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Customer Reviews Collected from Samsung US |
Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 71 reviews
5 Stars
41
4 Stars
8
3 Stars
6
2 Stars
3
1 Star
13
70%of customers recommend this product.
(
47 out of
67)
Customer Reviews for Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
3
This product has issues
on January 8, 2015
Posted by: weezee
from Davenport, IA, USA
Expertise:Intermediate
I love my Samsung refrigerator. I love the French doors, storage space, freezer space and the style. I do have a couple of issues that I would like to address. There must be some way to close the doors so that it stops beeping. Also we have had the refrigerator since 11/28/14 and the freezer handle keeps coming off. I can only pull the drawer out by pulling on each side and not the handle. It is very frustrating to deal with. I would not buy another Samsung refrigerator.
Pros: Inexpensive
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Ms. Samsung, HQ, January 12, 2015
I'm sorry to hear about these issues, Weezee, and suggest you contact Samsung for help addressing them. It's likely both the door alarm and the freezer drawer handle problems can be easily corrected. Please submit an online service request through the following link: http://www.samsung.com/us/support/service/request
Thank you!
Ms. Samsung
Thank you!
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1
Don't like it
on October 1, 2015
Posted by: AJC51
from Atlanta, GA, USA
Expertise:Expert
There is no value - this "thing" should cost half of what it does. Shelves are horrible - the shelves allow little room for adjustment as they cannot be split half and half to allow for different sizes, the shelves on the door are really small and also not very adjustable. The ice maker is almost impossible to get to, the manual is about useless. The shiny surface is a regular pain and has to be cleaned almost daily.
Personally I wouldn't recommend this refrigerator to anyone.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
We absolutely love this refrigerator!!
on December 28, 2014
Posted by: foreversamsun
We love this refrigerator and did recommend it to several others resulting in them also buying exact same model. Wonderful product and we will always buy Samsung from now on.
Pros: Bright display, Inexpensive, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
could be perfect but
on December 27, 2014
Posted by: QAprofessional
from MD
Expertise:Expert
A standard gallon jug does not fit on any shelf with any shelf configuration. How this flaw could be overlooked at design time I cannot understand. Only doors can fit gallon jugs and other tall and not so tall items. So space for tall items is very limited. An 8 quarts pot would not fit anywhere. My old 20yo refrigerator of identical volume fits those just fine.
Second, single light on top does not provide enough light at the bottom of refrigerator compartment.
Second, single light on top does not provide enough light at the bottom of refrigerator compartment.
Pros: Inexpensive, quiet
Cons: limited shelving options
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy Chrystel, Samsung Care, August 11, 2022
Hi There,
Thank you for sending this review. We understand you're concerned with your Samsung Refrigerator, as there is inadequate space to stack food items properly, and the light on top is insufficient. I completely understand how important it is for you to fully utilize the product. This is not the experience we want you to have. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for some Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may also watch our youtube video for more helpful tips:
https://www.youtube.com/watch?v=pN8js9mZrXI
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF20HFENBWW/AA
One (1) year Parts and Labor on Refrigerator
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144790016
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sending this review. We understand you're concerned with your Samsung Refrigerator, as there is inadequate space to stack food items properly, and the light on top is insufficient. I completely understand how important it is for you to fully utilize the product. This is not the experience we want you to have. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for some Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may also watch our youtube video for more helpful tips:
https://www.youtube.com/watch?v=pN8js9mZrXI
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF20HFENBWW/AA
One (1) year Parts and Labor on Refrigerator
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144790016
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
love it
on July 6, 2015
Posted by: nafseeknay
from Lufkin, TX, USA
We love this refrigerator! Our old one that we replaced came with our trailer when we bought it, so it was due to get replaced.
Pros: Inexpensive, Realistic color, french doors, ice maker
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it but
on September 27, 2015
Posted by: Samsunghappyhapppyhappy
from waco texas
OK I really love my new Samsung refrigerator except two things. One thing is the shelves won't let you put anything tall like a gallon of milk on them. Even the top shelf says to move down to another position to let stuff like that fit, but because of the drawer in the middle, it won't fit in the other position. And number to I wish the freezer was a little larger. But other then that, I love it so much.
Pros: Durable, Lightweight
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome fridge
on March 5, 2015
Posted by: kadd88
from Mansfield, OH, USA
Expertise:Intermediate
Bought this for my wife, this was her dream refrigerator as she always wanted a French door style. After doing some shopping, Samsung had the best value and design. Love the digital readouts for your temps.
Pros: Bright display, Inexpensive, Durable, Realistic color, digital thermo controls
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer Issues
on October 30, 2020
Posted by: Jose
from castro valley, ca
having lots of problems with the freezer, can't control temp correctly, and will get warm and then cold again...very disappointing...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 2, 2020
I can understand how frustrating this must be. If you are still experiencing this concern, try taking a look at the link below for troubleshooting. Thank you for bringing this to our attention. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Written by a customer while visiting Samsung US