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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
2
Very loud compressor
on January 23, 2015
Posted by: Jarrodfb
from Ofallon, il
Expertise:Expert
This is the loudest fridge I've ever had. It's runs so loud I have to turn up the TV. I can hear it from my basement, the ice maker drips all the time and spills down the front on the door. I've had it already and it's only 6 weeks old!
Pros: looks nice
Cons: Poor quality, noisy and drips water
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Jarrodfb,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144600162
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144600162
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrigerator Ever
on January 27, 2015
Posted by: tandme1
If it is possible to be in love with an appliance I want to marry this refrigerator. You can find everything in it. Everything is accessible. No more stuff in the back that you can never find or get at without digging through everything else. The freezer is amazing. Everything is organized and easy to get at. LOVE IT! Well worth the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
seeing the repair man
on March 13, 2015
Posted by: chuckosres1
Expertise:Expert
i have last years model it has not worked from the 2nd week it was put in my home
BUY SOMETHING ELSE NO ONE CAN FIX IT
Cons: Poor quality, Did not meet expectations, no help
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Ms. Samsung, HQ, March 16, 2015
Hi Chuckosres1,
I'm very sorry to hear you've had issues with your Refrigerator. Since the RF32FMQDBSR comes with several tiers of warranty coverage, including one year parts and labor on the Refrigerator, five years parts and labor on the sealed system and ten years on the compressor part, I can only suggest that you follow up with the Support Team to try to resolve this issue. Please use the online service request form (http://www.samsung.com/us/support/service/request) or call 800-SAMSUNG to speak with an agent for assistance.
Thank you,
Ms. Samsung
I'm very sorry to hear you've had issues with your Refrigerator. Since the RF32FMQDBSR comes with several tiers of warranty coverage, including one year parts and labor on the Refrigerator, five years parts and labor on the sealed system and ten years on the compressor part, I can only suggest that you follow up with the Support Team to try to resolve this issue. Please use the online service request form (http://www.samsung.com/us/support/service/request) or call 800-SAMSUNG to speak with an agent for assistance.
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1
The fridge is not cooling but the freezer is fine
on October 30, 2018
Posted by: fendy
from Toronto, Ontario
Expertise:Beginner
I don't recommend this fridge to anyone.\
1.It's not cold enough and can't keep the fruit and vegetables as long as my GE fridge.
2.the inside design of the shelves are terrible and the cheese drawer is not cold enough and all our cheese going moldy after 2 weeks ( I was keeping the same brand cheeses for 6 month in my previous fridge)
3.the quality of the material is so cheap
1.It's not cold enough and can't keep the fruit and vegetables as long as my GE fridge.
2.the inside design of the shelves are terrible and the cheese drawer is not cold enough and all our cheese going moldy after 2 weeks ( I was keeping the same brand cheeses for 6 month in my previous fridge)
3.the quality of the material is so cheap
I'll appreciate it if someone from Samsung answer me and explain that why the temperature inside the fridge is not cold enough that cause of growing a lot of mold in the fridge or even ripping fruited very fast.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello fendy,
Thank you for reaching out. We understand how inconvenient it is to have a Samsung refrigerator that is not cooling enough, causing your cheese to get moldy after two weeks. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can try, which may help fix the cooling issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
For reference, I've also included another helpful link containing information about the recommended temperature in your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00080450/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370793
-Angelica
Thank you for reaching out. We understand how inconvenient it is to have a Samsung refrigerator that is not cooling enough, causing your cheese to get moldy after two weeks. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can try, which may help fix the cooling issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
For reference, I've also included another helpful link containing information about the recommended temperature in your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00080450/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370793
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible ice maker and shelves
on November 6, 2018
Posted by: jenniannk
from Chicago, IL
Expertise:Intermediate
Shelves broke in first few months. The ice maker never produces the ice out of the door. Ice is not solid.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, September 26, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140479639.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 19624
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 19624
Written by a customer while visiting Samsung US
Customer Rating
1
I will never buy Samsung fridge again
on May 2, 2019
Posted by: Siana
from Wisconsin
Expertise:Intermediate
Our Samsung is about a year and a half old but it may as well be ancient. The fan makes a terrible noise ever couple of weeks and it stinks even though we clean it fully out and NOTHING IS IN IT! I will never buy another Samsung refrigerator again as the complaints I have seen for years gone by are the exact same ones we have now. So disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 10, 2019
I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Samsung experience continues for all. Thank you for being an important part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Very LOUD!
on October 10, 2019
Posted by: Anonymous
check out the loud buzzing and ticking noises that my brand new refrigerator makes. according to samsung, this is completely normal and they will not exchange, repair, or let me return it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
(click to see the video)
Response from Samsung USBy ^Cat, Samsung Cares, October 11, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Refrigerator Noises: http://bit.ly/2Bdu4ki
Thank you for being a part of the Samsung family! ^Cat
• Refrigerator Noises: http://bit.ly/2Bdu4ki
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing good here.....
on June 12, 2020
Posted by: Ida C
the worst. came in damaged. temperature inconsistent. condensation inside, everywhere. leaks. 6months old and has never worked properly. i will never buy another samsung anything...........
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 28, 2020
Hello! Thank you for reaching out to us. We're here to help! Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142390398 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142390398 ^Ty
Written by a customer while visiting Samsung US