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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Sad we chose this model
on July 19, 2020
Posted by: TIM CROSS
2 major issues. one is the drain line freezing up because the drain defroster piece of metal is inadequate. there are a lot of youtube videos about this.
other is the ice maker. 2 years after purchasing, it cost ~$700 to replace it. a year after that, it failed again. constant defrosting issues with the ice maker. even repair man mentioned that putting the ice maker in the refrigerated section will always cause problems.
other is the ice maker. 2 years after purchasing, it cost ~$700 to replace it. a year after that, it failed again. constant defrosting issues with the ice maker. even repair man mentioned that putting the ice maker in the refrigerated section will always cause problems.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 20, 2020
Hello, Tim. Thanks for sharing this experience with us and taking the time to tell us your concern. We would be more than happy to look into this for you. Please contact us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142216631.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142216631.
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker
on July 23, 2020
Posted by: Deanna
from California
we bought this fridge a few years ago and have had nothing but problems with the ice make. it freezes over and it is constantly getting clogged. i always have to break the ice chunks off the top for it to start working again for a day if im lucky. if i would have read more of the review i never would have bought this model.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, July 24, 2020
I can completely understand how frustrating this could be and we appreciate you taking the time to leave your feedback. For assistance with this concern, try taking a look at the link below. ^Pat
https://bit.ly/30G3YDu
https://bit.ly/30G3YDu
Written by a customer while visiting Samsung US
Customer Rating
2
Buy Something Else!
on July 25, 2020
Posted by: MELISSA
from Barre, Massachusetts
the refrigerator is attractive and the counter depth fit perfectly. however, the ice maker is loud and constantly needs to be defrosted! ice gets caught up in its compartment. i have to chip away the ice... that is after i struggle to get the unit out! then i repeat this fix every couple weeks. i wish i never bought this refrigerator. horrible! do not buy!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, July 27, 2020
Hello, Melissa! We appreciate you taking the time to inform us on your concern. Our customers' feedback is important to us. I understand you are experiencing Ice maker Concerns. I recommend resetting the ice maker. You can do this by following the steps in the link below. ^Pat
https://bit.ly/2P2UCMq
https://bit.ly/2P2UCMq
Written by a customer while visiting Samsung US
Customer Rating
4
Love all but shelving
on July 28, 2020
Posted by: Anonymous
from Watkins Glen, NY
we have had this fridge about a year. everything works great onit. my husband uses the ice maker daily with no problems thus far. what i dont care for is the shelves and how you cant put larger items in without lying them down. (ie large bottle juice). other than that its a nice unit
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on August 2, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] really enjoy the 3 french door design, the freezer at the bottom makes it easy for my kids to grab things themselves. the only negative thing i have to say and nothing against the product is black stainless steel, i was unaware it's just paint so i don't care for the maintenance that this color needs. but overall great product
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible ice dispenser
on August 7, 2020
Posted by: undefined undefined
the ice maker has been serviced or repaired 4-5 times in the 3 years we have owned it. it used to freeze up and no ice. then there was a recall and the part finally fix it. now it leaks inside the fridge and each time you get ice. so furious with it!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 10, 2020
We understand your frustration and appreciate, you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat
https://bit.ly/2PCjScS
https://bit.ly/2PCjScS
Written by a customer while visiting Samsung US
Customer Rating
1
Regrets with Purchase (Multiple Issues)
on August 10, 2020
Posted by: KevinK
from Los Angeles, CA
[This review was collected as part of a promotion.] i've had this refrigerator for 4.5 years now...here are some of the issues i have:
1 - the refrigerator stainless steel is very soft, when it was delivered, there was already a slight dent on bottom of the door that i completely missed.
2 - the ice machine is really pathetic. barely makes ice consistently.
3 - the refrigerator temperature is so inconsistent. when it is fully stock, it fails to provide even temperatures. we've had to empty out the unit many times to try to rebalance / adjust temps properly.
finally this item looks great but performs poorly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, August 11, 2020
We value your opinion and appreciate you sharing your experience with your refrigerator. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Written by a customer while visiting Samsung US
Customer Rating
3
A no go
on August 12, 2020
Posted by: Stuart
from Atlanta. GA
had issues with ice maker since first month. tech fixed and said it was something blocking a line. problems continued. ice maker froze up so many times i eventually just turned it off. several years later the refrigerator was put into demo mode which allowed the ice maker to defrost just enough to start working. i realized it was freezing again, and it was unknowingly draining out the bottom of the fridge and caused our wood floors to warp.
other than that this refrigerator has served fairly well. the cubic space is ample. the shelves, and doors work well. seals on the freezer split.
other than that this refrigerator has served fairly well. the cubic space is ample. the shelves, and doors work well. seals on the freezer split.
Features
3
Performance
4
Design
4
Value
5
Response from Samsung USBy Pat, Samsung Care, September 15, 2020
That sounds tough to deal with. Thank you for taking the time to share this with us. Try these troubleshooting tips in the link below. They would help resolve your concern. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US