Overall Customer Rating
3.5 out of 5
3.5
Open Ratings Snapshot
Rating breakdown 61 reviews
5 Stars
35
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
18
61  reviews)
(61 Reviews)
62%of customers recommend this product. 
(
38 out of 61
)
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Overall Customer Rating
3.5 out of 5
3.5
Open Ratings Snapshot
Rating breakdown 61 reviews
5 Stars
35
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
18
61  reviews)
(61 Reviews)
62%of customers recommend this product. 
(
38 out of 61
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Inadequate Tools & Experience To Do The Job
on April 13, 2009
Posted by: aok2me
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from USA
My calibrator was not aware my plasma had ISFccc video modes to activate and calibrate. He also did not have the software to activate it. The Sencore color analyzer he used is ok, but not the most accurate.
Basically, BB did not adequately train my calibrator and do not provide him the tools needed to get the job done. Additionally, they do not calibrate your audio system, check your cables or review your remotes, as stated for the price you pay. You have to read the Terms and Conditions to see that they do not do this.
What's great about it: None
What's not so great: Everything
No, I would not recommend this to a friend.
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+10points
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  • Tech Insider Network
Customer Rating
2 out of 5
2
Calibration is only as good as your GS Tech.....
on January 19, 2010
Posted by: efex303
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from Oshkosh , WI
In my view of this service I assume that the GS tech I got was newer or just did not care enouph about doing the best job he possibly could. This tech. got the colors just about spot on but has my back light cranked up to the highest setting on my TV which is 10 and I have never had it set this high. FYI : Once calibration is complete you cannot access these options. I thought this was supposed to help me in the Energy Savings Dept. as well as awesome picture quality. Blacks look grayish now and a lot of green tint as well. I Did not notice that until after he left and messed around to see what he had set the settings at. Geek Squad member did not even tell me what he was doing during the process. Very quiet and was done in about 30 min. Called and set up a new appointment to fix the issues with a guy from BB that my friend had calibrate his Sony XBR 6 which looks fantastic. The guy should be here tomorrow. Hopefully a better experience this time around. In my opinion your TV calibration will only be as good as the Technician sent to your house.
What's great about it: Colors are more accurate
What's not so great: Still very bright, nothing turned down to look more natural.
No, I would not recommend this to a friend.
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+8points
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Customer Rating
5 out of 5
5
Geek Squad TV calibration WORTH EVERY PENNY
on January 11, 2010
Posted by: BLURAYMan17
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from Boston, MA
I recently got my 50" Samsung plasma TV calibrated by a member of the Geek Squad and am nothing short of 100% satisfied with how professional he was and the job he did properly calibrating my TV. Quite a bit of work is involved to do this correctly and it goes far beyond simply "eye-balling" a good fit for your TV. The heat output (K) of my set is now over 2000K less (6500K total - perfect for "true white" color) and is using less electricity because of it which will help to extend its life. After getting into the actual BIOS of the TV (they need the TV's original remote to do this) and adjusting the way it was set up from the factory (to look good in very bright storefronts...who can blame them!) by connecting to the fancy equipment and tweaking the settings with his laptop he then calibrated 2 devices. In my case, my HD cable and Blu-Ray DVD player each have their own calibrated viewing settings which can very easily be selected from the "Mode" feature on the TV's main menu. Using special light filters and DVD's he continued adjusting for an optimal viewing experience considering the viewing environment I have and the results were very impressive. For starters, I never realized how many shades of black my TV was capable of displaying and this helps to add depth and increased realism to what you are watching. The lighting and colors are simply phenomenal now and it's a small investment to pay on top of the price of your new TV to have it running perfectly. I have recommended this to anyone who enjoys watching TV and will most certainly add it to every TV I purchase in the future. LCD's can be calibrated after only 2-3 hours of viewing but plasma's require at least 100 hours. Treat yourself (and anyone who watches your TV) to this service and have an open mind...it will take a while for your eyes to adjust and for you to catch the different lighting, shadowing, etc. effects which are now present that you were missing out on before. The representatives who perform the service are very knowledgeable and polite and the gentlemen who performed the calibration answered every question I asked him in a very straight forward manner..."layman's" terms. Coming from a tech background I must say that I am truly impressed with how knowledgeable the Geek Squad employees are...they are the real deal and I will absolutely use them in the future. If you decide to get this service, you are making a wise decision; good luck!
