I just recently installed it and now my HP Officejet 4500 won't print in color. I've tried cleaning the print cartridge to no avail. I've never had this problem before. What would you suggest?
Performance
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Response from hp.comBy Mary, HP Care, August 14, 2018
Hi,
I'm sorry that you had something wrong with the cartridge that made it so you couldn't print in color. It sounds like you did all the right things, so it probably just needs to be replaced.
Please contact our product support team at 1-800-474-6836 Mon - Fri 8 AM - 9 PM (ET) Sat - Sun 8 AM - 9 PM (ET).