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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
samsung RF263BEAESG/AA suck
on December 1, 2019
Posted by: samsung sucks
we have had someone out every year on ice maker.
every year they have new parts that are better and fix the problem and never have complaints. until it doesnt work.
every year they have new parts that are better and fix the problem and never have complaints. until it doesnt work.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 3, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Stick to TVs - This Fridge is TERRIBLE!!
on December 6, 2019
Posted by: Disatisfiedbuyer
[This review was collected as part of a promotion.] terrible product. the functionality conveniently falls apart the day the warranty expires.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 11, 2019
I see that we have you were currently set up for service and it is completed. Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Won’t buy Samsung appliances again
on December 19, 2019
Posted by: Steph W
bought this refrigerator in 2017 and the ice maker broker in a little over a year. the warranty expired. i called the helpline and they would only help if i bought another warranty.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140944362.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker headaches
on January 2, 2020
Posted by: Anthony56
from Mansfield, TX
i’ve had my fridge for two years. during that time, the ice maker has died twice. with the amount of money i spent on repairs i could have purchased a much cheaper fridge with a better ice maker.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 3, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Old reliable and looks great
on January 5, 2020
Posted by: Mike
[This review was collected as part of a promotion.] got this fridge as part of an entire kitchen remodel. my parents have the same model from 2012 when they redid their kitchen so it has been proven over time to be a solid, good looking fridge.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 6, 2020
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
2nd purchase
on January 31, 2020
Posted by: Cherbarn
[This review was collected as part of a promotion.] we had this very same fridge, in the home we sold, for 8 years. the only thing we did not like was the icemaker. we will see how the new one holds up.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality product
on February 6, 2020
Posted by: regretfulbuyer
ice maker freezes up every 3 wks, have to defrost in order to make ice again. freezer periodically stops working. started 1 month after 1 year warranty ended. terrible product. dont buy!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141255801.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Awful Product
on March 5, 2020
Posted by: Julz
ice makers freeze, needing monthly defrosting. condenser freezes at drain leaving water under the crisper drawers to can run onto the floor. major defects.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, March 6, 2020
You are a valued customer, Julz, and your experience matters to us. I would like to speak with you more about your ice maker issue and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141429973.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
*Please ensure that you do not use a hair dryer to remove/thaw the ice, the ice maker nor to remove bucket from within the freezer if the ice maker is frozen until service determination is complete.*
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
*Please ensure that you do not use a hair dryer to remove/thaw the ice, the ice maker nor to remove bucket from within the freezer if the ice maker is frozen until service determination is complete.*
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US