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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
3
Poor quality
on June 14, 2024
Posted by: Kahatton
from Glen Carbon, IL
I do like this refrigerator but….
We purchased it in 2016 and had the compressor replaced in 2020. It was partially covered under warranty. Now it’s making a loud noise and I have called for service again. It’s unfortunate that it has needed these repairs. The quality is very poor.
We purchased it in 2016 and had the compressor replaced in 2020. It was partially covered under warranty. Now it’s making a loud noise and I have called for service again. It’s unfortunate that it has needed these repairs. The quality is very poor.
Pros: ease of use, Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy LG, June 15, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG LMXC23746D refrigerator again. I can only imagine how frustrating it must be to deal with repeated problems and repairs, even after having the compressor replaced.
I want to acknowledge the concerns you've raised about the quality of our product. It's unacceptable that you've had to go through so much trouble, and I apologize for the inconvenience and worry this has caused.
I'm glad to hear that you've had a positive experience with the refrigerator in general, and I appreciate your loyalty to our brand. However, it's clear that we've fallen short of your expectations in terms of durability and reliability. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge the concerns you've raised about the quality of our product. It's unacceptable that you've had to go through so much trouble, and I apologize for the inconvenience and worry this has caused.
I'm glad to hear that you've had a positive experience with the refrigerator in general, and I appreciate your loyalty to our brand. However, it's clear that we've fallen short of your expectations in terms of durability and reliability. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Pretty but poor quality.
on July 23, 2024
Posted by: Rob01q
Compressor failed after 6 years. Covered by extended warranty but not the labor. Lost about $400 in food and they have not corrected the compressor problem. Threw the range away after 3 years because a burner would come on by itself.
Response from lg.comBy LG, July 31, 2024
Hi there, thank you for sharing your feedback with us. We understand your situation with the compressor failure and the associated food loss, as well as the issues you’ve had with the range. We’d like to assist you further. To address the compressor problem, we recommend following up with the warranty provider to discuss possible solutions for the labor costs.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Additionally, if you need further assistance with the compressor issue or any other concerns, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to provide support and explore potential solutions. We appreciate your patience and hope to help resolve these matters. —Renzo
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Additionally, if you need further assistance with the compressor issue or any other concerns, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to provide support and explore potential solutions. We appreciate your patience and hope to help resolve these matters. —Renzo
Written by a customer while visiting lg.com
Customer Rating
3
We’ll see
on August 2, 2024
Posted by: PaulC967
from Woodland Hills ca
[This review was collected as part of a promotion.] Disappointed that the compressor lasted just 7 years and that I have to pay for a new one
Pros: ease of use, Features/Settings
Quality
3
Features
4
Value
5
Response from lg.comBy LG, August 5, 2024
Hi, Paul. Thank you for sharing your feedback on your LG Refrigerator (LMXC23746S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Amazing quality
on August 18, 2024
Posted by: Sum84
from Ca
[This review was collected as part of a promotion.] The best refrigerator ever compared with my old one
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
LG for life!
on September 13, 2024
Posted by: ThinkRandy
[This review was collected as part of a promotion.] I love this fridge. I find this fridge to be very reliable. I love the look of it and it's served my family for over 7 years.
Written by a customer while visiting lg.com
Customer Rating
5
Excellent features
on October 3, 2024
Posted by: saleeee
[This review was collected as part of a promotion.] I purchased this refrigerator in 2018 and have really liked it.
Written by a customer while visiting lg.com
Customer Rating
5
LG Smooth Glass Front Refrigerator
on October 10, 2024
Posted by: Todd E Innis
from Mississippi
I purchased this LG Refrigerator to replace another LG Refrigerator that quit working. I chose LG due to the quality and features that they provide. We love the 4 different types of ice that the Refrigerator produces. The glass door is nice to be able to just open it to get something in the door without opening the large door.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 14, 2026
Hi Todd, we understand and appreciate you taking a moment to share your experience. It’s great to hear that your LG 23 cu ft French Door Counter Depth Refrigerator model LMXC23746S has been such a strong addition to your home. The smooth glass front design, convenient door access, and the four different ice types are standout features of this model, and it’s great to know they’re adding real value to your daily routine.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
3
LG French Door Refrigerator
on October 10, 2024
Posted by: Todd E Innis
I purchased this refrigerator for the features, price and to match all the other LG kitchen appliances that we bought. The refrigerator has lasted 7 1/2 years. It has been a good fridge for that time but the compressor went out. I have heard this is common with the LG refrigerators. I feel for the amount of money we paid for this fridge, it should have lasted longer than it did.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy LG Digital Care Team, October 17, 2024
Hey there Todd! We appreciate you letting us know about the compressor for your LG refrigerator, and we want to help get it up and running again so you can enjoy its features for another 7+ years. So we can look into this further with you, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com