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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
2
Ice maker water issues constantly
on July 5, 2018
Posted by: Yommamma
from Kansas city mo
Expertise:Expert
Bought this fridge in Sept of 2016. Right after warranty period was up ice dispenser started leaking..now the ice maker constantly drips water and maker totally frosts over. This fridge may look good but what a hunk of junk.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello Yommamma,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator started leaking after the warranty period ended. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for water leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144376381
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator started leaking after the warranty period ended. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for water leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144376381
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker is a disaster - Samsung RF26BEAESR/AA
on October 11, 2018
Posted by: FL Retiree
from Atlantis, FL
Expertise:Expert
Ice maker constantly freezes to the point that no ice will come out. Twice a month we have to empty the refrigerator, cut power and keep doors open to melt the accumulated ice that envelops the ice maker. Two repair firms have been unable to fix the unit. Both told us it is a common problem with this model. DO NO BUY, unless you are willing to live without ice maker.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hey there, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to leave this review. ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
2
Buyer beware. Everything that Blings and Glitters
on October 17, 2018
Posted by: Jal1
from Tacoma Wa.
Expertise:Intermediate
Buyer beware. Everything that Blings and Glitters isn’t Gold. We have had this Samsung Refrigerator for a 1 ½ years now. We bought the matching black satin Range, Washer, and Dryer as well to complete the set. This is a very nice-looking unit, with LED lighting that really stands out. It was the end of the big Christmas sale and this was the one we chose. The two big problems are the ice dispenser stopped working properly two months out of warranty. Over a 24-hour period it may fill the very tiny ice container about an 1/8 of an inch. I have to make an ice run to the local grocer, just to pick up a bag of ice to put in the dispenser (IRONY). Speaking of the Ice container it is made out of very cheap material and has developed several cracks now. Ironically, we did not get the extended warranty on the fridge but did get it on the Range because my wife was afraid the glass top might break or crack. The other problem is that it leaks water from the dispenser. You have to constantly wipe the back panel and the shallow dip tray. If you forget and open the door water will end up all over the floor. Water also drips onto the condiment shelves below the dispenser. I cut out a piece of a fabric dish mat to help with the drip pan. All this are known issues and they still sell this product
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, May 5, 2022
Hi Jal1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working and leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144473855
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working and leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144473855
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Control panel display
on October 30, 2018
Posted by: Anonymous
from Knoxville, TN
Expertise:Beginner
Disappointed with the control panel, you can not see the letters very well, should be lithted.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great inside space
on October 31, 2018
Posted by: Pitu
from Boca Raton
Expertise:Intermediate
I bought this last month and the space inside is huge.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Cold Water
on October 31, 2018
Posted by: Happy Bunny
from Atkinson NH
Expertise:Intermediate
[This review was collected as part of a promotion.] Purchased with other Samsung appliances. Fits plenty of groceries and keeps them separated and easy to find. The only thing to get use to is to hold the glass for the water dispenser at the right angle so it does not go all over the place.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge
on November 1, 2018
Posted by: Mr LT
from Atlanta
Expertise:Intermediate
I've had this fridge a couple of years now. It was love at first site and we're still going strong. I've had no issues at all with it and the water coming out of the fridge tastes great! I love the different settings/features. Best fridge I've ever purchased.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great refrigerator..
on November 1, 2018
Posted by: Anonymous
from Urbana, MD
Sleek look and great space with great lighting. All around a good product, only negative for me is when ice is being made and drops into bucket its pretty loud.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US