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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
5
Has all the features I wanted and more
on September 1, 2017
Posted by: mpx2
from MO
Expertise:Expert
Great value and great features! Very large refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on September 6, 2017
Posted by: Auntiecynnie
from Thornton co
Expertise:Beginner
I love this fridge it has a lot of space I have 5 kids and we always have room for food in our fridge. It is truly amazing and I would so recommended this fridge.
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, so good
on September 17, 2017
Posted by: rushfbn
A few days after install. Experience so far is good with install and follow up to a potential problem (but wasn't.). Can't give five stars because it is only a few days of use.
Pros: quiet, overall features
Cons: lighting a little dim but ok
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Design
on October 26, 2017
Posted by: kissbetterthanIcook
Expertise:Beginner
We were refrigerator shopping due to the final death of our previous frig and came across this beauty. We were looking at the same old white side by side dinosaurs but with the great Kitchen Package Deal we "upgraded" to the whole set for a new kitchen look! Two weeks in and we are loving the design, no finger print markings, and bottom freezer compartment. Only, downfall, is now we have to agree on a new kitchen paint color for our new look!
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on February 8, 2018
Posted by: 1sthomeowner
from Cypress, TX, USA
I would not recommend this product to anyone. I have had it for 2 years, only 2 years, and the ice machine has had to be repaired twice. I am in my third year and the ice machine is having the same issues and its leaking outside where it dispenses water and ice and inside down to the top of the freezer which freezes the ice. So I have ice inside my refrigerator on the top of my freezer. I am past the warranty so this time it will cost me to fix. I was a huge Samsung fan but I've learned my lesson with this refrigerator.
Pros: Realistic color, Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue and leaks outside where it dispenses water. We apologize for the inconvenience this has caused you, especially since there have been two repairs already in two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain troubleshooting steps to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444842
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue and leaks outside where it dispenses water. We apologize for the inconvenience this has caused you, especially since there have been two repairs already in two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain troubleshooting steps to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444842
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Design flaws
on February 25, 2018
Posted by: JHammertime
from Ohio
Expertise:Intermediate
I have two complaints with this fridge. First off, when ice is dropped into the freezer drawer, once the bucket gets so full the ice falls out of the tray when opening the freezer and drops under the freezer drawer where it cant be reached. Secondly, the glass shelve does not remove from the plastic shelving to clean. My last refrigerator allowed this so the liquid and dirt that traps in the glass shelving can be cleaned. You would think with newer technology it would be beter. Very disappointing. I will sayit keeps things cold and pleased with it's efficency.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi JHammertime,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the ice being dropped into the freezer drawer. Usually, if your ice maker won't stop making ice and causes the ice to drop in the freezer drawer, typically because the ice bucket is not in the proper position. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648515
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the ice being dropped into the freezer drawer. Usually, if your ice maker won't stop making ice and causes the ice to drop in the freezer drawer, typically because the ice bucket is not in the proper position. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648515
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
ABSOLUTE GARBAGE
on May 23, 2018
Posted by: HateMyFridge2018
from Houston, TX
Expertise:Expert
Less than 6 months old... waiting on repair visit number 3 for the ice maker...
I should have never purchased this fridge...
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, April 6, 2022
Greetings,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with your ice maker. I'm sorry to hear that this is the 3rd time repairing your ice maker. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the troubleshooting guide about ice maker issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Also, here's another related link for ice maker: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374297
^Rainly
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with your ice maker. I'm sorry to hear that this is the 3rd time repairing your ice maker. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the troubleshooting guide about ice maker issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Also, here's another related link for ice maker: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374297
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Ice built up within 18 months
on May 29, 2018
Posted by: BroadwayTN
from Memphis, TN
Bought this product in 2015. After 18 months stopped cooling due to ice built up. Since out of warranty, had to spent out of pocket.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello BroadwayTN,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator stopped cooling due to ice build-up. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has cooling issues and has ice built up.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442733
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator stopped cooling due to ice build-up. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has cooling issues and has ice built up.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442733
-Angelica
Written by a customer while visiting Samsung US