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Customer Reviews Collected from Samsung US |
Samsung - Galaxy S 4 4G LTE Cell Phone (Verizon)
Average Customer Rating:
4.6
Rating breakdown 1,941 reviews
5 Stars
1,321
4 Stars
505
3 Stars
70
2 Stars
27
1 Star
18
95%of customers recommend this product.
(
1,822 out of
1,922)
Customer Reviews for Samsung - Galaxy S 4 4G LTE Cell Phone (Verizon)
Customer Rating
1
From our experience there is a 33% failure rate and if you are with verizon that headache multiples
on November 26, 2013
Posted by: CharlesCNJ
from New Jersey, USA
Expertise:Expert
We have a shared plan and we received 3 Samsung S4's. Two of these phones have no issue and we love the features but it is the one that does have issues that will do you in.
As per our experience out of 3 phones 1 isn't functioning correctly. That's a rough 33% chance that you will end up with a problem like the one I am going to describe below.
The samsung S4 in question was brand new out of the box. There is a 14 day warranty that VZW provides that gives you that time to decide that you like that phone and so that there are no problems with the device. Let's face it folks it takes more than 2 weeks to start seeing problems with a device or at least to confirm it. VZW knows this or knew it at some point because that same type of warranty was 30 days a few years ago. Back to the device. This samsung S4 would freeze at day 20, everytime we tried accessing the gallery or the camera. A battery would have to be pulled each time to get the phone to reset and when you go back to the gallery some of your pictures will be missing and the freeze happens again.
Samsung is the only party to blame because this is their device, their manufacturing and q/a process. When you go to the store to spend an hour with tech associate to fix your phone they will determine that you have an unknown issue. They will remedy this issue by sending you a like new replacement device. We received this like new device and then within a few days the same issue has happen with freezing of gallery and camera. But here is the bonus: This second like new replacement that has been certified by VZW to be faultless and in perfect working order has just wiped blank our SD card and is experiencing the same problem as that brand new OTB device. After a week we had some free time so we trekked on back to our verizon store.
The second trip was long over 2 hours in the store with a tech person who was unable to make the phone work. The result "We will send you a like new replacement in the mail" surely we will not have another faulty device.
The replacement device arrives the next day and works for a few days. Then the gallery is not responding again. But for a even bigger slap in the face: this device froze and will not turn on again. No matter if you pull battery or not. It won't even indicate that the charger is in. Nothing, doesn't turn on or twinkle a light. Completely dead second like new certified replacement phone.
Today I called customer service and was on a pointless call for almost an hour. I spoke to customer service then to tech support then to the supervisor of tech support who told me that they are sorry for all my problems with this device and they can send us a like new certified replacement phone as the only possible remedy.
I'm sorry for expecting anything because there is no way they can send me a brand new phone that could possible have a 66% chance at fix my problem. The supervior's exact words were "We don't have any brand new phones to give you!" But they do have them to sell to you. So far the replacement like new phones that have been certified by VZW are a 100% failure to remedy my issue. The first 2 were complete failures, so how could this even be an option at this point. I am completely appalled at how verizon has put these processes in place to make sure their bottom line doesn't shrink and to make their customers very unhappy and go through this much stress. What a shame! They were much more caring about their customers just a few years ago. This supervisor did not disagree with any of that was statement.
Save yourself the headache and frustration.
So please share and comment so that this doesn't happen to anymore customers. We people deserve to be treated better and deserve better service overall.
Thank you.
Pros: Bright display, great phone if you didn't get a bad batch.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
What a Phone
on November 26, 2013
Posted by: Cbreezejr
from Florida
I have been waiting to buy this phone it works well with my other Samsung products, I love the mirror function and being able to use it as a remote is wonderful. I like the hand wave feature that it has. Although I just got this phone I am making sure that I go thru everything so I can get the full usage out of it. Great phone Samsung !!!!
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 26, 2013
Posted by: Mas84
This phone is great if you have any other Samsung products it syncs to everything Samsung.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love is a understatement!!!
on November 25, 2013
Posted by: thedesigner
from Missouri
Expertise:Expert
Ever since the S4 rumors and the release in New York at Radio City Hall I have been set on the Galaxy S4. At first when the Galaxy S III was released, I was going to go for that one. but I waited almost a year for the S4 to come out. all the features are amazing. and i recommend this product to each individual that I come across.
Pros: everything you need., s health is awesome!
Cons: nothing i can think of., no compliants.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
junk phone
on November 23, 2013
Posted by: ineedabetterphone
I dropped my phone at 2ft above the ground and screen broke, then I got a replacement phone dropped it again at 2ft and screen shattered, its in a hard case but doesn't matter. its the most delicate phone ever invented. its unacceptable, now i have 18 months left to wait for a new upgrade and i'm stuck with this piece of junk. don't buy unless you want to tie it to your wrist. garbage
Pros: Bright display
Cons: Poor quality, Did not meet expectations, made out of egg shells
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
great phone for my parents
on November 20, 2013
Posted by: apps4me
from kc,ks
My parents being new to this technology upgraded to these s4's and love them. Learned them with ease and were soon sending me great pictures!
Pros: great camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device all around
on November 16, 2013
Posted by: Etmarine2003
The device is very simple to setup. It can take as little as 5 minutes to have all your contacts switched over from the old phone you replaced.
Weight is extremely light, you can forget it's in your pocket.
Battery life is excellent.
Camera is unbelievably clear and crisp.
Battery life is excellent.
Camera is unbelievably clear and crisp.
S-voice is amazing! I can not believe how simple this feature is to use.
Pros: Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good phone
on November 9, 2013
Posted by: Flambouyant
Just shy of a 5 star for me.
Pros: Very fast at downloads and browsing. Lightweight design with highly intuitive features. I love the cases that automatically turn the screen on and off if closed or opened. Greatest camera I've had on a phone yet. Speaker is not bad for a phone.
Cons: Battery is weak - but I'm coming off a phone with an extended battery built in. Finding settings and features can be difficult as they are deeply embedded inside of three - four step processes. It took me an hour just to figure out how to change my banner on the lock screen. I still can't find the photo option to get rid of back ground objects that is so highly publicized - but I'm guessing you have to use a specific type of camera mode that allows it and do that in some special way. It feels delicate like I could break it easily if handled without extreme care.
Pros: Built-in speakers, Bright display, Lightweight
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US