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Customer Reviews Collected from geappliances.com |
GE - 25.4 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.4
Rating breakdown 3,813 reviews
5 Stars
2,404
4 Stars
906
3 Stars
256
2 Stars
113
1 Star
134
88%of customers recommend this product.
(
3,228 out of
3,681)
Customer Reviews for GE - 25.4 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
All four door handles Attached fittings broken
on April 10, 2024
Posted by: Attached fittings broken
Near the front of the refrigerator door on the floor was found a black piece of plastic smooth on one side and broken edges on the back after further review I noticed at the handle of the freezer left-hand door, was pulled away approximately 1/8 inch. I retrieved my Allen wrench tool set to check the tightness of the Allen head set screw for tightness. It was adequately tight. I checked the screw at the bottom of the handle attached point it also was tight. Moving over to the refrigerator portion of the door, I noticed the top attachment point cracked ,and a gap between the door and the plastic attached point. But the Allen set screws were both tight top and bottom of the handle. I went back to the freezer door handle, left-hand side door, and loosened both sets screws to remove the handle for further investigation. Upon removing the handle five more small pieces of black plastic fell to the floor. I could see there were cracks and missing pieces on one side of the plastic housing and a hairline crack also on the opposite side all the way across, after removing two 1/2 inch long attachment screws the part literally came apart, and the aluminum fixture that holds the setscrew fell right out. It appears that this aluminum fixture that attaches to the door stud, securing the handle to the door , Has design flaw as all four attach points are cracked and broken even though all the set screws are snug and tight this aluminum ring, that attaches to the door stud, is migrating back and forth in the plastic housing it is not secure inside of this plastic housing, causing it to wear back and forth and eventually break The plastic fixture. See photos, if I’m able to upload them.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, April 11, 2024
We are so sorry to hear of the issues you have experienced with your refrigerator part located near the door. We recommend scheduling service with one of our certified technicians to get this part properly replaced. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
4
good but replacement filter is high
on April 14, 2024
Posted by: good basic
good refrigerator but filter are very high
does it's job but replacement filter too high
does it's job but replacement filter too high
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Water dispenser leaks
on June 15, 2024
Posted by: Bob123987
from Dayton OH
Constantly having issues. Am going to replace today with a different brand. The water feature leaks causing issues with freezing. The blower fan constantly freezes up. This fridge design was a money grab.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, June 18, 2024
We are so sorry to hear of your experience with this refrigerator. We definitely recommend scheduling service with one of our certified technicians to get this leaking and freezing issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome cold refrigerator and freezer.
on June 26, 2024
Posted by: Cool refrigerator 2024
from West Des Moines, iowa
We have this refrigerator at my work. I love the way it cools super good. Keeps food and drinks cold and fresh for a long time. No problems with it since we bought it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Typical features
on September 3, 2024
Posted by: Last GE
from Houston TX
Product operated as expected for 4 years adterwards had problems with freezing vegetables, etc. In the middle fridge area. Top did not freeze but cold as expected. Any items placed in the middle were subject to freezing. Also, brittle plastic cracking showed at year 3 and only got worse over a period of time. Some drawers were cracked so bad in year 5 that they no longer work. These can be expensive ti replace.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Michael, GE_Appliances, September 5, 2024
It’s unexpected to hear that the drawers in your refrigerator cracked unexpectedly; we’re constantly working to be the best in all aspects, and we’ll be sure to forward this experience to our product team so we can continue to improve. We also suggest checking out the article below for tips to keep your food from freezing in your fresh food section.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20492
If you continue to have issues, we recommend reaching out to our service department to discuss having your unit diagnosed by one of our qualified technicians. They can be reached by calling 1-800-432-2737.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20492
If you continue to have issues, we recommend reaching out to our service department to discuss having your unit diagnosed by one of our qualified technicians. They can be reached by calling 1-800-432-2737.
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect for a smaller family
on October 27, 2024
Posted by: Mrstfuss
from Knoxville TN
We love our GE. Enough space for what we need and side by side freezer is perfect! Love the ice and water in door with good features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
It’s Pretty
on November 21, 2024
Posted by: MsChat
from Florida
Just got it and the door shelf is already broken. Haven’t had it two months. Also the ice falls down into the the freezer. Isn’t a big deal but should not do that.
Features
5
Performance
2
Quality
2
Value
5
Response from geappliances.comBy Tierra, GE_Appliances, November 26, 2024
We'd like to assist you with your refrigerator. Let's start with the ice falling into the freezer. Please refer to the article in the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934#:~:text=For%20Bottom%20Freezer%20Refrigerators%20with,with%20GE%20Appliances%20Factory%20Service.
If this doesn't help, you can schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
A member of our team will be reaching out to you via email to gather additional information on the shelf breaking. Please respond at your earliest convenience.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934#:~:text=For%20Bottom%20Freezer%20Refrigerators%20with,with%20GE%20Appliances%20Factory%20Service.
If this doesn't help, you can schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
A member of our team will be reaching out to you via email to gather additional information on the shelf breaking. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
They stopped making this model 5 years of hell
on March 9, 2025
Posted by: GSE25HBLKHTS trash
from Tuckerton NJ
Bought this model they no longer make it I've had 5 years of he'll water dumping into back wall major blocks of ice could freeze up won't selff defrrost have lost so much food and have to manually defrost due to temp.fluctuations freezer shelf cracking in corners
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 12, 2025
We are honored to have you as a part of the GE Appliances family. We strongly encourage you to schedule service with one of our certified technicians to get these issues properly addressed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com