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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
4
Nice ref
on November 1, 2018
Posted by: Fredy45
from California
Expertise:Beginner
Very nice refrigerator Will recommend to friends and Family
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great fridige so far
on November 6, 2018
Posted by: Pytlap
from Sleepy Hollow, IL
[This review was collected as part of a promotion.] I bought this about a month ago and I am happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, September 26, 2019
Zero complaints are what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Hoorible ICe Maker! AN Average Fridge!
on November 26, 2018
Posted by: hughesyerdaddy
from Hartland, WI
Expertise:Expert
DO NOT BUY THIS FRIDGE! The Ice Maker IS Horrible! The shelves on the doors are weak and we've had them crack several times!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello hughesyerdaddy,
Thank you for reaching out. We understand how inconvenient it is to experience issues with the ice maker in your Samsung refrigerator and having weak shelves. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a helpful link for a troubleshooting guide you may check for the issues with the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
You may always visit samsungparts.com should you wish to purchase door shelves for your Samsung refrigerator.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370339
-Angelica
Thank you for reaching out. We understand how inconvenient it is to experience issues with the ice maker in your Samsung refrigerator and having weak shelves. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a helpful link for a troubleshooting guide you may check for the issues with the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
You may always visit samsungparts.com should you wish to purchase door shelves for your Samsung refrigerator.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370339
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Attractive and great features
on December 10, 2018
Posted by: Junor
from Colorado Springs, CO
Expertise:Intermediate
We finally gave up on this refrigerator after 4 !/2 years. Ice maker hadn't worked
for quite awhile and then the upper part of the unit wouldn't cool below 46 degrees (freezer still worked fine). My wife really liked it when everything worked, so we've purchased your 28 cu. ft. 4 door model and a five year warranty this time !
for quite awhile and then the upper part of the unit wouldn't cool below 46 degrees (freezer still worked fine). My wife really liked it when everything worked, so we've purchased your 28 cu. ft. 4 door model and a five year warranty this time !
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 13, 2019
Junor, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Big Disapointment from SAMSUNG
on December 26, 2018
Posted by: BradyTX
Expertise:Expert
Bought this refrigerator last fall, barely a year old and already the ice maker gets frosted over and leaks and stops dispensing ice. Started doing this at month 7. It is also very slow at dispensing ice. Of course now we are out of warranty and I doubt they will do anything about it. I did hear there was a service bulletin out about an issue with these. Our last one was a Kenmore and it lasted over 15 years! Will never buy another Samsung appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 27, 2018
Hi Brady, I know how frustrating it can be when results and expectations don't quite meet. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1138887733.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
What a horror!!!!
on March 5, 2019
Posted by: AZgrandma
from Peoria, AZ
Expertise:Expert
How do I dislike it? Let me count the ways!!!! I received this fridge from my son as a gift 7 months ago. (8/23/18). Since that day, 1) the filter has had to be changed twice! 2) the refrigerator is way too cold (on the warmest setting available) it takes 3 - 4 days to thaw out a 12 oz casserole in the fridge!! 3) the bottom freezer drawer does not open out far enough to let me remove a package from the back. 4) the top shelf in the freezer is cumbersome and difficult to manage. 5) as I write this revue I am getting ready to attempt to join the clss action suit already filed (if I can) because the ice maker has failed! I wish my on had read the existing revues before he spent so much money on a piece of JUNK!! If I could rate it a negative 3 stars, I certainly would!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is junk
on March 26, 2019
Posted by: Sparty35
from Ohio
Expertise:Intermediate
I bought this b/c I had a good experience with Samsung tv's. I also have a Samsung washer and was planning on replacing the other appliances as they stopped working with more Samsung products. However, I purchased this machine and have had non-stop issues with the ice maker. Purchased in 2013 and I'm on my second ice maker and I'm still having issues with it. I've also had an issue with the Twin Cooling feature which had ice buildup behind that. I would HIGHLY recommend looking at a different brand. I've looked it up online and there are MANY customers with the same issue and Samsung still has not offered a recall on it. Looks like I'll be going somewhere else for my stove and microwave when I replace those.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 29, 2019
Sparty35, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible Finish
on March 31, 2019
Posted by: badfinish
from iowa
Expertise:Expert
The refrigerator works fine and everything but the finish is so horrible my husband wants to get rid of it. We have no children, no pets, and yet it looks like it has been through a war. scratches and dents appear. Never have we had an appliance with such a horrible finish.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 15, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US