 |
Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Save your money
on June 4, 2020
Posted by: BW622
from Nashville, TN
My LG refrigerator didn’t even last for years. During that time, the compressor went out twice, and was fixed by a company based on LG’s guidance. When the compressor went out for the third time, LG stopped responding to me. The repair people weren’t surprised at all (said this happens with LG refrigerators all the time), and my kitchen floor now has thousands of dollars worth of cumulative damage. Since LG stopped responding, wouldn’t call me back, and ultimately failed to honor their warranty, I simply had to buy another refrigerator, and this LG refrigerator was hauled off to the junkyard.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
I am sorry that you did not receive a resolution for the problem you experienced with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. Again, we apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cimone
from Pittsburg ca
Verified Purchase:Yes
I bought this fridge and it worked great at first but after a year and some months it stopped getting cold I looked it up and it seems a lot of buyers have the very same issues
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 6, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
on December 17, 2022
Posted by: Row G
from Florida
Worst Refrigerator, the shelves broke less than a year, the black stainless started peeling, ice maker did not work after 2 years. Now years later linear compressor broke it actually was in a class action lawsuit but we missed it because no notice was sent to us.
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 20, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: LABCON
from Wylie, TX
Verified Purchase:Yes
Refrigerator is good but in 6 years there have been service calls one to replace condenser and evaporator coil in 2019 and then evaporator coil again in 2022. The positive is the service call and parts were cheaper than buying another refrigerator.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 13, 2023
Your feedback is highly appreciated. Should you need any assistance with your fridge, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service (800) 243-0000 and we will be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Anonymous
from Northern VA
Verified Purchase:Yes
Purchased refrigerator 6 years ago and the compressor has been replaced more than 3 times. The customer service has been horrible.
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 8, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Palm Desert Ca
Verified Purchase:Yes
I’ve had this refrigerator for 4 years now and all the features, storage, water and ice dispenser all work great. Top notch performance. However, there is on nagging issue. The design of this refrigerator allows for the door fans to ice up. The normal defrost does not fix the problem. You have to perform a full manual shutdown, overnight let it sit and start up the next day with. 12-24 hour cooldown. You basically lose the use of your appliance for 2 full days. If you don’t have a refrigerator in the garage, you ar in reL trouble. I have had to do this 4 times in 4 years.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Kris730
from Grand Junction
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor had to be replaced in this refrigerator already. Would not buy another LG
Quality
1
Features
3
Value
1
Response from lg.comBy Tanisha, social/LG, May 17, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Total lemon
on May 29, 2023
Posted by: TomInAustin
from Austin, TX
Do. Not. Buy. This. Fridge. We had it repaired twice and it *still* broke down. This is all within the first 5 years of ownership. Just a terrible model, go with any other fridge.
Quality
1
Features
3
Value
1
Response from lg.comBy Rita, Social/LG, May 31, 2023
Hey there TomInAustin! Your valuable feedback is important to us. We always try our best to give our customers the best experience we can, so it's hard for us to hear that you had a bad one. Your review is important for our whole team and will be considered for our future product development. It would be helpful if you'd provide that one as well on our website: https://www.lg.com/us/support/feedback. ~Rita
Written by a customer while visiting lg.com