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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Buy Tried and True Brands! Worst refrigerator ever
on July 27, 2024
Posted by: Sammyveritas
from Batavia ny
I bought these around 4 years ago, and I'm so disappointed. Samsung needs to stay in their electronics lane because their appliances all such. Stupidly thinking that because I love their cell phones and televisions that their appliances would be amazing. Nope. They suck. This refrigerator leaks, it isn't cold, plastic shelves are brittle and cheap and break super easily. I regret buying this refrigerator as well as all my Samsung kitchen and laundry appliances. It is the worst, and I should've just stuck to the tried and true brands like Frigidaire and Maytag.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, July 29, 2024
We understand how important the fridge is in your household, Sammyveritas. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the fridge is not cooling or leaking and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147382523) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided a link below to help you identify why the fridge is not cooling or leaking and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147382523) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this Refrigerator
on January 4, 2025
Posted by: JSGM
Bought this refrigerator about 8 years ago and so we had to replace the ice maker twice and has gone out again plus for the pass 3 years been having ice buildup which melts and goes down under and sometimes in the bottom coolest tray. I looked at video on other people having the same trouble and replace the evaporator clip around Aug. last year and after 4 months I have ice buildup again. So I would not recommend this Refrigerator
Response from Samsung USBy Ernest, SEA Care, January 6, 2025
Hi there,
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The links below will guide you in ensuring the ice maker is running properly and addressing the frost in your refrigerator by selecting the scenario that best fits your situation. You can also learn more by checking the hyperlinks and watching the embedded videos.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148085317) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The links below will guide you in ensuring the ice maker is running properly and addressing the frost in your refrigerator by selecting the scenario that best fits your situation. You can also learn more by checking the hyperlinks and watching the embedded videos.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148085317) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US