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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
5
LOVE MY NEW FRIDGE
on April 11, 2016
Posted by: DsFlicka
My old fridge was over 10 years old and once I got this one I loved it! I love having a water and ice dispenser WITH a child lock on it. The snack drawer in the fridge is perfect for my three year old's snacks and he enjoys the freedom he has of opening the fridge to get his own snacks and juice boxes and if he leaves the door opens it beeps to let me know the doors are open. It is spacious and amazing. Love it!!
Pros: Inexpensive, Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung refrigerator
on April 20, 2016
Posted by: buddystita
from Las Vegas, NV, USA
Expertise:Intermediate
We looked at quite a few models before deciding on the Samsung. We actually did not know Samsung made refrigerators but we have had other Samsung products through the years and were always satisfied. So after comparing prices and features, we made the purchase. We like the arrangement and versatility of the interior shelves. The Twin Cooling seems to be a good idea, the large freezer is on the bottom and has a separate cooling engine from the fridge itself. The internal temps can be controlled from a touch panel on the door. Setup was very easy
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
perfect
on April 21, 2016
Posted by: smaran
from Nashville, TN, USA
Expertise:Intermediate
It really good for house with 3 or 4 people in house. All features are very useful .I like the product would recommend the product to all my friends
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing design
on April 22, 2016
Posted by: JSCTX
from San Antonio
Expertise:Expert
This fridge looks soo great. I like the flexibility of the shelving system!
Pros: Realistic color, functional storage space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 11, 2016
Posted by: CoachPopz
from Denver, CO, USA
Expertise:Intermediate
This product has great features. The cool select pantry is great for opened lunch meats and things I use daily. The two fruit and vegetable bins are humidity controlled for optimum use. There are plenty of milk and juice compartments in the doors. The freezer bins are deep for lots of storage. There is a drawer atop the freezer bins for frequently used items so I don't have to dig thru the bins for them. The ice and water dispensers are digital push buttons for selection of crushed or formed ice and on and off ice dispensing. I love the large doors with the easy grip door handles. This is a great refrigerator. I love this refrigerator!
Pros: Bright display, Durable, stylish, great design for plenty of room
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Another Great Samsung Product.
on June 21, 2016
Posted by: samsung4life211
Expertise:Intermediate
Just bought this refrigerator one month ago and already love it. We have not had any issues thus far (knock on wood). I read many reviews on various refrigerators prior to making this purchase and some of the reviews I read on this particular Samsung had me a little worried. But I still went with Samsung over all others because I love Samsung products and have had great experiences over the years. This refrigerator does not have all the bells and whistles as some other models out there, but this definitely fits my growing family needs.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Design
on June 21, 2016
Posted by: 557wahoo
from Akron, OH, USA
Expertise:Expert
Love the refrigerator overall but feel that the inside shelf design needs a bit of tweeking. There isn't enough adjustability to accommodate the taller items without removing a shelf. Otherwise I Love it!
Pros: Realistic color, Bright display
Cons: shelf design
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly designed
on July 18, 2016
Posted by: Ragnar13
from California, USA
Expertise:Intermediate
I have owned the refrigerator for 6 months and I am very disappointed. The basic functions, cooling and freezing, are satisfactory, but the overall design and quality is poor. For example, the ice maker makes a crashing noise every time ice is released. The noise is loud enough to be heard throughout the house. The stainless steel skin appears to be either very soft or very thin. In spite of being very careful, there are now two dings in the surface. Finally, after 6 months I needed to change the water filter. Imagine my surprise when I discovered that the water to to fridge needs to be turned off before the filter can be pulled and replaced. In my case, I must turn off the water to my entire house to make the change. In summary I would never purchase this refrigerator again.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Ragnar13,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144597926
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144597926
^^Ross
Written by a customer while visiting Samsung US