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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
TERRIBLE ICE MAKER
on September 10, 2021
Posted by: TREVOR
from SARAMENTO, CA
this is probably the worst ice maker ever made. definetily not expected from samsung of all companies. doesn't even last 3 years. ive had older unknown brand fridge with icemakers that lasted well over 10 years with no issues. this one frosted up daily and was a pain to defrost. after a few defrosts, it completly stopped working. i tried all the tips and tricks from youtube, google, and samsung with no luck. not only was this fridge expensive, but now i need to spend even more to replace the icemaker!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 13, 2021
I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. If you have any questions for us or would like to investigate your concern further, please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696755
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696755
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive piece of junk
on November 24, 2018
Posted by: Anonymous
from Chicago, IL
Expertise:Intermediate
Refrigerator coils froze over and had to be professionally repaired. Ice maker always froze over and had to be defrosted monthly until it just died altogether.
My family and I will never purchase another Samsung appliance ever again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
The fan constantly freezes & makes a horrible soun
on December 9, 2018
Posted by: SamsungTVsONLY
from Sacramento, CA
Expertise:Beginner
The fan in the back panel constantly freezes & makes a horrible sound, like it's stuck on a monorail, climbing a mountain but the rails aren't catching so it just revs and revs and revs!!! It's so frustrating!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 14, 2019
I realize your experience has been less than ideal, and I definitely
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139171249.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139171249.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
This is wonderful refregerator
on July 2, 2014
Posted by: Aero77
from Wichita, KS, USA
Expertise:Intermediate
I love this. Four doors are very convenient and great idea,
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than anything else on the market!
on October 25, 2014
Posted by: LindysMom
from Tennessee, USA
Expertise:Expert
This is the most amazing refrigerator available today. It is spacious and designed to overcome all the complaints about other designs, The shelving is so versatile that the size of what goes in is never a problem.... a little change to a shelf and things fit perfectly. The appliance is totally quiet except for an occasional dropping Ice Cube, that compartment could use a little more sound-proofing. The freezer compartments are another design breakthrough. Slide out shelves and drawers make for easy access to everything. Nothing gets buried or lost any more! The half of the freezer that can be changed to extra refrigerator space will be perfect for the Holiday meals and leftovers! Each time I open this refrigerator, I'm thrilled again at how great it is!
Pros: versitile, great lighting, design beauty, easy programming, space
Cons: noise of ice cubes dropping
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Noisy
on December 11, 2014
Posted by: chargerfan2001
Without a doubt the noisiest fridge iv'e ever heard or owned. sounds like a mini-bike revving, and shifting gears. always has a loud buzzing sound. The ice cubes always come out wet, chipped and half frozen. Also the other reviewer is correct about the drawer never slides out smooth feels like it's jumping off the track. well it keeps my milk cold i guess.
Cons: Did not meet expectations, noisy
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 8, 2022
Hello chargerfan2001,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144582073
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144582073
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Loud banging noises
on January 8, 2015
Posted by: headachy
from Ohio, USA
Second Samsung French door....Loved the first one. This one has frequent loud banging noises.
Scares the heck out of you when it bangs. Submitted a service request electronically six days ago. Haven't heard anything yet.
Scares the heck out of you when it bangs. Submitted a service request electronically six days ago. Haven't heard anything yet.
Pros: Bright display
Cons: noisy
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 16, 2022
Hi headachy,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is noisy .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
noise issue and basic troubleshooting needed:
For unusual sounds or noises here's a link for you.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144606315
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is noisy .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
noise issue and basic troubleshooting needed:
For unusual sounds or noises here's a link for you.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144606315
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker is Terrible
on January 14, 2015
Posted by: OldArmy
from Virginia, USA
While this expensive refrigerator is spacious and convenient with four doors, the ice maker unit is terrible. Not only is it small, ice forms ice external to the ice storage bin. Without regularly melting this ice; the ice maker stops working, and the storage bin becomes stuck or can not be put back into the ice making unit. This is after I went though the extensive online guide for problems with the ice making unit.
Cons: Poor quality, Did not meet expectations, expensive, ice maker
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US