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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
5
Very satisfied so far.
on November 5, 2015
Posted by: Blue324
Expertise:Intermediate
Very satisfied so far. Unit is quite and has many features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker Issues
on November 12, 2015
Posted by: DQ82
from Kansas City, MO, USA
Expertise:Intermediate
After about 12 months, I noticed dripping water into the refrigerator compartment coming from the ice maker area. Investigating the problem I tried for about a hour to release the ice bucket and once freed, I noticed a large ice build-up. After doing some searching on the internet about this ice build-up problem, I realized I should have waited before buying this model as other people have had similar issues. I purchased this model as an upgrade of another Samsung refrigerator with which I didn't have any problems with, however I'll think twice before purchasing another Samsung appliance.
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Bought for the Samsung name
on November 16, 2015
Posted by: ToP7
from South Carolina
We bought this same model less than two years ago. Ice maker has been repair once for leaking into the fridge. Is now not making but a couple of dumps of ice each day, freezing up, and another service call. Less than impressed.
Pros: reasonable features
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi ToP7,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances, especially if the leaks on the refrigerator.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge, here's the best link for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610052
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances, especially if the leaks on the refrigerator.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge, here's the best link for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610052
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on November 26, 2015
Posted by: Chivo
from Texas, USA
Expertise:Intermediate
Best Ref. I'v ever had love it. And also like the color
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good refrigerator with convenient design
on November 28, 2015
Posted by: SenseU
from Westfield, IN
Expertise:Expert
Very good refrigerator with convenient design, basic features are easy to learn and advanced ones are available by just reading documentation or visiting the website
Pros: Durable, spacious
Cons: none so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most excellent purchase!
on December 6, 2015
Posted by: chainsaw6
from Memphis, TN, USA
Expertise:Intermediate
Hardly a day goes by that we don't high-five each other after buying this refrigerator. It has so many nice features. The option on how to use the lower right side; the ice & water dispensers; the huge amount of space... this is SO much better than our old fridge!! We've had it about 2 months and even when we see the commercials for other models, we can't think of one we'd rather have. Thanks!
Pros: Bright display, tons of space, configurable section
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SLEEK FEATURE
on December 19, 2015
Posted by: deb0421
from Sacramento, CA, USA
Expertise:Beginner
I really like how sleek and elegant looking this refrigerator is! I was so excited to receive this. now I have perfect space for my rectangular cakes!!!
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
4 Door Flex
on December 22, 2015
Posted by: Awesome4doorFlex
from Redlands, CA, USA
Expertise:Intermediate
Love my new fridge. Just got it today and it's beautiful. It has so much room.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US