Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S 4 4G LTE Cell Phone (Verizon)
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 1,941 reviews
5 Stars
1,321
4 Stars
505
3 Stars
70
2 Stars
27
1 Star
18
95%of customers recommend this product. 
(
1,822 out of 1,922
)
Customer Reviews for Samsung - Galaxy S 4 4G LTE Cell Phone (Verizon)
Customer Rating
5 out of 5
5
Best phone I have ever had
on August 12, 2014
Posted by: GymBody
from Owings Mills, MD, USA
Expertise:Expert
I have had several phones by several different manufacturers but this one is by far the best. I haven't had any issues with the phone since I have had it. If I have had to call customer support it was mainly due to network issues and not the phone.
Pros: Built-in speakers, Bright display, Lightweight
Cons: it should have a more sturdy cover not plastic
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overall solid phone
on August 12, 2014
Posted by: TR1SS
from Rochester, NY
Expertise:Intermediate
The GS4 is well designed, quite user friendly, and rather intuitive...my main complaints are battery life and lack of water resistance, both of which are addressed in the new veneration GS5. Sunlight viewable would be a huge improvement. All things considered I will absolutely go Samsung again when it's time to upgrade.
Pros: Bright display, Durable, Lightweight
Cons: lack of viewing capability in sun, battery life
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on August 12, 2014
Posted by: pippa123
from sanford, nc
Expertise:Intermediate
I love my galaxy... will never go back to it's rival, and I also have a galaxy tablet too as everything is compatible and user friendly.
Pros: Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
fantastic!
on August 12, 2014
Posted by: bridget18
from Minnesota
Expertise:Intermediate
I have had this phone for about a year and still loving it! The battery at this point is slowing down a bit but I'm able to navigate to various screens without the lag I experienced with other phones. The camera is phenomenal which is what I was looking for when I initially bought this phone.
Pros: Bright display, Inexpensive, Durable, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
nothing but problems
on August 12, 2014
Posted by: KellyJJ
from Buffalo, NY, USA
Expertise:Expert
I went through 4 of these phones within 3 months! The very first one seemed like a factory refurbished phone even though they swear it was brand new. I bought them 2 at a time, didn't know they came preregistered to certain phone numbers. Before we figured out that they were already registered, I started to download apps on the one phone and man was it fast. Then my husband wanted to call me to see how it sounded, the other phone rang. That's when we knew the one I set up was for my father in law. No big deal, right? Wrong! When I started to download the same apps on that phone, it took forever. We thought maybe we needed to download the apps and then restart the phone, nope. This phone would call people instead of texting them, battery would die within 2 hours of use, the swipe method would be way off. I would go to type off and it would say banana, those letters are no where near each other. I got my first refurbished phone 3 weeks after the first "new" phone, this one had new problems. It would just turn on and off when wanted, it would freeze all the time and the clock would get stuck. Got another refurbished phone. This one the sound didn't work, the alarm would go off when it wasn't scheduled and the ringer was delayed by 5 rings. Got a 4th refurbished phone. This one did all of the above. I finally asked to get a new phone because this was my 4th horrible phone within 3 months and my cellular company refused. I called the and they said they would repair it or give me another refurbished phone, I said no thanks. I was so over this phone. I do know some people who love their S4, but not this girl.
Pros: Lightweight
Cons: Poor quality, Did not meet expectations, battery life, swipe controld, no quiet mode, calls people instead of textin
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Product
on August 12, 2014
Posted by: Babygurl1252
Expertise:Intermediate
Much better than s4, love the features, light weight
Pros: Bright display, Durable, Realistic color, Lightweight
Cons: can't stream tv episodes from web due to adobe
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on August 12, 2014
Posted by: sdav
from IA
Like the wide screen and clean look. Wish I can remove some of the Samsung apps that I don't ever use.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: none
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Enjoying It
on August 12, 2014
Posted by: wineman
Expertise:Intermediate
Love my S4 wish I could have waited another month to get the S5 but the phone I was using would let me
Pros: Built-in speakers, Bright display, Durable, Realistic color
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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