What's great about it: Before/After results, tuned for YOUR environment, closest IMAX experience in your home
What's not so great: That I waited to get this done ;)
I would recommend this to a friend!
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  • Tech Insider Network
Customer Rating
5 out of 5
5
THE SERVICE IS WORTH IT.
on December 1, 2009
Posted by: KickItToThaCurb
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from Nebraska
This is probably one of the best services you can add on to a new television. If you are buying a plasma, this services gets even better for you. Obviously the first thing you are going to notice is the visual improvement just by the quality of the colors. But something most people do not notice is the power consumption. By purchasing this service, you are not only cutting down the cost to run those gigantic beauties, but you are also extending the life of your product. The really do cut down on that electric bill. This is something i would receommend for any television. Yes the price seems kind of high but remember, those manufacturers are not making those settings to fit your room, they are making them to look better than the television next to it on the floor. Its your job to bring out its true quality once you find the best spot for it. ***RECOMMEND***
What's great about it: Picture improvement, energy usage.
What's not so great: nothing
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
Not worth it
on April 19, 2010
Posted by: Gary4
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from Seattle WA
I purchased this calibration on the recommendations of the sales person and the reviews on the website. I should have just lit my money on fire. The technician was done in a matter of minutes and when we asked to see the difference (different shades of colors etc..) he told us that there were no programs on that he could show us the new picture vs the old on. Are you serious? We have cable and he can't find a program to show us the new and improved picture. DO NOT WASTE YOUR MONEY. I reported this dis-satisfaction to customer service and got no reply.
What's great about it: Nothing that I can tell. The picture didn't seem to change at all.
What's not so great: The cost. $300.00 for this calibration is rediculous.
No, I would not recommend this to a friend.
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+15points
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Customer Rating
5 out of 5
5
Wow! Who knew it could look SO good!
on March 6, 2009
Posted by: cloud28
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from Duluth, MN
At first I thought this was some gimmick. Sure, I can change the colors myself, right? Nope! My TV looked so good at the store, but when I got it home, it was so obnoxiously bright and the more I watched it, the more I thought that they were right. It wasn't long before I called up Best Buy and said, "I'll try it." Since the installer came out and did what he does... I have had so many comments about my TV. I love it, and it looks so good! Listen to the sales people, they know what they are talking about. I also found out that unlike many electronics sales people they are not paid on commission, so everything they offer is a genuine recommendation, and I appreciate that!
What's great about it: I've never seen a TV look so good!
What's not so great: Little pricey, but well worth it!
I would recommend this to a friend!
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+5points
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Customer Rating
1 out of 5
1
TV Calibration.... Still Waiting
on January 16, 2010
Posted by: Marsgram
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from Savannah, GA
I purchased the calibration package over a year ago and I am still waiting on some one from Geek Squad to come and calibrate. After numerous contacts with GeekSquad still no one has shown up or even called. It is frustrating that I purchase a product and cant get any help. We were told that some one will call us and still no contact. I went to the local Geek Squad and shown them the receipt and all I got was "some one will call you." Maybe as another year goes by I will hopefully have my tv calibrated that I already paid for.
What's great about it: I am not sure. No one has shown up to calibrate in over a year after purchase
What's not so great: Geek Squad. Cant seem to get any help in this matter
No, I would not recommend this to a friend.
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Customer Rating
5 out of 5
5
3D Calibration
on December 26, 2010
Posted by: JDJones
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from Granbury, Texas
Tim calibrated our new 3D Samsung LED 55" TV. What an awsome job. We have sound and quality far surpassing the normal TV. Tim was very thorough and poliet. His knowledge was above and beyond a normal TV tech. He did such a good job on our new TV we had him do our one year old 40" Samsung LED also. We have had some problems with Best Buy in the past, but his expertise has reassured us that we made the right move having this calibration done. We would definiatley recommend this done to our friends.
What's great about it: Best picture and sound ever!!!!!!!!
What's not so great: A little pricey!
I would recommend this to a friend!
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