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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Quality Issues
on January 11, 2021
Posted by: Drew
from Denver, CO
this is the worst icemaker on the planet. constantly frosts over and into the bin. have tried various methods of sealing the unit since warmer air is clearly getting in. i removed the bin and sealed the opening to watch the frost grow. **please see photo**
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, January 13, 2021
I understand your concern and we would be more than happy to assist you. Take a look at the link below for steps regarding your dilemma. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on January 13, 2021
Posted by: Carlos
from Richardson, TX
i bought this fridge about 2 years ago and hadn't had any problems until recently. it started making weird mechanical noises and now the ice maker often freezes to the point that it doesn't create more ice cubes....typically i've been able to manually remove all the ice. however, today i wasn't even able to because of how much it accumulated.
picture attached after trying to remove everything.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, January 14, 2021
Thank you for bringing this to our attention. To help us identify the issue, try taking a look at the link below. It goes over detailed helpful tips on how to get your dishwasher back working properly again. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer ice bucket
on January 25, 2021
Posted by: Zippy04
from St.Louis
ice maker freezes over constantly. samsung ssys to scrap it off and see if it returns. it returns. poor design. will not be purchasing a samsung fridge anytime soon.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 26, 2021
We have a few more tips to deal with excessive frost in your unit. Take a look at the link below. Thank you! ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
My refrigerator sucks
on February 3, 2021
Posted by: Shelly Husch
from St Charles mo
honestly i'm in tears over this i have had so many repairs done for ice on the back panel inside i have had the circuit board and ice maker replaced twice by your repair guys. now the whole unit isn't working and i bought in 2015 . i lost $400 in food and i'm now without a refrigerator and no more money for repairs i don't have money for a new fridge. hhgregg is out it business i $2000 for the unit. i'm really upset. if you want i make it right refund my money. i need a refrigerator these coolers i'm using aren't cutting it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 4, 2021
I can understand this experience has you on edge and rightfully so. This would be tough for anybody to go through. Thank you for sharing this with us. I hope we can have this solved for you as soon as possible. If you have further questions, please reach out to us using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142926875
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142926875
Written by a customer while visiting Samsung US
Customer Rating
1
Not at all on this Refrigerator!
on February 20, 2021
Posted by: Fed up
from Woodstock, GA
for the last three years, i have to replace the ice maker and fixed the frosting, which caused water leakage in vegetables & fruit and on the bottom of the cool select pantry. now, the frost is built up again and it is making a disturbance loud noise. i'll never buy a samsung refrigerator again and i do not recommend it to anyone. i'm so fed up with this refrigerator. the other samsung kitchen appliances are working so far.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 22, 2021
I understand you have been dealing with a lot when it comes to this refrigerator, and we can sympathize with your issue. Since the ice maker was replaced, we may be able to fix the leakage issue with some troubleshooting. Take a look at the link below for a helpful guide. Thank you. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Written by a customer while visiting Samsung US
Customer Rating
1
ice maker doesn't work
on February 25, 2021
Posted by: Helen
i've had this fridge for less than 2 years and the ice maker won't work anymore. i've done the force defrost several times with no luck
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, February 26, 2021
I understand you have already attempted the troubleshooting steps for this symptom. I think the next step would be chatting with a technician to look into your concern. You can find one in the link below. Thank you for your feedback! ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
One of the most worthless fridges out there
on March 1, 2021
Posted by: DGDJ
from Minnesota
where do i start? first, the ice maker continuously freezes solid. for two years we have had issues with the air cirulation fan freezing solid as well. expensive to repair. and today, (3/1/21), it went into demo mode and there was no one near the thing all day as we were all at work. came home to a frdge full of ruined food. this thing is a bigger piece of junk than the samsung washer we just got rid of becase the bleach dispenser rotted out of it in less than 5 years. whatever you do, do not by samsung appliances. they should stick to phones only. oh and their tv’s aren’t much better either.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 2, 2021
I apologize for the inconvenience this has caused, and we can see where you are coming from. This would be difficult for anyone to go through. If you still need help getting the unit out of DEMO mode, try taking a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware ELECTRICAL issues
on April 5, 2021
Posted by: MelissaC
the refrigerator worked fine until it was exactly 3 days out of the warranty. there is something wrong with the electrical in the refrigerator. i am honeslty scared it will burn my house down.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 6, 2021
This is very unfortunate to hear. No matter what, we always want our customers to feel safe when they use our products. We would need to address this concern at your best convenience. Can you contact us by using the information below, Melissa? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143157444
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143157444
Written by a customer while visiting Samsung US