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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
3
Icemaker functions very poorly
on October 2, 2012
Posted by: harevyn
Expertise:Expert
While we love the refrigerator, the ice-maker is a nightmare. It spits ice chips onto the floor and creates crushed ice even when we ask for cubes. We've had another brand ice-maker but this one is awful.
Pros: french door design is great.
Cons: Did not meet expectations, see icemaker review
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi harevyn.
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser producing incorrect ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung refrigerator ice dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408993
^Camille
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser producing incorrect ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung refrigerator ice dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408993
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Defective from the beginning
on April 4, 2016
Posted by: Kipster53
We've had this refrigerator now for 1 year, 9 months, and twice we've had to call for service. The first time, there was a defective circuit board that caused the ice auger to stop working. That was within the first year, so it was covered by the warranty. Now we're having a problem with the entire refrigerator not cooling adequately. The ice maker is covered with frost, ice is accumulating on the insides, and the ice is wet. Even though we have the refrigerator set on 34 degrees, drinks are not cold enough. I just paid a service guy for a service call, and he says it's probably something with the Digital Inverter Compressor, which is still under warranty. It seems that these units are made to break down, and I would never again buy a Samsung.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer and water puddling issues
on February 17, 2018
Posted by: ElwaysOwner
from Florida
Expertise:Intermediate
We moved into our house 3 years ago and bought this refrigerator new in the Fall of 2014. The first issues arose about 12-15 months later and it's been a battle ever since. I'm not submitting anything new here if you read any of the other poor reviews. The ice maker freezes up and water puddles under the deli draw at the bottom. I'm actually going to cancel my repairman from coming this week because I now realize there is NOTHING I can do.
A few other issues: I've noticed mold in between the french doors. The touch screen is sometimes difficult to use when selecting between water, ice and crushed ice.
Sad. Time for a new refrigerator - not a Samsung though.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi ElwaysOwner,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing up and for having a pool of water in your deli drawer. Usually, when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648548
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing up and for having a pool of water in your deli drawer. Usually, when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648548
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker continues to malfunction
on May 1, 2020
Posted by: Anonymous
the ice-maker in this has frozen up and malfunctioned 3 times in the 5 years i have had this device
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 23, 2020
If you are still experiencing issues with your unit, please feel free to contact us by using the information below so we can resolve this as soon as possible for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
5
Creative Excellence
on August 20, 2013
Posted by: PcolaD
from Pensacola,FL
Expertise:Expert
It has taken me 5 years to talk my wife into replacing our 25 year-old side-by-side refrigerator. I am pleased that she waited, because we finally got the kind of quality and functional aesthetic that she expects. This refrigerator is beautiful, large, quiet, and versatile.
I have been researching refrigerators for all five years. There are two clear leaders in reliability, with Samsung being number one. The problem, up to this point, has been that she never liked the styles of refrigerator that I could find of any brand. I was attracted to the cooling design of the Samsung products, but turned off by the reviews of the reliability of the in-door ice maker that was put into the last generation of virtually all brands (the number 1 point of failure).
This refrigerator returns to the compact inside unit that had received many positive reviews for reliability and ice production. It also has dual compressors, a feature that is very hard to find in any residential model at any price point. It also has triple evaporators, to allow for the flexible control of the bottom right compartment, allowing it to be used in one of several modes.
Did I mention that the unit is large? The deliverers had to remove the doors, in order to set the unit and they did a wonderful job. It was well-packaged and protected, and arrived in flawless condition. Following the directions, it was completely ready for our food in about 4 hours and was making ice. We followed the instructions and the ice supply seems ample to our needs.
I would like to comment upon the even cooling throughout the unit and the precise temperature control. It cools magnificently and precisely. The refrigerator portion is very well laid out and presents no challenges to finding your food, or to storing a whole lot of it. The freezer(s) are also well thought out and controlled, if a bit small. -not a problem as we have a stand up freezer, as well.
We are very happy with the unit and hope to have it for many years. In this, I would like to make one recommendation. -The number one point of failure, aside from ice makers, for refrigerators is the electronics... -Not the cooling units or the fans. I have installed a whole house surge arrester in my house, and I have also put a dedicated one on this unit which is designed for this use. That is my suggestion to anyone buying this unit or another. Please remember, though, that a surge arrester is a sacrificial unit and should be changed every three years, or when it fails, or at the manufacturer's recommendation, whichever applies.
In summary, the unit is large, functions beautifully, is well-made, quiet, efficient, and can last a long time with proper care. My hat is off to the designers and engineers that produced it. We are very pleased with our purchase.
Pros: great engineering, flexible storage, commercial quality, beautiful, even cooling, powerful, dual compressors, triple evaporators, great finish
Cons: smallish freezer
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good ice maker!
on August 15, 2012
Posted by: LazyShopper
from Houston
Expertise:Intermediate
I researched french door fridges for a few weeks and finally decided on this one. Overall, it had the best ratings from numerous sources.
I love the roominess of this fridge and the versatility of the shelves. My old fridge was 10 years old so it was time to get a new one. This one keeps the produce fresh for much, much longer.
The ice and water taste terrific. And the big surprise was how fast the ice bin fills up. There is an extra bin in the freezer that stays full too.
The delivery guys had to remove the doors to get it through my door to install it, but they did an excellent job and didn't damage it.
I've had it a month and so far no repairs or problems, which was a fear after reading all the nightmare reviews. And spending this much on an appliance is not something I do very often. So I bought the extended warranty just in case. But the fridge is very quiet and I don't expect any problems. If any problems do start happening, I'll try to remember to update this review.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Needs issues fixed
on March 1, 2016
Posted by: Jlbstl
from St Louis
Expertise:Intermediate
Looks great and seems to have great options. Have had for 6 months, refrigerator has a loud cracking noise multiple times a day which sounds very bad like something is broken. Also has an air leak causing ice to melt and refreeze and jam up. I would not recommend this refrigerator, for the high cost and subpar quality I would go elsewhere
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, June 7, 2022
Hello Jlbstl,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it has a loud cracking noise and also has an air leak causing ice to melt and refreeze and jam up. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to help you understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109814/ if only water comes out when you try to dispense ice.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144577587.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it has a loud cracking noise and also has an air leak causing ice to melt and refreeze and jam up. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to help you understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109814/ if only water comes out when you try to dispense ice.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144577587.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Lesson learned
on February 8, 2019
Posted by: Kelson
We bought the fridge new in 2014. All is well in the beginning and then your extended 4 year warranty is up and then things go south. First, the ice maker constantly freezes and you need to defrost it and now the motor for the twin cooling unit gets ice build up and your unit sounds like a jet engine ready to lift off. Buyer beware, it looks nice and plays nice.....for awhile
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 11, 2019
Kelson, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US