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Customer Reviews Collected from geappliances.com |
GE - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Integrated Shelf Support System - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,183 reviews
5 Stars
488
4 Stars
312
3 Stars
196
2 Stars
108
1 Star
79
70%of customers recommend this product.
(
734 out of
1,044)
Customer Reviews for GE - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Integrated Shelf Support System - Stainless Steel
Customer Rating
1
Ice forming in freezer
on November 13, 2022
Posted by: LEA_N
from Massachusetts
1. We have this fridge just 2 weeks, after our other one died unexpectedly. Some things bother us, and if there had not been urgency to buy a new refrigerator, we probably would have chosen something else. As others have noted, ice forms in the back of the freezer—I would not have expected that after only two weeks. The recommended links seem inappropriate for a new product.
2. It is inconvenient to not have a cold cuts drawer where we would normally store cheeses etc.
3. Having only one light at the very top of the refrigerator part means all the shelves below the first two are dark, and that includes the two drawers at the bottom.
We are living with an expensive mistake.
No, I would not recommend this to a friend.
Features
1
Performance
3
Response from geappliances.comBy Kianna@GEA, GEA, November 15, 2022
We're sorry that you're having trouble with your refrigerator. Your comments are greatly appreciated as we are always looking for ways to improve.
If the with the ice problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
If the with the ice problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great size & works perfect
on March 31, 2023
Posted by: AmandaBP
Love the fridge. Had it for 2 weeks and has fit our family’s needs perfectly. Install was very easy.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Builder model piece of junk (GZS22DSJMFSS)
on April 12, 2023
Posted by: dmac7758
from Naples Florida
Had since Dec.2021. Serviced for loud buzzing in ice maker. I think it was the fan. Now the temperature sensor be sleep!!eps all day and night. It is not oveloaded .I want to disconnect the sensor to stop the beeping so I can get some sleep . Can not find anything online about this model and how to disconnect it.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 13, 2023
Hello,
We are so sorry to hear that you are having trouble with the temperature sensor and know you must be frustrated.
The manual for this model can be found at the link attached below:
https://www.geappliances.com/shop?search_query=GZS22DSJSS&results=manuals
However, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
We are so sorry to hear that you are having trouble with the temperature sensor and know you must be frustrated.
The manual for this model can be found at the link attached below:
https://www.geappliances.com/shop?search_query=GZS22DSJSS&results=manuals
However, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Need assistance
on June 19, 2023
Posted by: Ner29
Water system not working . Brand new fridge, but water system not working
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 20, 2023
Hi,
Thank you so much for taking the time to post this review. We're so very sorry that your refrigerator isn't working properly. We'd like to check into this further. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Thank you so much for taking the time to post this review. We're so very sorry that your refrigerator isn't working properly. We'd like to check into this further. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken
on June 20, 2023
Posted by: Michael Mm
3 months old and it’s broken. The compressor went and it has been a long and painful process to get it fixed. They helped a bit financially but need to do better with getting things fixed faster.
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 20, 2023
Hello,
Thank you for taking the time to post this review. We're so sorry for the trouble you've had with your refrigerator unit. We understand how disruptive something like this can be. We do see that Consumer Relations is taking care of your case. We appreciate your patience while we are getting this resolved.
Best regards. - Tierra@GEA
Thank you for taking the time to post this review. We're so sorry for the trouble you've had with your refrigerator unit. We understand how disruptive something like this can be. We do see that Consumer Relations is taking care of your case. We appreciate your patience while we are getting this resolved.
Best regards. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Improving quality
on July 5, 2023
Posted by: Raghav
Water system not working . Brand new fridge, but water system not working. It was hardly used , it didn't work right from the beginning on the install.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 6, 2023
Hi,
We appreciate you sharing this with us. It can be worrying for a newly installed unit to not work properly, and we're sorry you're going through this with your refrigerator.
So that one of our qualified technicians can assist you, please call 1-800-432-2737 and schedule an appointment. You can also visit https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconveniences and look forward to resolving this matter for you. Thank you.
-Sylvia@GEA
We appreciate you sharing this with us. It can be worrying for a newly installed unit to not work properly, and we're sorry you're going through this with your refrigerator.
So that one of our qualified technicians can assist you, please call 1-800-432-2737 and schedule an appointment. You can also visit https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconveniences and look forward to resolving this matter for you. Thank you.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Great fridge but don’t need parts
on July 6, 2023
Posted by: Frustrated Owner 1
from Florida
Good luck finding replacement accessories- have this model and can’t find part # for dairy door - easily falls out and plastic broke.
Features
3
Performance
4
Quality
3
Value
4
Response from geappliances.comBy Jonathon@GEA, GE Appliances , July 6, 2023
Hello - Thank you for reaching out and sharing your thoughts on this model. We are more than happy to help with this. Also, we are happy that you are enjoying this refrigerator so far.
We are going to go ahead and share a link to the dairy door, we apologize about the trouble finding it online. Here is the link: https://www.geapplianceparts.com/store/parts/spec/WR22X24438
Let us know if you have any questions, we are happy to help. - Jonathon@GEA
We are going to go ahead and share a link to the dairy door, we apologize about the trouble finding it online. Here is the link: https://www.geapplianceparts.com/store/parts/spec/WR22X24438
Let us know if you have any questions, we are happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken icy nightmare
on July 15, 2023
Posted by: MattK34275
from Nokomis FL
The refrigerator….. has some major problems it keeps building ice in the back, and leaking, and makes horrible noises. The doors won’t seal. It won’t level, it wobbles like a top. The builder of the new home has been out rice to fix it and they said it needs to be replaced. They suspect that something “happened” to it like it fell off a truck or something.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, July 17, 2023
Hello,
Thank you for taking the time to provide feedback on your refrigerator.
We're sorry to hear that you are having ongoing issues with the unit. That is the last thing we want when someone chooses our appliances.
An agent will be reaching out by email so that we can provide further services. Please feel free to keep an eye out for that an reach back out to us when you can. We look forward to hearing from you. -Charlie@GEA
Thank you for taking the time to provide feedback on your refrigerator.
We're sorry to hear that you are having ongoing issues with the unit. That is the last thing we want when someone chooses our appliances.
An agent will be reaching out by email so that we can provide further services. Please feel free to keep an eye out for that an reach back out to us when you can. We look forward to hearing from you. -Charlie@GEA
Written by a customer while visiting geappliances.com