purchase:Yes
About 2 years after purchasing our refrigerator we began having problems with the freezer fan icing up. Just recently the compressor went out so I had a new one installed that lasted a week. Done! Time for a new refrigerator and I am going with a different brand.
Quality
3
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 20, 2023
We thank you for helping us recognize such problems and experiences. We're sorry to hear about the inconvenience you have experienced. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to help. ^James.
Written by a customer while visiting lg.com
Posted by: JayVan
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have really good room and always have plenty of ice
Pros: Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 8, 2023
We’re happy to know that you had a 5-star experience with your LG refrigerator. It really is an exceptional model for ice production. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. We can't wait to welcome you back for your next LG product review! -Cazz
Written by a customer while visiting lg.com
Posted by: H abrams
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] bought the counter depth french door refrigerator in 2020. From the get go the custom ice maker failed. It has been replaced 6 times. The software has been updated. I have used a hair dryer to melt/release the ice balls repeatedly. The last technician told me his neighbor has had 10 replacements!
Pros: Performance
Quality
3
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 19, 2023
We're sorry to learn about the issue with your LG refrigerator's ice maker. We understand how disappointing and bothersome this must have been for you. Rest assured, we want to make this right for you and make sure that you're assisted throughout. Please get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we will be glad to look into this. -Cazz
Written by a customer while visiting lg.com
Posted by: Anonymous
from DAVIE fla
Verified Purchase:Yes
[This review was collected as part of a promotion.] Warranty service and customer service was 5 star
Carful of the black aluminum finish doesn’t last long
Carful of the black aluminum finish doesn’t last long
Pros: Style/Design, Performance
Quality
4
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, May 3, 2023
We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Written by a customer while visiting lg.com
Posted by: Michael D 554
from Lake forest, calif
Verified Purchase:Yes
Our lg refrigerator is beautiful. This refrigerator does come with a lot of mechanical issues. The ice maker clogs up a lot, don’t use on water bottles used for bike riding. The condenser, wire assembly have all been replaced under warranty, but labor is expensive. We just had §550 in repairs done, they are coming back out with same issues, no ice and half the freezer doesn’t work.
Pros: Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 14, 2023
It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: IO2015
from Dayton, Ohio
Verified Purchase:Yes
We purchased this refrigerator in 2015. Extensive research was done prior to selecting this model. Best features are (1) the small space the ice maker takes and the middle drawer for deli meats, cheeses or drinks.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Scott Welle
from Staten Island new york
Verified Purchase:Yes
I got this 8 years ago so had to get new compressor
Pros: Performance
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com