Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S 4 4G LTE Cell Phone (Verizon)
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 1,941 reviews
5 Stars
1,321
4 Stars
505
3 Stars
70
2 Stars
27
1 Star
18
95%of customers recommend this product. 
(
1,822 out of 1,922
)
Customer Reviews for Samsung - Galaxy S 4 4G LTE Cell Phone (Verizon)
Customer Rating
5 out of 5
5
Love it, Love it, Love it
on February 4, 2014
Posted by: Samsunglover21
from Cleveland, Ohio
Expertise:Expert
It is an impressive smartphone, and Ideal for everyday users, as well as tech junkies like myself. It has a plethora of amazing features, and for anything it can't do (which isn't much) there are apps to solve it. I'd say its best features are its great display, speed, and personalization capabilities. If I have to say anything negative, it'd be the phone does get a little warm with extended use, probably due to the massive processor in the phone, but not hot enough to burn you or damage anything. Just be sure to be closing apps that are running in the background to save battery as well as keep it cool. Another drawback would be it is a little fragile, definitely get a solid case for this phone because the back plastic feels a little cheap, and slippery, but with a nice case it works amazing. Overall A+ the benefits of this phone far far outweigh the cons. Would love to test further Samsung devices against this one. It definitely sets the bar.
Pros: Bright display, Lightweight, fast, customizable
Cons: fragile w/out case, back is slippery, battery life
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever!
on January 28, 2014
Posted by: Pattyeb
from Iowa
Expertise:Intermediate
I got the S4 last May and it just gets better! I love the Samsung products and tell everyone they should check them out! The S4 takes awesome pictures, and I take a LOT of pictures of my grandchildren. The only thing I would like to see improve is the ability to share the animated and photos with sound. Other than that I love my Galaxy S4. The next Samsung product I want to get is a Samsung laptop.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good smartphone
on January 26, 2014
Posted by: BTSamsung
The performance is good but not as quick as expected. The display is a good size, not too big and not too small. This phone gives you the option to save the photos on the micro SD card as opposed to my old Samsung Charge which saved it on the phone itself. I find the camera has less of a lag time when taking photos and the color a little more accurate. The battery life is good too and I usually recharge it every other day. When I talk on the phone, the clarity is pretty good and I can understand the person whom I am talking with.
Pros: Built-in speakers
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Performance
on January 21, 2014
Posted by: mdek
This phone is quick and responsive. Coming from a Samsung Galaxy Nexus, the upgrade was easy. My only complaint is the duplication of contacts/calendar after syncing with Google gmail. Why can't the Google account just override the device contacts/calendar?
Pros: Bright display, Lightweight
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great hardware crippled by bloatware
on January 16, 2014
Posted by: Jwhistler
from Virginia
Expertise:Expert
I've tried to learn to love the TW interface, but for all it's bells and whistles, it does little more than slow the phone down and suck up storage and processing resources.
This phone comes loaded with tons of bloatware, much of which can't be uninstalled. NFL app? Samsung Games? Picture Album app? Why can't I remove this useless stuff I don't want? My 32 GB device has about 8 GB of stuff I don't want and can't remove.
Swiping screens from side to side is often met with stutters. Opening an app frequently takes a pregnant pause. Typing a number on the phone pad requires a patient pace, otherwise numbers get skipped.
I truly wanted to love this phone but, alas, it's no Nexus...which is what my next phone will be.
Pros: good hardware specs
Cons: Did not meet expectations, bloatware that cannot be removed
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Smartphone user
on January 10, 2014
Posted by: Parnie
This is my first smart phone and loving it. After three years I decided to make the leap to higher technology and I am glad I did it with my S4 phone. It has great features and easy to obtain apps, keeping me ahead of friends and family who's with other companies. Now I can look back at those other product lines and there is no match. The Galaxy S 4 is easy to work and totally compliment my Galaxy Tab 7 which was purchase after because the phone worked so well.
I have other Samsung products and so far they have excited my expectation and without hesitation, I recommend this product line.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great for pitures and fun, a struggle for work
on January 8, 2014
Posted by: Akueikyo
Expertise:Expert
I switched from a Motorola because I wanted a better camera. This phone definitely has an awesome camera, screen and photo editing tools. I love a lot of proprietary features like the side menu, calendar and general interface a lot more than my previous Android phones.
Unfortunately features I thought would be standard between all phones are not and they are important enough I may have to switch back.
Surprising shortcoming:
The phone switches to Bluetooth when a call comes in but does not transmit sound if an aux cable is plugged in. This means every time a call comes in while I am driving I have to pull the aux cable from my phone to hear or speak to the caller. This is a real hassle and kind of defeats the purpose of hands free.
The phone does not recognize conference call numbers and IDs in the calendar. With my prior phones the calendar appt had a call button next to the number and it would pop up a box to submit the call id # after it dialed the main number. I now have to copy the id number or remember it before I start the call. Which sounds minor, unless you’re driving or doing anything other than that one phone call.
The Swype keyboard still doesn't have a .com button and the * is two symbol menus deep.
I have had the phone 5 weeks now and it already freezes and lags here and there. There have been many missed photo ops already waiting for the camera app to open. I fear what it will behave like in a year; hopefully it will just stay consistently average in this regard.
Overall, it has a great physical design and I love the pictures. I just wish a few of the basic functionality things had been better planned. I work from my phone as much as I play on it which makes the areas it lacks a big sore spot.
Pros: Bright display, Inexpensive, Realistic color, Lightweight, great picture quality
Cons: Did not meet expectations, not great for work, delay opening apps
I would recommend this to a friend!
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone
on January 6, 2014
Posted by: Rjs117
from CT
Expertise:Intermediate
I love this phone alot! It is soooo much better than my iPhone 4, im so happy i took a chance with Samsung and android these two work together beautifully. But i wish only the next galaxy has sometime of metal surrounding, but other than that outstanding phone. I can't wait till i get android 4.4 kikat this will top this cake even more.
Pros: Bright display, Realistic color, Lightweight, fast processor, beautiful with android, easy to use out of box
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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