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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 886 reviews
5 Stars
344
4 Stars
270
3 Stars
122
2 Stars
66
1 Star
84
73%of customers recommend this product.
(
625 out of
851)
Customer Reviews for Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
2
"works as designed"
on November 16, 2016
Posted by: dissatisfiedinGA
from Atlanta, GA, United States
[This review was collected as part of a promotion.] Bought on memorial day, it's never fully dried the dishes while on HEAT & infact leaves grime all over them, even while completely prewashing them & heating the water at the sink prior. Technician came out & repeatedly told me the dishwasher "functions as designed". After 30 minutes of side speak, he finally said, what did I expect when I bought a cheap dishwasher. Obviously, clean dry dishes is too much.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 15, 2016
I am so sorry to hear about your dishwasher experience, dissatisfiedinGA. I may have some things that could help. There are many conditions that can impact cleaning and drying, the most common being temperature. The “sweet” spot for water temperature is between 120-130 degrees for the best cleaning and drying potential. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading. To help get the hottest water to your dishwasher, try letting water run in your sink until it’s hot (like you do before getting in the shower). This "primes the pump", it gets hotter water to your dishwasher faster. Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough. Don’t forget to use rinse aid, it really makes a difference. Check to make sure the rinse aid dispenser is full. The dispenser window may show a dot to indicate its level, or it may function like a fuel gauge. If the dispenser is low, remove the cap and fill the reservoir (page 11 in your Owner’s Manual). Be sure to clean the filter regularly (page 12 in your Owner’s Manual). Selecting the heat dry option in combination with rinse aid will enhance drying performance. ). Water pressure is a factor that can’t be overlooked either, the hot water line to the dishwasher must provide between 20 and 120 psi. Are you on a well system? Cut-off and cut-on pressures at the water pump may be too low. Turn up the cut-off and cut-on pressure on the water pump system as needed. Should you have any questions, please don’t hesitate to reconnect with us by calling our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Eastern Monday through Friday and Saturday 8am to 6pm. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Good
on December 16, 2016
Posted by: Todd H
from Gig Harbor, WA, United States
[This review was collected as part of a promotion.] The control board has gone out on this unit twice in the first 4 months. We barely use it. I'm sure it will have to be thrown away after the warranty is up. I will not put any money into a piece of junk.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, December 30, 2016
Hi Todd, we are terribly sorry about the recent encounters you have faced with your dishwasher. After reviewing your case, I understand that service was able to restore your dishwasher back to proper working condition. If you should have any questions, please feel free to reconnect with us. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best dishwasher!!
on December 21, 2016
Posted by: Tg83
from Albuquerque, NM, United States
[This review was collected as part of a promotion.] I've had this dishwasher for a few months now & love it! I love how it has multiple water sprayers which leaves even pots & pans clean! I thought the "delayed" start option was odd and thought I'd never use it but boy I was wrong! After dinner I put in all the dishes, set the delayed start option, which gives me a chance of still adding dishes before bed. I had a bad habit of forgetting to turn on the dishwasher begore bed since I used to wait till bedtime to start the washer. The delayed option is a life saver! I know my dished will be clean by morning!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not so great!
