Overall Customer Rating
3.5 out of 5
3.5
Open Ratings Snapshot
Rating breakdown 61 reviews
5 Stars
35
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
18
61  reviews)
(61 Reviews)
62%of customers recommend this product. 
(
38 out of 61
)
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Overall Customer Rating
3.5 out of 5
3.5
Open Ratings Snapshot
Rating breakdown 61 reviews
5 Stars
35
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
18
61  reviews)
(61 Reviews)
62%of customers recommend this product. 
(
38 out of 61
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Still having problems.
on May 22, 2011
Posted by: huney
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from los angeles, ca
First guy who came to calibrate my TV came across as rather erogant. Had a heavy grayish tint that really bothered me. He told me that is normal. Second guy spent longer time. But after he left, the grayish tint came back. Also standard definition looked blurry. Called them again and geek squad supervisor came out and told me in a nutshell that I should only watch High Defintion channels to get the advantage of the calibration. Now lots of channel are too soft and my backlight is on 20 which is the maximum which makes everything too bright. Not to mention that lots of channels still have that grayish tint. I don't know what to do. Someone help me!
What's great about it: Color seems accurate but dull.
What's not so great: Grayish tint. Standard defintion look blurry.
No, I would not recommend this to a friend.
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-13points
20of 53voted this as helpful.
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Waste of money
on November 28, 2010
Posted by: notinmyarea
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from california, md
Before you sign up for the Geek Squad help, be sure they are in your area. Tried getting them out to my house to set up my wireless network and was told they had to come from 50 miles away and couldn't be there for 2 weeks! There's a store within 2 miles of my house and there is always a Squad VW in their lot. Big waste of money.
What's not so great: Overhyped waste of money
No, I would not recommend this to a friend.
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-32points
31of 94voted this as helpful.
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  • Tech Insider Network
Customer Rating
1 out of 5
1
quasi calibration
on March 29, 2011
Posted by: JAHAD
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Decided to go ahead and pay extra to get a supreme picture on my 3d plasma. Geek squad was a day early and really didn't have the proper software for such a job. Factory default was closer than these guys got. Don't waste your money.
No, I would not recommend this to a friend.
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-24points
19of 62voted this as helpful.
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  • Tech Insider Network
Customer Rating
2 out of 5
2
Not a good experience!
on March 6, 2012
Posted by: Mmason
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from Annapolis,MD
Gender:Male
First off,the BB salesperson who sold me my $3000.00 Panasonic plasma did not tell me it needed to have 300 hours on it before it could be properly calibrated.The Geek Squad was an hour late for my appointment,only to tell me that I had to schedule another appointment because the T.V didn't have enough hours on it.
After the second appointment,which they were also late for,my T.V looked worse that before the calibration.The color temp was set at warm,which gave the picture a horrible yellow tint.When I told the Tech it looked bad to me,I was told "Everybody see color differently,It looks good to me".
Only after changing the color temp to cool,and readjusting the other controls I could access,did I get a picture that was acceptable.The saleperson told me the calibration would take every bit of two hours,but the tech only worked for 45 minutes.I think it was a rush job and not worth the money.
What's not so great: Final results unacceptable
No, I would not recommend this to a friend.
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-17points
7of 31voted this as helpful.
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Customer Rating
1 out of 5
1
worse than when i bought
on January 10, 2012
Posted by: ac8119j
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When I bought my TV it had a really great pic and pop to it. So i was excited about getting this service. However after the tech so called calibrated my TV it now looks horrible. My HD channels don't even look HD. Is there any other service techs out there I can call to get my TV back to at least the factory settings. Cause I'm not satisfied. And its like I bought a 47 inch old TV. The only thing good was that the tech was nice. Other than that my TV sucks now.
No, I would not recommend this to a friend.
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-21points
6of 33voted this as helpful.
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