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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Do not buy
on February 5, 2019
Posted by: Robert608
from North Carolina
Expertise:Intermediate
Very disappointed in this purchase. Have had the unit for 5 years and have had multiple problems.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
BEAUTIFUL FRIDGE
on January 1, 2013
Posted by: HappyCamperD
from Wisconsin
Expertise:Expert
I bought 3 Samsung major appliances at once so I have been getting to know the features/manuals of each and have waited to write my reviews. I am starting with this one beacause it is my favorite! :)
First, this fridge is beautiful. I have no other words for it. I chose this model over the one with the exterior counter height drawer (which is what I had originally wanted). After spending an hour at the store opening and closing and measuring (LOL), I realized that this one simply had more door storage and we did not want to give that up.
The pantry drawer is awesome. Holds EVERYTHING that I need it to and we have yet to fill it up. The fold aside shelf is perfect as we always have at least 1 bottle of wine chilling. I am able to put an entire airbake cookie sheet on one shelf to cool cookies, which is amazing and made my holiday baking that much easier.
The ice maker is fast and not as noisy as my prevoius fridge (WPG Conquest). The water is COLD and it does not drip. IF you follow the instructions and dispense a few pitchers of water it will remove the air pockets and you will have no dripping.
There is a place for everything and this is NOT a small fridge (even thought the specs state that it is 3 cubic feet smaller than the one we replaced). We will probably never fill it completely. The freezer space matches that. HUGE. And a turkey will fit in the bottom without crowding, as will frozen pizzas, so I was very happy about that. A gallon of milk fits in the door, but I like it on a shelf inside on the right(part of the above shelf folds away to allow ease of milk storage).
No problem with finger prints or dents as the handles allow for all opening and beg to be touched.
Nothing else to add except that I have my hubby's word that we will be buying this for the next house too! We both are amazed that we could like an appliance this much!
Buy with confidence!
First, this fridge is beautiful. I have no other words for it. I chose this model over the one with the exterior counter height drawer (which is what I had originally wanted). After spending an hour at the store opening and closing and measuring (LOL), I realized that this one simply had more door storage and we did not want to give that up.
The pantry drawer is awesome. Holds EVERYTHING that I need it to and we have yet to fill it up. The fold aside shelf is perfect as we always have at least 1 bottle of wine chilling. I am able to put an entire airbake cookie sheet on one shelf to cool cookies, which is amazing and made my holiday baking that much easier.
The ice maker is fast and not as noisy as my prevoius fridge (WPG Conquest). The water is COLD and it does not drip. IF you follow the instructions and dispense a few pitchers of water it will remove the air pockets and you will have no dripping.
There is a place for everything and this is NOT a small fridge (even thought the specs state that it is 3 cubic feet smaller than the one we replaced). We will probably never fill it completely. The freezer space matches that. HUGE. And a turkey will fit in the bottom without crowding, as will frozen pizzas, so I was very happy about that. A gallon of milk fits in the door, but I like it on a shelf inside on the right(part of the above shelf folds away to allow ease of milk storage).
No problem with finger prints or dents as the handles allow for all opening and beg to be touched.
Nothing else to add except that I have my hubby's word that we will be buying this for the next house too! We both are amazed that we could like an appliance this much!
Buy with confidence!
Pros: Bright display, Realistic color, attractive addition to kitchen, huge amount of storage, cold water
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on November 11, 2018
Posted by: Mannywny
from North Bergen NJ
Expertise:Intermediate
Don’t buy this fridge!! It’s great at first but after a while the ice maker keeps freezing up. And it’s only covered for a year so right after that year it starts acting up. So I do not recommend this fridge at all! Ice maker problems look it up online there are a lot of complaints about it. So stay away from this fridge!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139841267.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6182
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6182
Written by a customer while visiting Samsung US
Customer Rating
1
I'm sorry we bought this refrigerator.
on July 10, 2016
Posted by: IluvSal
from East Aurora NY
Expertise:Expert
When we viewed this refrigerator in the showroom we were impressed by its' appearance, in particular, the black stainless finish. However, when it was delivered and we started placing items in it, we learned it is not a very functional refrigerator. The ice cabinet in the refrigerator takes up a lot of needed space. You cannot properly retrieve gallons of products like milk and juice without a struggle. The plastic used to cover the refrigerator is nearly impossible to remove because it is imbedded in the creases of the unit. We are very dissatisfied with this refrigerator and if we could we would return it. We have only had this unit for 1 week. The vendor stated that they consider it a used time and we cannot return it. We would like to hear from Samsung.
Cons: Did not meet expectations, not very functional.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
water leaks from ice maker into fridge
on October 23, 2018
Posted by: bess222
from northern kentucky
Expertise:Intermediate
leaking water from ice make into fridge as soon as warranty passed. Everything replaced. Spent 100's of dollars on a problem that obviously cant be fixed due to poor design!!! Also, ice make freezes up about once a month, along with the massive leaking into the meat tray of the fridge. I have figured out that I can use a blow dryer and defrost the ice maker to make it work again for a short time until it happens again. Piece of Junk! Also bought a Samsun washer that the entire side blew out during the spin cycle!!! Less than a month old. Samsung, you should stick to making TV's. You do well with that.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello bess222,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator freezes up, and there's water leaking into the tray of the fridge. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374271
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator freezes up, and there's water leaking into the tray of the fridge. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374271
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Love the look, full of design flaws
on August 26, 2016
Posted by: SLAPDX
from Portland, OR, USA
Expertise:Intermediate
I love the look of this fridge, but after two years of ownership I can say it's not a quality product and I cannot wait for the day when I can get rid of it. If you like cubed ice, forget about it. No matter what the control is set for, no matter how you try and adjust the ice bin, you're going to get a mix of both cubed and crushed ice no matter what. It also pushes the ice out of the bin very slowly. The ice maker itself tends to completely ice up every couple of months thus having to be defrosted with a hair dryer before it will start making ice again. And speaking of defrosting, the drain line that is supposed to carry the defrost water down to the bottom of the fridge ices up thus forcing all of the defrost water to collect underneath the deli tray. Hope you won't mind cleaning up that mess periodically. The rollers on the deli try are pretty flimsy so when you do pull out the deli tray it tends to go all wonky and get stuck. Several people online have complained about a noisy compressor and a loud banding sound, but fortunately we haven't had that issue. Is it just a matter of time? Who knows. But what I do know is that I would not recommend this fridge and will probably never purchase another Samsung appliance based on my experience with this fridge.
Pros: great style
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello SLAPDX,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144594532
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144594532
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome fridge
on December 10, 2012
Posted by: vinceaua
from Miami, FL
Expertise:Intermediate
Well I was looking at this fridge for months and finally bought about a month ago and must say I love it. Spacious, the LED light, the alarm if door stays open notice veggies and deli stay younger fresh then with previous fridge I highly recommend this Samsung refrigerator
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality ice marker
on December 6, 2017
Posted by: 1x89
from Maryland
Expertise:Beginner
The worst refrigerator I have owned. The ice marker doesn’t work for more then a week and you have to take it apart and use your hairdryer to defrost it . Will not buy Samsung kitchen appliances in the future .
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello 1x89,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work for a week. We apologize for the inconvenience this has caused you, especially since you have to use your hairdryer to defrost it. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link to a guide containing information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382583
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work for a week. We apologize for the inconvenience this has caused you, especially since you have to use your hairdryer to defrost it. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link to a guide containing information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382583
-Angelica
Written by a customer while visiting Samsung US