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Customer Reviews Collected from sony.com |
Sony - USB Stereo Turntable - Black
Average Customer Rating:
4.4
Rating breakdown 217 reviews
5 Stars
151
4 Stars
34
3 Stars
14
2 Stars
6
1 Star
12
85%of customers recommend this product.
(
176 out of
208)
Customer Reviews for Sony - USB Stereo Turntable - Black
Customer Rating
1
Disappointed
on September 24, 2019
Posted by: Rainbow2019
I brought this less than a year ago, and it stop working. I can't figure out why.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 25, 2019
Hello, Rainbow2019!
We sincerely regret what happened. We would like to know more about the issue and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
We sincerely regret what happened. We would like to know more about the issue and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Howie the Hawk
Gender:Male
Verified Purchase:Yes
This works great, press one botton and it plays plus hooks up to my Bluetooth speaker and sounds great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 1, 2019
Hi, Howie!
Awesome! We’re glad you like the product. Thank you for choosing Sony.
~Earl
Awesome! We’re glad you like the product. Thank you for choosing Sony.
~Earl
Written by a customer while visiting sony.com
Customer Rating
1
Spins too fast, no way to calibrate, zero stars!!
on November 14, 2019
Posted by: This turntable is garbage
Gender:Male
I bought this yesterday and the 33 rpm setting spins records at about 36 rpm. No way to adjust the speed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 18, 2019
Hi, there!
We're sorry to hear about this. Please follow the procedure below to troubleshoot the issue of the turntable platter is not spinning at a constant rate, speeding up, or slowing down:
-Verify that the record being played is not warped.
NOTE: A warped record will produce this effect.
-Verify that the drive belt is secure, and is not in need of replacement.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
We're sorry to hear about this. Please follow the procedure below to troubleshoot the issue of the turntable platter is not spinning at a constant rate, speeding up, or slowing down:
-Verify that the record being played is not warped.
NOTE: A warped record will produce this effect.
-Verify that the drive belt is secure, and is not in need of replacement.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: dengland
Gender:Male
Verified Purchase:Yes
I can now play old LP's going back to my younger days in the 50's. The setup was easy and quick. Installing the belt was a breeze. The turn table and pad just dropped into place. Read the instructions about removing the cartridge cap. I pulled down and removed the cartridge instead of pulling the cap straight out. After examining the cartridge, it was an easy snap back into place. The connection to blue tooth speakers was easy. I have played at least 30 to 40 LP's so far and everything is working perfectly. The sound is great with little noise from the player. Now I have a relief from TV.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Toneman
Gender:Male
Verified Purchase:Yes
Got as a surprise Christmas gift to replace my old Yamaha turntable. I loved the Yamaha and it was a higher end unit compared to this. However, the lid would no longer stay up. Also, our home theater did not have a slot for PHONO and it lacked a pre-amp. Way too quiet, even at maximum volume. Since this Sony has a pre-amp, it works a lot better.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 3, 2020
Hello, Toneman! Thanks for the feedback! We're glad to hear that you're having an enjoyable experience with our PS-LX310BT. Thank you so much for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Customer Rating
3
Please delete my review
on January 3, 2020
Posted by: Toneman_
Gender:Male
I also responded to you with the negative features of my new Sony turntable and none of those appear on my review, so please take my review down.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , January 15, 2020
Hi, Toneman!
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We'll pass this to the proper team.
Regards,
Erin
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We'll pass this to the proper team.
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: Longtimelistener
Gender:Male
Verified Purchase:Yes
Unless your Bluetooth speaker has its own volume control, you cannot adjust the volume. My Bose adjust the source volume. Since the source turntable cannot be adjusted, you will not be able to change the volume.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 14, 2020
Hello, Longtimelistener!
We are sorry to hear that our product failed to meet your expectations. We will surely take note of your feedback on the improvement of our products. You may also find the information on the link helpful to your concern:
https://www.sony.com/electronics/support/audio-components-turntables/ps-lx310bt/articles/00226585
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
We are sorry to hear that our product failed to meet your expectations. We will surely take note of your feedback on the improvement of our products. You may also find the information on the link helpful to your concern:
https://www.sony.com/electronics/support/audio-components-turntables/ps-lx310bt/articles/00226585
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: bill 35
Gender:Male
Verified Purchase:Yes
Bluetooth works great is made to hook up to receivers with no pre amp
I would recommend this to a friend!
Written by a customer while visiting sony.com