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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
3 year old fridge already quit working
on July 17, 2023
Posted by: BretF
from Idaho
Samsung should stick to making phones, their appliances are garbage , our 3 year old Samsung refrigerator went out and I can't find a repair service that will work on them! Do not buy this fridge!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 21, 2023
We appreciate you sharing your experience with one of our refrigerators, BretF. We're here to help.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Buy
on July 29, 2023
Posted by: Emma
Have had issues with it since day one. Ice maker needed to be replaced. Major issue is that the system used to cool and evaporate water does not work well. Long story short I have to pull out the bottom drawer and remove water on a weekly basis.
Response from Samsung USBy Ernest, Customer care, August 3, 2023
Hi Emma,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146101019) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146101019) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps cool, many broken parts
on July 30, 2023
Posted by: Stig0029
from Minnesota
We bought this refrigerator several years ago. It still keep items cool and frozen- we've never had an issue there. However, within the first year, the freezer door handle popped off, the bottom pull-out drawer of the fridge cracked, and the right-side door shelf broke off. Also the bottom pull-out drawer get stuck so easily and gets off track when pulling it out and pushing it back in.
After about 1.5 years, the ice maker completely stopped working despite our troubleshooting to fix it (I am finally on this site looking for a complete replacement for the ice maker). The bottom pull-out drawer is pretty much cracked all the way in half, and the right-side door shelf has been glued back together 4 times.
Not super impressed with this refrigerator or samsung house appliances in general (we have a couple others).
After about 1.5 years, the ice maker completely stopped working despite our troubleshooting to fix it (I am finally on this site looking for a complete replacement for the ice maker). The bottom pull-out drawer is pretty much cracked all the way in half, and the right-side door shelf has been glued back together 4 times.
Not super impressed with this refrigerator or samsung house appliances in general (we have a couple others).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 4, 2023
Greetings,
We thank you for letting us know about your overall experience with the refrigerator.
To help you with the broken parts, I have shared our authorized distributor for parts and accessories below.
https://samsungparts.com/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146105150, which will help our team pull up your information.
^Rainly
We thank you for letting us know about your overall experience with the refrigerator.
To help you with the broken parts, I have shared our authorized distributor for parts and accessories below.
https://samsungparts.com/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146105150, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid if you can
on August 1, 2023
Posted by: Victor
from Los Angeles
Samsung refrigerators have a major design flaw that causes the condenser pan drain in the back of the fridge to get blocked due to ice buildup and insufficient heating. This causes condensation to build up and then freeze around the condenser which can cause two problems: 1. as the ice melts and is unable to drain it will leak into the crisper drawers and bottom of the fridge cabinet which will then freeze due to proximity to the freezer drawer and 2. ice buildup around the fan may prevent the fan from spinning which then prevents cold air from circulating and the fridge won't be able to stay cool.
Samsung does not want to provide a fix. There are DIY videos on the internet explaining how you can fix the problems yourself but they are temporary in nature. The only permanent solution is to get a new refrigerator or avoid buying Samsung altogether.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 8, 2023
Hi Victor,
Thank you for giving us your insight about the Samsung refrigerator. Let us assist you.
We would love to speak to you directly and get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146119542, which will help our team pull up your information.
^Rainly
Thank you for giving us your insight about the Samsung refrigerator. Let us assist you.
We would love to speak to you directly and get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146119542, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Water leak
on September 17, 2023
Posted by: Cmwh
from Texas
Refrigerator works fine but I keep getting water under the bottom tray I can't find the problem
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems with this refrigerator
on September 22, 2023
Posted by: KatP
from South Carolina
This fridge is horrible. Samsung did replace the icemaker twice after it malfunctioned. However, auto close hinge on top of left door broke out of the plastic in the door and is non-fixable without replacing the entire left door (this is the one with the external ice/water dispenser). So we have to manually remember to push the door closed tight any time we open either the left or the right door. Then water started leaking/pooling under the deli bin from behind the twin cooling panel. There have be tons of utube videos about the drain clip which is too small and needs to be replaced with a newer version, which apparently doesn't work on this model because the drain veers to the left instead of straight down. We decided to try and fix anyway but screw behind bottom drawer had rusted through from the combination of water pouring over it and door not closing tight all the time. Rusted screw crumbled and unable to remove. So am going to have to replace the fridge and it won't be a Samsung product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 25, 2023
Hi KatP,
We are saddened over the fact that you had to deal with your refrigerator's condition. We'd love to help you for the unit's betterment.
I have shared this guide to help you with the leaks coming from the fridge. Also, please watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would love to speak to you directly to get the refrigerator door inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146327839, to help our team pull up your information.
Have a great day!
^Chrystel
We are saddened over the fact that you had to deal with your refrigerator's condition. We'd love to help you for the unit's betterment.
I have shared this guide to help you with the leaks coming from the fridge. Also, please watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would love to speak to you directly to get the refrigerator door inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146327839, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Pass on this one
on September 23, 2023
Posted by: lynn
from Washington
Worst ice maker ever. Not near enough room in the freezer and a pain in the butt to get the glass shelve out to clean it.
Response from Samsung USBy Chrystel, SEA Care, September 26, 2023
I can't begin to imagine the experience you went through with the fridge. We're here to help you out with this, Lynn.
To organize your fridge and save space, we recommend following this link for some tips. Please hover down and click under "Tips for an organized freezer" for more details.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have shared the manual for the proper removal instructions for the glass shelves. Kindly turn to page 23 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
We would love to speak to you directly to gather more information about the ice maker for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333542, to help our team pull up your information.
Have a great day!
^Chrystel
To organize your fridge and save space, we recommend following this link for some tips. Please hover down and click under "Tips for an organized freezer" for more details.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have shared the manual for the proper removal instructions for the glass shelves. Kindly turn to page 23 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
We would love to speak to you directly to gather more information about the ice maker for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333542, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Initial delight...later fright
on September 23, 2023
Posted by: LA Mark
from Los Angeles, CA
Obviously you cannot purchase this refrigerator any longer, but it is important for me to share my experience.
We really loved this refrigerator in beginning - from the style to the features, this unit seemed to tick all the boxes for things we wanted in a refrigerator, especially the ice and water in the door. However, it is the ice maker that is the the epic fail. It freezes up constantly and has little effective way to defrost it. This shouldn't happen, of course, given that refrigerators are frost free. Of further disappointment is the fact that it has already been replaced and, to our frustration, has already frosted up again.
Our home is full of Samsung products, but I'm not sure that our next refrigerator will be one of them.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Leo, Samsung Care, September 26, 2023
Hi LA Mark,
We thank you for loving the refrigerator's overall appearance, features, and functions. We truly feel for your experience with the ice maker on your refrigerator model and we desire to help you with our best effort.
I have shared a Samsung link below for frost on your ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have gone through the steps therein and your experience is chronic. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334019 to help our team pull up your information.
Leo
We thank you for loving the refrigerator's overall appearance, features, and functions. We truly feel for your experience with the ice maker on your refrigerator model and we desire to help you with our best effort.
I have shared a Samsung link below for frost on your ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have gone through the steps therein and your experience is chronic. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334019 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US