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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 886 reviews
5 Stars
344
4 Stars
270
3 Stars
122
2 Stars
66
1 Star
84
73%of customers recommend this product.
(
625 out of
851)
Customer Reviews for Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
5
Very dependable product. Easy to use. Kid friendly
on October 5, 2018
Posted by: Prs1
from Lithia Springs ga
[This review was collected as part of a promotion.] Very dependable. Easy functions. Happy with product.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not the greatest results
on February 3, 2019
Posted by: dirtyglasses
from Peterborough, Ontario
This dishwasher was new 3 years ago, and was bought by the previous home owners. In our previous home, we had bought a different brand, and were perhaps spoiled by never having to pre-rinse, however, with this dishwasher, unless we pre-rinse each dish, we are invariably left with debris on our glasses. Each week, we need to soak and hand scrub our glasses. I regularly clean the debris catch at the bottom and check the spinning arm holes for food particles, and there is not much. We keep our jet dry chamber full but it does not make a difference. With such a busy home, it would be nice to not have to wash our glasses twice. I am also disappointed by the length of each cycle. They seem to go on forever. I miss my 30 minute quick wash cycle.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 5, 2019
Hello. Thank you for taking the time to provide feedback on your experience. We regret to learn that it has been less than satisfactory. We do recommend to check that your water heater is set at 120°F (49°C) to get proper water temperature inside the dishwasher. Additionally, run the hot water at the sink closest to your dishwasher prior to running your wash load. We ask that if you have any additional questions or concerns, please contact us directly. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worthless product!
on February 26, 2019
Posted by: NOLAAT
from Metairie, LA
This dishwasher is total garbage. Originally I bought it as part of an appliance package, and the motor went out two years later. And, of course, the warranty had expired. We replaced it with the same model so the appliances would match, and now the replacement dishwasher has broken after only 3 years. This time absolutely nothing is working, no lights, no motor, nothing. Fortunately, the second time I purchased a 5 year warranty, I am waiting to hear if it will cover the costs to repair/replace. If not, I will certainly be contacting you again for assistance.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 28, 2019
Hi, NOLAAT! We certainly apologize for any matters you have experienced with your dishwasher and any inconvenience it may have caused you. In researching, we were unable to locate any contact with us or service request pertaining to your concerns, with the information provided. We understand that you are currently being assisted through your extended warranty, in hopes that your matter will be.
Please know we place a great deal of emphasis on quality control, there are occasions when even the best products may require assistance.
Should you ever have any questions or concerns, feel free to reach out to us at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Please know we place a great deal of emphasis on quality control, there are occasions when even the best products may require assistance.
Should you ever have any questions or concerns, feel free to reach out to us at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible - do not buy or buy again
on March 4, 2019
Posted by: wopper
from canton, ga
Purchased this dishwasher when building a bar in our basement in mid-2016. Literally used it less than 20 times to wash glasses after parties, and the motor died about 6 months ago (Oct 2018). An absolute piece of junk.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 7, 2019
Hi, Wopper! We certainly apologize for your experience with your washer and would like to gain more insight to properly address your concerns.
Please be on the look out for an email from us.
Kindly,
Ciara
Please be on the look out for an email from us.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
It cleans dishes
on April 1, 2019
Posted by: Buckwild85
from St. Petersburg, FL
[This review was collected as part of a promotion.] I have this unit in a house I am renting. It was brand new when I moved in. It is noticeably loud when it is running. It scares the dog, and the tv needs to be turned up a few notches type loud. The bracket that the door latches onto comes out of alignment every few months and the dishwasher will not close - so it will not run. Has to be realigned and takes particular star shaped screwdriver to remove and replace it. It doesn’t always rinse all of the detergent off of the top of cups on the upper rack. It does wash dishes and has never completely quit in the first year.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, April 3, 2019
Hey, Buckwild85! Thank you for taking the time to write to us.
I understand that your dishwasher is not operating as designed. Though no manufacturer can guarantee against repairs or service visit with any of their models, I am disappointed to hear about the experience has not been positive. We would like to gain a little bit more insight to assist with your concerns. Please take a moment to send us an email to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Buckwild85-186495117)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your dishwasher’s model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-800-374-4432; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
I understand that your dishwasher is not operating as designed. Though no manufacturer can guarantee against repairs or service visit with any of their models, I am disappointed to hear about the experience has not been positive. We would like to gain a little bit more insight to assist with your concerns. Please take a moment to send us an email to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Buckwild85-186495117)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your dishwasher’s model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-800-374-4432; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dishwasher stopped drying
on June 27, 2019
Posted by: lisag326
from New York
I bought my dishwasher 3.5 years ago and now the dry function won't work and the dishwasher shuts off after it's finished washing. The dishes have a film on them and I have to run the rinse cycle with no dry to get the film off.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 9, 2019
Hey, lisag326! Thank you for taking the time to provide us with your valuable feedback. We're sorry to hear that your experience has not been positive. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
We understand that your dishwasher stops during the cycle. We recommend having one of our authorized service providers diagnose for further review. Please visit https://www.frigidaire.com/Owner-Center/Service--Repair/ to locate a servicer in your area. Kindly, Courtney
We understand that your dishwasher stops during the cycle. We recommend having one of our authorized service providers diagnose for further review. Please visit https://www.frigidaire.com/Owner-Center/Service--Repair/ to locate a servicer in your area. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Piece of Junk
on December 4, 2019
Posted by: TamiN
Never buy this dishwasher, it will not last you very long. This dishwasher only lasted us 3 years with a couple of problems along the way. Our next door has the same dishwasher and had problems as well with it. So they replaced their dishwasher within 3 years. I never liked it from day one. It's really loud when it's running and doesn't dry the dishes completely. The dishwasher started leaking while it was running, and the front door wouldn't latch as well.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, December 6, 2019
Hi, TamiN!
Thank you for sharing your experience. We are sorry to hear you have been having trouble with your dishwasher! Try some of the tips in the following video to help get the best dry performance: https://youtu.be/BsvwBkwRVUY. If it has begun to leak during a wash cycle, check the hoses for any damage or loose valves. For further troubleshooting, feel free to contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thank you for sharing your experience. We are sorry to hear you have been having trouble with your dishwasher! Try some of the tips in the following video to help get the best dry performance: https://youtu.be/BsvwBkwRVUY. If it has begun to leak during a wash cycle, check the hoses for any damage or loose valves. For further troubleshooting, feel free to contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Wont start
on January 7, 2020
Posted by: kevin7776
I bought this dishwasher a year ago and it now won't start and all the lights are blinking.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 13, 2020
Hello, Kevin7776.
I apologize for your experience with your dishwasher. I will be happy to assist as much as I can. Please do a complete power cycle on your dishwasher. Leaving the power off for at least 2 minutes. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
I apologize for your experience with your dishwasher. I will be happy to assist as much as I can. Please do a complete power cycle on your dishwasher. Leaving the power off for at least 2 minutes. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com