on December 28, 2016
Posted by: LizaB
from Lancaster PA
Bought this a couple months ago to replace a Frigidaire that was awesome. Loved the old dishwasher. Used it everyday, never added rinse aid, and dishes were clean and dry. This one had all the features of the replaced unit so I was excited to find a comparable dishwasher. Sadly this one isn't so great. Since I purchased this it hasn't dried the dishes. I again just got done drying the WHOLE load of dishes. NOTHING was dry. Did not even dry the vertical plates, and the utensils are dripping wet, not to mention the cups - inside and out. And yes, it has rinse aid in it and it has never dried dishes. Does an o.k. job washing, but sometimes have to hand wash a few dishes after the load is done. The water doesn't heat and it does not remove all the grime, but it does run quietly. Surely miss my old Frigidaire!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 12, 2017
LizaB, I regret that you are having a less than stellar experience with your new dishwasher. I would really love to help bring you back home to us and turn your disappointment into a welcome experience. I have a list of “best practices” for optimum cleaning and drying performance. There are many conditions that can impact cleaning and drying, the most common being temperature. The “sweet” spot for water temperature is between 120-130 degrees for the best cleaning and drying potential. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading. To help get the hottest water to your dishwasher, always let the water run in your sink until it’s hot (like you do before getting in the shower). This "primes the pump", it gets hotter water to your dishwasher faster. Hot water is necessary to activate dishwasher detergent and melt fatty food soils. An automatic sensor will check the incoming water temperature and, if it is not hot enough, the cycle will be lengthened for automatic water heating in the main wash and final rinse of all cycles. This happens even when the hi-temp wash option has not been selected. When hi-temp wash option is selected, an even higher temperature will be reached to handle heavier soil loads. Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough. Don’t forget to use rinse aid, it really makes a difference. In areas with hard water (like Pennsylvania) you will need to increase the amount dispensed (page 11 in your Owner’s Manual). Be sure to clean the filter regularly (page 12 in your Owner’s Manual). Selecting the heat dry option in combination with rinse aid will enhance drying performance. Is the heater (inside on the bottom of the dishwasher) covered by a heavy mineral or calcium scale (looks like white spots on the heater)? If it is, start a cycle with no dishes in it. Once it has finished the initial fill, add 1 cup of white vinegar to the bottom and let it finish the cycle. Should you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
UNHAPPY AND DISSATISFIED
on January 3, 2017
Posted by: Unhappy_Disappointed
I purchased a dishwasher recently after remodeling my kitchen. After I used the dry cycle I found my dishes were not dry. I put in a service call and learned that my dishwasher doesn't have a venting system and even though I have a dry cycle it would not dry dishes completely. In order to make sure the dishes are dry you have to open the door and leave it for 30 minutes or so. I would like to know why this is not made public to the consumer because I would never purchase a dishwasher that could not do the basic such as clean and dry dishes. I really want to hear back from you all on this matter. I have been a loyal customer to you all in the past because I never had a problem with my products. I am so disappointed with this matter.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 16, 2017
Thank you for sharing your feedback, Unhappy_Disappointed. I recommend making sure that the inlet water is coming in at 120 degrees by running the nearest sink water for 1-3 minutes before starting the wash cycle. You may also find that using rinse aid with the heat dry option may enhance drying performance. I hope this information is helpful. Should you need additional assistance, please feel free to contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Loud, doesn't clean top rack
on January 18, 2017
Posted by: Chelsea413
from Stockbridge, MA, United States
[This review was collected as part of a promotion.] We got our dishwasher in December and it has never worked properly. Even after thoroughly rinsing dishes, the top rack does not come clean. Sometimes dirtier than when we started. Frigidaire recommeneded a heavy cycle, a little better but not great. I don't think we should use extra energy to was plates and glasses. It is also very loud.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, January 23, 2017
Thank you for sharing your dishwasher experience with us, Chelsea413. I recommend checking and/or trying the following: 1-Make sure that the incoming water is at least 120 degrees. 2-Make sure that the filter system is clean. 3-Make sure that the spray arms are free to rotate. I hope this information is helpful. Should you need additional assistance, please feel free to contact us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Average
on January 22, 2017
Posted by: 123dan
from Roy, UT, United States
[This review was collected as part of a promotion.] This came with my new house. I have lived here for about 4 months now. It cleans dishes well and is fairly quiet. I really wish it would dry the dishes better with the heat dry, I have to dry the dishes by hand.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 27, 2017
Thank you for sharing your dishwasher experience with us, 123dan. Is the drying issue only occurring with your plastic ware? You may find that using rinse aid will also help with the drying performance of your dishwasher. I hope this helps! Should you need additional assistance, please feel free to contact us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great dishwasher, excellent service
on January 25, 2017
Posted by: Gguff
from Indiana
[This review was collected as part of a promotion.] Does a great job with the multiple features it has. Stopped draining after a few months - turned out not the fault of the washer but a plugged external hose - but after calling I had a technician at my house the next day.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com