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Customer Reviews Collected from lg.com |
LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Beautiful Look and Perfect (almost) Functionality
on February 21, 2015
Posted by: EJH
from Saint George, UT, USA
We've had our refrigerator for about a month and love it. The fit and finish is top notch and it is SO quiet when the compression switches on you hardly notice it. The interior lighting when we open the French doors is like having a sun inside. Unfortunately, that isn't true of the two freezer drawers. There is minimal light for the upper drawer and no light for the lower. That's fine during the day, but in the middle of the night when I'm secretly raiding the freezer for ice cream, well...
Now for a couple other minor irritations. First, the narrow (2") piece that is attached to the left door and seals the gap between the two doors when they are closed. If you open only the left door, you must manually push the seal into place before the door will close. (Either that or you must open the right door.) That seems cumbersome and to me is a slight design flaw. The second issue is that you must open both doors in order to pull out the crisper drawer on the right side. (That isn't true of the left crisper drawer.) Again, that strikes me as a slight design issue.
Okay, those nit-picky issues aside, this is an amazing refrigerator. There's enough room inside to hide an elephant and the front display is perfect. Oh, and I love the size and shape of the ice cubes! Buy it, you'll love it!
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Like the fridge - until it died
on July 22, 2019
Posted by: NoFridge
from Richmond, VA
We liked the fridge, but the LG support/warranty department has been poor!
Had the fridge less than 2 years and it completely stopped cooling.
June 25 – Called LG support – they were helpful to start and scheduled one of their authorized repair companies to look at it
June 26 - Repair company came and said the compressor was bad and needed a few other parts - all under warranty.
July 12 - (Took more than 2 weeks to get the parts). Tech came to do the repair and found a nick in the refrigeration line that had obviously been there from the factory (was enclosed behind a piece of the housing). He said it was non-repairable because it is a closed system. He told me he would submit it to LG but to prove it, he needed to charge it with Freon and some type of dye to verify where and how bad the leak was - someone would have to come again in a few days to look at it. "It should get cold for a while, but don't put anything in it that would go bad if it stops again." Of course this was a Friday so another weekend without a fridge! It was slightly cooler that night, but by the morning was back to room temperature.
July 15 - The repair company reported their findings, including photos, as well as the fact that it didn't even work for 1 night.
July 16 - LG support told me that they had the info and it would be reviewed within 48 hours. Once they verified it, someone from the Defective/Replacement department would contact me to arrange a replacement.
July 18 - Repair company told me that LG wanted them to cut the line where the hole is and solder in a new piece. The tech said he didn't want to do that because it was not safe. They told me they have spent hours on the phone (mostly on hold) trying to get LG to do the right thing and replace the unit.
July 19 - I called LG Customer Support and they say they can't do anything because it has to go through their technical/engineering people. I asked to be connected to them and was told that they couldn't do that and that even they weren't able to contact them.
July 22 - 4 weeks without a fridge! Still waiting for anyone from LG to contact me about how they are going to resolve it.
Had the fridge less than 2 years and it completely stopped cooling.
June 25 – Called LG support – they were helpful to start and scheduled one of their authorized repair companies to look at it
June 26 - Repair company came and said the compressor was bad and needed a few other parts - all under warranty.
July 12 - (Took more than 2 weeks to get the parts). Tech came to do the repair and found a nick in the refrigeration line that had obviously been there from the factory (was enclosed behind a piece of the housing). He said it was non-repairable because it is a closed system. He told me he would submit it to LG but to prove it, he needed to charge it with Freon and some type of dye to verify where and how bad the leak was - someone would have to come again in a few days to look at it. "It should get cold for a while, but don't put anything in it that would go bad if it stops again." Of course this was a Friday so another weekend without a fridge! It was slightly cooler that night, but by the morning was back to room temperature.
July 15 - The repair company reported their findings, including photos, as well as the fact that it didn't even work for 1 night.
July 16 - LG support told me that they had the info and it would be reviewed within 48 hours. Once they verified it, someone from the Defective/Replacement department would contact me to arrange a replacement.
July 18 - Repair company told me that LG wanted them to cut the line where the hole is and solder in a new piece. The tech said he didn't want to do that because it was not safe. They told me they have spent hours on the phone (mostly on hold) trying to get LG to do the right thing and replace the unit.
