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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Vasant
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had problems with temperature control and had to call service on several occasions. When the 5 year extended service expired we were not contacted to renew it and we recently had problems with it again. The repair estimate was almost equal to new refrigerator so we decided to buy new one.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 31, 2023
Hi there! Your LG French Door has a 5-year parts & labor warranty for the compressor and a 6-10-year linear compressor, parts-only warranty. Please feel free to reach out to us on our socials @LGUSSupport. ^Gaby
Written by a customer while visiting lg.com
Posted by: Msria
Verified Purchase:Yes
I can’t believe a product that is this expensive would have a part as expensive as a condenser fail in 6 years. I have other refrigerators in other homes that are over 20 years old that are going strong!
Pros: Features/Settings
Quality
1
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, November 14, 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review and apologize for any inconvenience caused by the failure of the condenser in your refrigerator, and we understand your frustration, especially considering the price of the product. Please know that we strive to provide high-quality and durable appliances that stand the test of time, and we sincerely apologize for falling short of your expectations in this instance. Your feedback is incredibly valuable to us, as it helps us identify areas for improvement. We will make sure to pass your comments along to our product development team for further evaluation and consideration. If there is anything we can do to assist you further or if you have any other concerns, please send us a private message on Facebook or Twitter through @LGUSSupport.
Written by a customer while visiting lg.com
Posted by: ChrisDudFridge
from California
Verified Purchase:Yes
We bought this refrigerator about 6 years ago and during that time it was fixed - 1 for a recall and 3 more times for various issues most of which involved replacing the compressor. When it works, it is great and I really like so many things about this fridge but too many repairs for a fridge that is only 6 years old.
Quality
2
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 28, 2023
Hey Chris. We understand your experience with your refrigerator falls short of our standards and would like to take a closer look into it. Please feel free to let us know more here: http://spr.ly/6424RB8p4. We're always seeking to identify areas we can improve upon and would appreciate your submission! Should you need support, please reach out to our team on social media at the handle @LGUSSupport. We're here to assist and would be happy to help! ^Chris
Written by a customer while visiting lg.com
Customer Rating
4
Looks great with lots of room inside to store food
on December 16, 2023
Posted by: davidshiloh4
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks great with lots of room inside to store food.
Keeps your. food with no issues on keeping things at the right temperature.
I had to replace the fan as it continued to freeze over a few times.
Also the fridge has to be pulled out a little in order to open the right door without. hitting the corner of the wall.
Keeps your. food with no issues on keeping things at the right temperature.
I had to replace the fan as it continued to freeze over a few times.
Also the fridge has to be pulled out a little in order to open the right door without. hitting the corner of the wall.
Written by a customer while visiting lg.com
Posted by: Lucky69
from Canton Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an old LG which lasted 9 n years and I bought new one I like it a lot
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Bobs Truth
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to scrap it because it kept breaking down and could not afford the cost of constant repairs.
Quality
1
Features
5
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, February 20, 2024
Hello Bobs, our goal is to ensure you have a positive experience with this product and resolve any issues. Please get in touch with us via direct message on social media @LGUSSupport with your contact information, model, and serial number. ^Anthony
Written by a customer while visiting lg.com
Posted by: StanZh
from Apex NC
Verified Purchase:Yes
This is the best designed fridge I have ever seen.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
nice features
on June 12, 2024
Posted by: Alex3663
[This review was collected as part of a promotion.] Multiple breakdowns in the past 5 years. replaced multiple parts.
Quality
3
Features
5
Value
4
Response from lg.comBy LG, June 13, 2024
Hi, Alex. Thank you for sharing your feedback on the LG Refrigerator (LMXC23746D) model. We understand how important it is to have reliable appliances that function properly. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com