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Customer Reviews Collected from geappliances.com |
GE - 25.4 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.4
Rating breakdown 3,813 reviews
5 Stars
2,404
4 Stars
906
3 Stars
256
2 Stars
113
1 Star
134
88%of customers recommend this product.
(
3,228 out of
3,681)
Customer Reviews for GE - 25.4 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
Solid Fridge
on September 29, 2020
Posted by: Amb0187
from Dayton Ohio
I’ve had this product for about three years now, and the only thing I’ve had to do is replace the water filter. Pretty solid refrigerator and easy to clean. 10/10 would definitely buy it again.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy
on December 27, 2020
Posted by: pawn
from SF
Noisy as airplane. We are now in the process of replacing a 2 year old refrig.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 28, 2020
Hi pawn - Thanks for sharing your valuable feedback. We apologize for any inconvenience you've experienced. Here is a link that details normal sounds that a GE refrigerator will make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
We'll be sure to pass your comments about the sound level to our refrigerator team. This can be used to aid us with future design and development. If any questions or concerns come up, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Sharon@GEA
We'll be sure to pass your comments about the sound level to our refrigerator team. This can be used to aid us with future design and development. If any questions or concerns come up, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Narrow for tight opening
on March 22, 2021
Posted by: Bridgo
from FL
Love ge appliances , this fridge was chosen for the ability to open against a wall. Others needed to be installed in center of kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 22, 2021
Hello. We're delighted to hear you chose a GE refrigerator and are so glad it fits perfectly in your kitchen space. We’re sure you’ll enjoy great service from it for many years. Thanks for being a loyal customer! We wish you all the best. Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice dispenser messy!
on April 28, 2021
Posted by: ksib
from California
The ice dispenser is very messy and spills over every cup or glass.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 4, 2021
Hello and we are sorry to hear about your refrigerator experience. Here is some information when you have issues with dispenser. If the freezer temperature is too cold, the ice will spray more because it is more brittle and flies apart faster while being crushed. To correct this, turn the thermostat control to a warmer setting. The thermostat control will have a "0" of "off" listed and on digital models it is the fresh food control.
Ice may spray over the side of the glass if the glass is held to far from the dispenser chute. Holding the glass approximately one inch from the dispenser chute will correct this. Ice may spray over the side of the glass if the mouth of the glass is too small. If possible, use a glass with a wider mouth (3 - 4" opening) and hold closer to chute. If this does not help then a service call is needed. Please schedule an appointment online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service -- Hope this helps and service call not needed. Remain healthy. Geoff@GEA
Ice may spray over the side of the glass if the glass is held to far from the dispenser chute. Holding the glass approximately one inch from the dispenser chute will correct this. Ice may spray over the side of the glass if the mouth of the glass is too small. If possible, use a glass with a wider mouth (3 - 4" opening) and hold closer to chute. If this does not help then a service call is needed. Please schedule an appointment online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service -- Hope this helps and service call not needed. Remain healthy. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Refuse to buy out worst fridg ever
on September 10, 2021
Posted by: Franniesgrammie
from Tuckerton NJ
Bought 2019 since may 2021 will not hold temp wxtended warrantee and they refuse to repair right of replace worst appliance i have ever owned . Lost food 3 times had to buy another small refridg while waiting 5 minths and its still not fixed . Very unhappy do not buy GE fridg they truely are trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, September 13, 2021
Hi there, we're terribly sorry to hear that your refrigerator wouldn't hold the proper temperature and that you lost food. This is never what we want to hear from our consumers, so we're pleased to know you've been in touch with our team to help get you some of that money back.
In addition, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If you need any further assistance, please reach out to us on social media. All the best.
Guy@GEA
In addition, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If you need any further assistance, please reach out to us on social media. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing but problems.
on September 14, 2021
Posted by: Chuck 13
from Sugar Land, TX
Maybe because it’s made in Mexico that it has had so many problems. The refrigerator side has problems with food freezing in one area. It has problems makes ice in a timely manner. The condenser also went out and had to buy a part to help it start up. I need up moving this refrigerator to one of my rental units and bought an LG. So far much higher quality than GE. Very disappointed for something less than 5 years old. Have a 26 year old whirlpool side by side in the garage it works better than the GE refrigerator. I would look for a different brand.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 15, 2021
Hello,
We're terribly sorry to know that your refrigerator has had so many problems and can understand how frustrating that must be. We'd like to share an article on why your food may be freezing.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20492
We hope this information was helpful. Mike@GEA
We're terribly sorry to know that your refrigerator has had so many problems and can understand how frustrating that must be. We'd like to share an article on why your food may be freezing.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20492
We hope this information was helpful. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
love the Size
on September 23, 2021
Posted by: MWindermere
from Windermere, FL
It's sleek but still can hold a good size of produce. I like the filtration system but I do have to point out that the water tray in the dispenser already has calcium build up. Living in Florida the water is harsh but does feel a little too soon.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 27, 2021
Hello - Congratulations on your new refrigerator purchase! Thanks for your feedback. We are glad you like the appearance, space inside and filtration system. We are sorry you have calcium build up on the dispenser spill shelf. Here is the link to cleaning instructions: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17740
We hope this helps. Thanks for choosing GE Appliances!
Olga@GEA
We hope this helps. Thanks for choosing GE Appliances!
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on January 8, 2022
Posted by: Nole2009
from Tallahassee, FL
Within the first month, the vegetable drawer and covered door shelf broke. A few months later, the freezer light blew out. Now, another door shelf is cracked. This frig is made very poorly with cheap plastic parts that break easily. Save yourself the headache.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, January 17, 2022
Hi there,
We're so sorry to hear that some of your drawers have cracked and understand how annoying that is. We'd like to help with this matter, so an agent will send you an email. Be sure to watch for it. All the best. Mike@GEA
We're so sorry to hear that some of your drawers have cracked and understand how annoying that is. We'd like to help with this matter, so an agent will send you an email. Be sure to watch for it. All the best. Mike@GEA
Written by a customer while visiting geappliances.com