July 19 - I called LG Customer Support and they say they can't do anything because it has to go through their technical/engineering people. I asked to be connected to them and was told that they couldn't do that and that even they weren't able to contact them.
July 22 - 4 weeks without a fridge! Still waiting for anyone from LG to contact me about how they are going to resolve it.
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, July 22, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
I had to send two of this model back
on April 14, 2015
Posted by: TCF
from Illinois, USA
I love LG products, but this model fridge did not work out...twice. The first one we had delivered was very loud and made things inside vibrate. But I like LG products, so I decided to simply have it returned for another of the same model. The same delivery guys bought the replacement out and said, "Wow, that fridge is LOUD."
The replacement was set up and shortly thereafter, we started hearing a very noticeable high-pitched tone coming from it...the kind of noise that would run dogs off. So, we decided against this model and called and had them bring a different model LG. So far, this new model (a side-by-side LSXS22423) has been great...and quiet.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Great Features but Breaks Quickly
on June 12, 2020
Posted by: kwesley
from Iowa
I have this refrigerator for 3 years. We loved a lot of the features and the ice dispenser being in the door. However good features don't matter when it stops working after 3 years. It stopped working around a week ago and finding anyone to work on it has been impossible. Start googling and find out this is a common problem. This is our newest appliance in the house and the first to break. We will not be purchasing an LG appliance again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
Understandably,this is frustrating.Thank you for taking time to review this product.. We are doing our best to improve the quality of our products.We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
5
Door-in-Door feature is outstanding!
on January 21, 2015
Posted by: UnkleBobPE
from Denver, CO, USA
While most of the features of this excellent refrigerator are common these days, the "Door-In-Door" feature of the 27cuft French door unit is simply outstanding. It is unique and we find it extremely useful. Not only does it keep the chilled air and external airflow constrained, it quickly refurbishes the small area to coldness due to the cold heat sink in the front door. We keep the most used items (jams, dressings, butter, drinks, etc.) in the removable sections and they literally present themselves for quick use. The only short coming is common to all modern refrigs: inadequate tall item areas (with the resulting blocking of access to 1/2 of a shelf) and the EC/DC compressor which can get noisy at times. I strongly encourage purchase of this machine.
Pros: Features/Settings, Quality, quick access area
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Failed in less than 1 year
on January 14, 2016
Posted by: suzanne4767
from Baltimore County, MD, United States
I loved this refrigerator until it stopped working only 7 months after it was installed. If they had fixed it promptly it would have been ok, but couldn't get a repair appointment until 2 weeks later. And then they couldn't fix it and had to come back 10 days after that. Very disappointing experience given that this is a very expensive refrigerator. Will not buy an LG appliance again
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Worst product and customer service !!!! Do not buy
on August 20, 2019
Posted by: Anonymous
from Houston texas
[This review was collected as part of a promotion.] It doesn’t even deserve one star !!! Within just 2 years it’s compressor was burnt and six more parts with it
LG customer service was added trouble in our life they tried fixing two times in my house thinking it as their warehouse . Repair was not successful and asked us to buy small refrigerator and do groceries everyday
For more than a month now we are without refrigerator putting my family members health in jeopardy. Instead of standing by their product and refunding our money asking us to wait until they review it !!!! Making us suffer everyday
I wish I never bought lg product worst product and customer service ever !!!
LG customer service was added trouble in our life they tried fixing two times in my house thinking it as their warehouse . Repair was not successful and asked us to buy small refrigerator and do groceries everyday
For more than a month now we are without refrigerator putting my family members health in jeopardy. Instead of standing by their product and refunding our money asking us to wait until they review it !!!! Making us suffer everyday
I wish I never bought lg product worst product and customer service ever !!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 20, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: LG model
from Cincinnati; Ohio
Verified Purchase:Yes
The compressor went out on our new LG Purchaded new 2019) refrigerator/freezer..we lost ALL of the items inside (condiments, milk, eggs butter, cheeses not to mention a turkey, ham & ice cream ) just before Thanksgiving. They sent us a check for $100.00 to replace the items .. who & where can you replace a complete loss of items for ONE HUNDRED DOLLARS. I WILL NEVER PURCHASE ANY LG Products..nor will i recommend LG EVER AGAIN!!!!!
Quality
2
Features
2
Value
2
Response from lg.comBy JaNika Wiley, Social Media, December 13, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com