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Customer Reviews Collected from geappliances.com |
GE - 25.4 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.4
Rating breakdown 3,813 reviews
5 Stars
2,404
4 Stars
906
3 Stars
256
2 Stars
113
1 Star
134
88%of customers recommend this product.
(
3,228 out of
3,681)
Customer Reviews for GE - 25.4 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Early Product Failure
on August 3, 2022
Posted by: Gil73
from Rochester, NY
My unit is 3 years old and already we are replacing the fan for the 2nd time and the LED light bar in the freezer. Terrible inconvenience in the respect that we have had to live out of coolers and cans, pay a repair person, and additionally we have had to miss work for the repair appointments.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, August 9, 2022
Hello,
Thanks for sharing your feedback. We're happy tp hear that you like the appearance, but hate to hear of the experience you have had with your refrigerator. We can understand how much of a headache this must have been, and we apologize for the inconvenience. It’s always a pleasure to help. Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Thanks for sharing your feedback. We're happy tp hear that you like the appearance, but hate to hear of the experience you have had with your refrigerator. We can understand how much of a headache this must have been, and we apologize for the inconvenience. It’s always a pleasure to help. Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Refrigerator
on September 11, 2022
Posted by: Javi429
from New Jersey
We love to buy GE Appliances for their quality and durability.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Ice maker issues
on November 11, 2022
Posted by: Candace57
from Carmichael, CA
The ice maker never has worked well. Huge clumps of ice. Internal mechanism for dispensing ice broke after a couple of years. After 4 years, we now have water pouring down the back of the freezer from the ice maker.It is a mess! Unable to use freezer. Turned off the ice maker, everything is covered with frost and ice maker is hot.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, November 14, 2022
Hello,
Thanks for sharing your feedback. We hate to hear of the experience you have had with your refrigerator. We can understand how much of a headache this must have been, and we apologize for the inconvenience.
It’s always a pleasure to help. Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Thanks for sharing your feedback. We hate to hear of the experience you have had with your refrigerator. We can understand how much of a headache this must have been, and we apologize for the inconvenience.
It’s always a pleasure to help. Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE MADE IN MEXICO JUNK
on November 14, 2022
Posted by: Anonymous
from Shawnee Kansas
Freezer light stops working after a year or two JUNK ! LOOKS like a circuit board led light that was engineered to fail
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, November 15, 2022
It's great to know that you like your refrigerator's performance, but we apologize for any inconvenience with the light.
To learn how to replace the light bulb, check out page 18 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-7.PDF.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
To learn how to replace the light bulb, check out page 18 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-7.PDF.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Operates just fine…
on January 20, 2023
Posted by: Anonymous
from Nashville
Operates and stores everything I need just fine. The problem is finding the filter you need to replace. Apparently these specific filters are discontinued and impossible to find. I have tried 4 different companies including GE to send me the correct PP1002 1Pk, GE MWF, KENMORE 46 9991, 9996 COMPATIBLE filter and they send me one that looks identical but no longer fits. Every filter that is recommended for my fridge doesn’t fit, lined up to the triangle or marking and everything.
This is incredibly frustrating, I just want clean water.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, January 23, 2023
Good afternoon,
Thank you for taking the time to leave your review on our website. We always appreciate hearing from our Consumers so that we can ensure we are providing the best possible care, as well as improving and bettering our appliances for you!
We apologize that you have had some trouble getting the assistance that you need with this. We’re happy to help!
For this model, it looks like if the unit was made after June 2018 then it would take the XWFE filter instead of MWF, or MWFP. You can order this on our Parts Store website at the link below:
https://www.geapplianceparts.com/store/parts/spec/XWFE
Now that you have the correct filter part number, we would recommend replacing it with an XWFE filter. If you should have any trouble with the filter, we have a 30-day warranty on all filters ordered on our Parts Store website.
We hope this helps. Thanks again for your feedback! -Devin@GEA
Thank you for taking the time to leave your review on our website. We always appreciate hearing from our Consumers so that we can ensure we are providing the best possible care, as well as improving and bettering our appliances for you!
We apologize that you have had some trouble getting the assistance that you need with this. We’re happy to help!
For this model, it looks like if the unit was made after June 2018 then it would take the XWFE filter instead of MWF, or MWFP. You can order this on our Parts Store website at the link below:
https://www.geapplianceparts.com/store/parts/spec/XWFE
Now that you have the correct filter part number, we would recommend replacing it with an XWFE filter. If you should have any trouble with the filter, we have a 30-day warranty on all filters ordered on our Parts Store website.
We hope this helps. Thanks again for your feedback! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good brand
on January 31, 2023
Posted by: Byronbyronbyron
from Rialto CA
It’s good price with a good brand, the glass shelf are Brocken, freezer light and cooler light Brocken after 2 years
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Gawd awful
on March 10, 2023
Posted by: msmithbu2003
from Dallas
Condenser and evaporator went out in the 1st 4 years. Ice maker line also bad and to fix...400 bucks. I will never buy another GE product. Fridge before this, evaporator and cooler also went out....6 weeks apart. Even technician said go another brand.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 14, 2023
Hi,
We are so sorry to hear that you did not have a good experience with your GE Appliances side-by-side refrigerator. This is definitely not the quality that we expect, and we truly apologize for any disappointment or frustration this has caused.
Your feedback ensures that we are aware of any changes or perfections that we can make to an appliance or part in the areas that we can improve the overall performance and convenience that the appliance has to offer.
Thanks again for your review. We hope that you will give GE Appliances another chance one day and let us make it up to you!
Best regards,
-Devin@GEA
We are so sorry to hear that you did not have a good experience with your GE Appliances side-by-side refrigerator. This is definitely not the quality that we expect, and we truly apologize for any disappointment or frustration this has caused.
Your feedback ensures that we are aware of any changes or perfections that we can make to an appliance or part in the areas that we can improve the overall performance and convenience that the appliance has to offer.
Thanks again for your review. We hope that you will give GE Appliances another chance one day and let us make it up to you!
Best regards,
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Good fridge, but does not seem durable
on April 9, 2023
Posted by: Schmitty199
from Raleigh. nC
I have not had this fridge, but for maybe 2 to 3 years if that. It seems to be made out of Teflon him parts chip, and crack so easily. It’s ridiculous. Now when I’m looking for parts to replace them, they don’t even match the model number and half of them are out of stock. Would NOT again.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Joyce@GEA, GE_Appliances , April 10, 2023
Hello- Thank you for taking the time to share your review. We are sorry to hear you are having this experience and would like to reach out to you for some additional information. We will be emailing you soon. Thank you for your patience in waiting. Joyce@GEA
Written by a customer while visiting geappliances.com