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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
3
Refrigerator makes Unusual Sounds
on June 7, 2017
Posted by: Conserv1
from Wisconsin, USA
Expertise:Intermediate
No butter container or place to store.
Makes unusual loud popping sound throughout day/nite. Looked online and other customers are having the same problem. Will be calling for service repair.
Also having trouble with ice unit. When we specify chunk ice we get both chunk and shaved.
Makes unusual loud popping sound throughout day/nite. Looked online and other customers are having the same problem. Will be calling for service repair.
Also having trouble with ice unit. When we specify chunk ice we get both chunk and shaved.
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes unusual sounds and the ice maker is not working properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ for the ice dispenser issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420090.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes unusual sounds and the ice maker is not working properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ for the ice dispenser issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420090.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge
on June 17, 2017
Posted by: Boyzo
from Fontana, ca
Expertise:Intermediate
This fridge has great design both outside and inside. Love how how easy it is to use.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great porduct, Great buy!
on June 20, 2017
Posted by: RenStep
I have only had the refrigerator for about 3 weeks, but I love it. The look is great, the space is great. It was a great buy.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We love our new refrigerator!
on June 26, 2017
Posted by: loveracing
Expertise:Expert
We have only had this for 1 week but we are happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this Fridge
on June 27, 2017
Posted by: DeadDest
Expertise:Intermediate
Having the freezer at the bottom makes so much more sense than those other models. Water Dispenser is CRAZY fast (could be my water pressure). I love this fridge!
Pros: Bright display, Realistic color, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
High end product at an entry level price.
on July 16, 2017
Posted by: EEK86
from Marquette, MI, USA
Expertise:Expert
Samsung has a history of manufacturing high end products for the masses and this fridge is another fine example of that. After researching similar refrigerators I came to the conclusion that Samsung builds high quality appliances that they stand behind. If there is ever a recall or a later known defect I know that Samsung will make it right. The deciding factor in this purchase was Samsung's outstanding business ethics.
Pros: Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Look, overall very nice. Ice maker the worse design ever.
on July 21, 2017
Posted by: mrballs44
from Senoia, GA 30276, USA
Expertise:Intermediate
We have really enjoyed our 25 cu in Samsung Fridge. Features are nice, overall good performance. The reason I wouldn't recommend this refrigerator is all based around the ice maker/dispenser. We purchased the 5 year all covering warranty (non manufacture warranty). We have had the repair out on 4 separate occasions, every time was due to the ice maker. The guy got to know us pretty well. He got paid so he was happy to keep coming out. After some discussion it seems as though the seal between ice making compartment and the fridge is poor, which allows air into the ice maker, which eventually builds and freezes on the walls and maker to the point that ice is blocked and won't make. Additionally, the seal where ice is dispensed is poor design. Every time ice dispenses, a good bit of water comes out first. Seems an ice cube or three make it to the refrigerated portion and melt. If the melted cube(s) doesn't come through the dispenser, it leaks on the floor when the left door is opened.
We just deal with it, but for the amount paid I'd like to wear and tear are the only signs of use.
Pros: looks nice, good amount of fridge/freezer space
Cons: Did not meet expectations, Poor quality, ice maker beyond poor
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
NEW SAMSUNG REFRIGERATOR
on July 21, 2017
Posted by: Ramboetta
from Hamilton, MO
Expertise:Expert
[This review was collected as part of a promotion.] Just got our new Samsung refrigerator and we are so in love!!! More
than we could of asked for!!!
than we could of asked for!!!
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US