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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Lee S
from Boise, Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced another French Door refrigerator with this model when the ice maker in the older model disintegrated. We were worried about stepping down to the counter depth model, but are now glad we did. There is ample room inside the fridge, lots of storage compartments and options, and the big drawer is wonderful. The lighting is good, and you can see everything easily in view when you open the doors. We no longer "lose" items in the back of the shelves. Despite the shorter depth, you can put an amazing amount of items inside. LOVE the ice maker. It gives ample ice, the size of the cubes is great, and we have not yet had it jam. Hurray! That has to be our favorite feature. Only issues we've had are the little tray in the freezer is mostly in the way when you open the drawer. I wish we could push it back out of the way when needed or just lock it in place, and we may end up just removing it altogether. The linear compressor makes a little more noise than we are used to, but we are getting more comfortable with it. And finally, the plastic used on the crisper shelf is a little cheap feeling and we are careful not to stress it much for fear of breakage. All in all, this was an excellent purchase for us. We are pleased with this refrigerator.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: CS lefty
from Madera, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall it’s a great refrigerator. I do have on issue that I’m not happy about. I’ve read in the manual and talked to two representatives regarding ice crystals in one area of the freezer. I’ve had the refrigerator since Nov. 2018. I’m being told to manually defrost the freezer because of opening the doors over 28 times a day. I would recommend this refrigerator except for the one issue I mentioned.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Very dissapointed
on March 15, 2019
Posted by: Me me me me me
[This review was collected as part of a promotion.] We have had temp control issues..water in drawers..lack of cold water capacity
Constant freeze ups of ice cubes etc. LG tech and the salesman said these products are made to last 3 to 4 years after that they are considered throwaways!
This is NOT acceptable..never another LG product for my family!
Constant freeze ups of ice cubes etc. LG tech and the salesman said these products are made to last 3 to 4 years after that they are considered throwaways!
This is NOT acceptable..never another LG product for my family!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy AB, Social Media , March 20, 2019
Thank you for your feedback, it is very important to us. I hate to hear about the issues you are having with the refrigerator you recently invested in and I can understand the frustration. If there is anything we can assist you with, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Posted by: WinkHud
from Seville, ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this about 3 weeks. Love the deli drawer and the 3 crisper drawers. Door shelves are very ample. 3 level freezer is very functional. Initial installation had it tipping forward a bit. Service was excellent in amending that. A leaky food caused us to have to clean under the glass. Directions for that would have been very helpful.
I looked at many brands, this LG has great features!
I looked at many brands, this LG has great features!
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: teamyawson
from Las Vegas NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG refrigerator come with the new home I purchase and it’s great features and compartments. The cooling is good and the ice maker works good
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Broke after 3 short years...no warranty
on December 28, 2019
Posted by: MNMike
from St louis park, MN
Fridge shouldnt stop working after only 3 years...
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, January 2, 2020
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Quality is disappointing
on January 12, 2020
Posted by: Freedom Keeper
from Draper, Utah
Literally the very month that the warranty expired on the circuit board, it went out. The fridge is now 3.5 years old and I have had to take it apart twice to fix loud noises coming from the fan motor. I am not sure that I would ever by LG appliances in the future.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 30, 2020
Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poorly made
on March 27, 2020
Posted by: Jamaica1
from Inglewood, CA
[This review was collected as part of a promotion.] I purchased this product 3/1/2 years ago and I am very disappointed with it. First of all the chill drawer stopped lighting up for some reason. Recently the refrigerator is not getting cold and the ice machine has stopped makling ice. I have had a repairman out 4 different times to repair the the ice maker and to date it still does not work. I am very disappointed with this product because it was expensive but it does not work. I have spent money on the service and still nothing.
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 21, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com