 |
Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Ice Maker is Complete Garbage
on July 22, 2020
Posted by: Anonymous
from Holt, Mi
i have had this now for a little over two years, and the ice maker has always been slow which was irritating but not it just jams all the time and seems like it takes forever to get a cup full of ice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! Here is a link that will help resolve your ice maker concerns https://bit.ly/2ZFO9g3 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Product
on July 26, 2020
Posted by: Anonymous
from Huntersville, NC
this thing is so loud (constant buzzing and humming) that we had the installers (lowes) come out twice to try and troubleshoot. they finally came to the conclusion that it was just a loud refridgerator! the absolute worst though, is the ice dispenser. it has been frozen up for over 6 months now and will not open. we have tried to defrost it several times now to no avail. it’s stuck and will not budge. most expensive piece of junk we have ever purchased.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 27, 2020
Hey, Jennifer. We take this concern very seriously and would like to look into your dilemma. Please try reaching out to us by using one of the methods below. Thank you for being a Samsung customer. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on November 2, 2020
Posted by: AzSnoopy
from Phoenix, AZ
Never have I regretted a purchase until this one. I purchased this 5 years ago and every year we have to get it serviced at least once if not multiple times because the ice makes ices over. This is not a cheap or easy fix but a costly repair if not under a warranty.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 3, 2020
We value your opinion and appreciate you sharing your experience with your refrigerator. If the problem returns; You can try taking a look at the troubleshooting steps in the link below to see if it helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK!
on November 16, 2020
Posted by: Andy
from Ca
fridge is complete junk, do not buy..... noting but problems. ice maker ices over and freezes up, water leaks in bottom of main compartment, food in main compartment freezes junk, junk, junk
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 17, 2020
We understand your frustration and appreciate you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on December 9, 2020
Posted by: Pita
from Penitas,Texas
purchased samsung refrigerator, gas stove and microwave, well microwave lasted about 2 1/2 yrs refrigerator started giving us problems at 2 yrs old now im looking on buying a new one rather than have it serviced for the 3rd time, dont waste tiur money on samsung appliances, samsung is only good at phones.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, December 10, 2020
Thank you for bringing this to our attention. We are here to help in any way. Hopefully having a service repair, will resolve your concern. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142720557
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142720557
Written by a customer while visiting Samsung US
Customer Rating
1
Broken, Broken, and Broken
on December 25, 2020
Posted by: Steve
from Milford, Iowa
in my past i had a vintage round top frigidaire, and an amana. i replaced both due to changing styles, they both worked over 20 years without failing, including the amana with a ice maker.
in 2015 we bought the samsung and it worked a couple years without any trouble. then we started having ice build up under the pantry drawer, and had to clean out every couple months. we found what seems to be a cure on the internet, to install a longer drain tube heater.
about the same time the ice maker started freezing up, and that needed defrosting every couple months. so we have had trouble constantly since this refrigerator was 2 years old, and now the ice maker quit all together.
any advice would be appreciated.
I would recommend this to a friend!
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, December 29, 2020
Thank you for bringing this to our attention. We can see you are coming from a place of frustration. The best recommendation we can suggest is a 2 part process. 1st I suggest trying the troubleshooting steps in the link below. If you have already done this, we would suggest contacting a service center in the last link. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible product!
on January 4, 2021
Posted by: Amber
from Chicago
i am looking at purchasing a new refrigerator right now after wasting $150 for samsung to tell me this garbage will cost another $500 to fix. that is not even including the ice machine which has been broken for a few months now after being serviced several times and even replaced. the fridge is just barely 3 years old! i guess this is a common issue but samsung doesnt back their products. all of my major appliances are samsung but i will be sure to change that one at a time starting with the fridge. my samsung stove knobs all broke within two years of having also.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 5, 2021
I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. Your feedback helps us understand how we can better our products and service. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
I'll never buy a Samsung refrigerator again
on January 7, 2021
Posted by: Aaron
from redwood cita, ca
google this model online, its notoriously horrible. no warranty support, the fridge won't make ice, freezes over, breaks, leaks, what a nightmare.
there is a class action lawsuit about these fridges.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 8, 2021
We provide support whether you are in warranty or out of warranty. If there is anything we can do, please try contacting our Social Media team using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142821654
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142821654
Written by a customer while visiting Samsung US