 |
Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Great until warranty is up and then....
on December 28, 2019
Posted by: ivfdad
from Denver area
coil freezes over with ice... 6-8 times a year. unload food, remove drawers & shelves & to get to the back cover that’s frozen, so plan on 2-4 hours of work defrosting. ice maker has issues also.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello ivfdad,
Thank you for bringing this to our attention. We understand how inconvenient it is to have a Samsung refrigerator that forms excessive ice and that you have to have two to four hours of work to defrost it. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Attached are the links to the troubleshooting guides that you can check, which may help fix the issue when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
I've also included a link to the guide containing information on what to do with an ice maker issue in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144369830
-Angelica
Thank you for bringing this to our attention. We understand how inconvenient it is to have a Samsung refrigerator that forms excessive ice and that you have to have two to four hours of work to defrost it. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Attached are the links to the troubleshooting guides that you can check, which may help fix the issue when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
I've also included a link to the guide containing information on what to do with an ice maker issue in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144369830
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Black Stainless
on January 7, 2020
Posted by: Toni
from FL
the black stainless ‘coating’ is peeling off. i called service and they said there is no warranty for ‘cosmetic ‘ feature. i wonder how much more will peel off. very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 7, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. If you would like to review warranty coverage, please visit the following link http://bit.ly/2sLXK8b. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Questionable longevity
on May 14, 2020
Posted by: JBPA
from Lititz, PA, United States
i bought this fridge just shy of 2 years ago and it looked great in my kitchen. fast forward to today and now i start to have the dreaded mechanical issues you see about on the internet. buyer beware
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy ^Liz, Samsung Cares, May 14, 2020
You are a valued customer, JBPA, and your experience matters to us. I would like to speak with you more about this issue and assist with getting service set up or determine what steps can be taken to address your concerns Samsung French Door Refrigerator with External Water & Ice Dispenser. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141886772.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your experience and more importantly, thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your experience and more importantly, thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on May 26, 2020
Posted by: Tanya
the ice maker broke within first year, have had it repaired 3 times. now the motor is freezing from ice build up and it needs to be repaired again. i think i've now bought this fridge twice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
Hey! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes up
on May 28, 2020
Posted by: Chris
from Alabama
[This review was collected as part of a promotion.] worst ice make ive ever had.it freezes up about every 3 months and there are so many different probable causes and a handful of suggestions on how to repair but they dont work. . no fix !
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 17, 2020
I can understand your concern. We would be more than happy to look into your situation and would greatly appreciate you reaching out to us in order for us to assist you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy if you want an ice maker
on June 2, 2020
Posted by: Nick
the fridge holds up well but very easily scratched. allso, the ice maker continuously freezes over and does not produce ice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Thank you for bringing this to our attention. Here is a link that will help resolve your ice maker concerns https://bit.ly/33VU4yX ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on June 3, 2020
Posted by: cmbs
have issue with water under the pantry drawer like many other customers. this is a faulty designed product that everyone should avoid buying as it will not last for many years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, June 4, 2020
We appreciate you reaching out with your concern, and I want to help by providing you these links to articles with information that addresses your concern: https://bit.ly/3czQBby Thank you for being a part of the Samsung family! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Very poor product
on June 5, 2020
Posted by: Cowboy888
from Texas
the ice maker was bad from the start and had to be replaced. the black finnish is flaking off and samsung says it is cosmetic and will not do any thing.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Thank you for your feedback! ^Ty
Written by a customer while visiting Samsung US