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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
3
Ice make and water dispenser issues
on August 19, 2020
Posted by: Fred
from California
less than 3 years after purchase ice was forming inside the dairy products and vegetable drawers. contacted customer services and they were great extended my warranty to cover all parts and labor. i would not but that model number again but would definitely buy samsung again excellent customer services. i will update my review once the repairs have been completed.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, August 20, 2020
I'm happy to hear we were able to address your concern. Hopefully, this will be taken care of in a timely manner. If you have any questions, please feel free to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
2
Awful Ice Maker
on August 21, 2020
Posted by: Bgrant570
from Gig Harbor, WA
having the same issue everyone else seems to be having: ice maker continually freezes up, frosts over, and must be manually defrosted. i have to remove the ice tray and chip away at the clogged up ice maker with an ice pick every week or so. super annoying. would not buy again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Ty, Samsung Cares, September 29, 2020
Hello, here is a link to a troubleshooting guide that will help resolve your ice maker concerns https://bit.ly/34arvhp ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
No suprise, major ice maker issues
on September 24, 2020
Posted by: Jesse
from Huntington Beach, CA
like many others i too have had a terrible experience with the ice maker. weve had the fridge for just about 5 years now but havent had functioning ice for more 3 years. it freezes to a solid cube of ice and becomes useless. the entire top drawer of freezer is now deficated to ice trays as weve given up on the fridge at this point.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, September 25, 2020
I can understand your frustration and we thank you for taking the time to share this with us. We would like to do all that we can to get your ice maker back working. I feel like this guide below will help us do just that. Try taking a look at the link for assistance. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
3
RF263BEAESR/AA
on October 5, 2020
Posted by: kerry
from Newbury Park, CA
ice maker is just wrong. this is a 5 year old fridge. ice maker has caused rust via condensation in the back panel of the unit and of course is unusable..pretty hard to swallow after less than 5 years
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
4
Response from Samsung USBy Pat, Samsung Care, October 7, 2020
Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. You may need a technician to take a look at the unit for you. If you would like to contact a service center, you can do so by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
The french door convenience
on July 16, 2020
Posted by: Hyacinth
from Suwanee GA
one year and five months after warranty expired the ice maker froze, no ice only gurgling sounds. also everything in fruit, vegetable section spoiled grew mold overnight and all the ice creams and popicles turn to water. i’m a widow with no man power in the house. got someone to clear the freezer line had to chip ice buildup and use blow dryer to thaw the inside parts. had to put fridge section on chill to keep the stuff cool and freezer only cools the meats
No, I would not recommend this to a friend.
Value
3
Design
3
Performance
1
Features
3
Response from Samsung USBy Ty, Samsung Cares, September 14, 2020
Hello! Thank you for sharing your Samsung experience. Here's a link to a troubleshooting guide that will help resolve your concerns https://bit.ly/3mreisL ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Review
on November 3, 2020
Posted by: Jh2020
from East Windsor, nj
the fridge is a good size but the ice maker freezes up we have to clean buildup once a month and the drain does not work properly pulled huge sheet of ice off bottom of crisper makes the draw hard to open
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, November 4, 2020
We are delighted you took the time to share your feedback with us and look forward to using this information to help improve our products. For assistance with this concern, please take a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on November 12, 2020
Posted by: Ramica92
from Atlanta
[This review was collected as part of a promotion.] Great refrigerator love the white lights that are inside when you open it. Have not had any issues does great job making g ice fairly quickly and love the pull out freezer and shelf thats inside.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
BWOOD
on November 12, 2020
Posted by: IBSicilian2
from Fruitland, Idaho
[This review was collected as part of a promotion.] This is our 2nd purchase of this refrigerator and we LOVE it. There is so much room and you would not believe how much room in the bottom freezer. We deliberately kept our old fridge and put it in the garage thinking we would need more fridge space and we hardly used it at all. The ice and water dispenser is great and with the filter, we always have fresh water and ice. We also talked the person who purchased our home into buying one. She knew we were taking ours and loved it and asked how we liked it and sure enough, she bought one too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US