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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
New refrigerator and they discontinue parts
on May 27, 2015
Posted by: mfullmer
from Atlanta, GA
Expertise:Expert
Have had for 13 months and water valve to ice maker stuck on the open position. They've already discontinued the valve so we had to find one a couple of states over. I see this being one very expensive piece of junk after all is said and done.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
ice maker doesn't produce large amounts of ice like advertised
on November 29, 2015
Posted by: VK123
from Allentown PA
I bought this refrigerator in July and I am very dissatisfied with it. I wish I could return it. I hoped I would get use to it but the ice maker is slow and I run out of ice by mid day. With a family we go through the ice, and right now there are only two of us and we run out all the time. There is nothing worse than an empty ice tray. I have to buy ice when we know there will be guests or our family home on the weekends. The left door is a waste of space because there shelves are not functional except for maybe drink boxes. The ice maker takes up a great deal of space in the door itself. The freezer door doesn't open far enough to see what you have in the top basket. I would of liked it more if it could pull out a few inches more. This was and is a waste of my money. I don't recommend this fridge for any family or anyone. Now I'm stuck with it till it breaks down and I kind of hope that will be soon..
Cons: Did not meet expectations, bad ice maker, dysfunctional left side door, freezer door doesn't open far enough
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Dissapointment
on May 1, 2020
Posted by: aussieblue
from 41001
[This review was collected as part of a promotion.] this fridge is a total disappointment. problems started about 1.5 years into owning it with the ice make clogging up with frost/ice. now it doesn't work at all (going on a year now).
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 25, 2020
Hello! f you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) Thank you for reaching out to us! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Very Noisy
on December 18, 2014
Posted by: MarshallB
from Newark, DE, USA
Expertise:Intermediate
I purchased this refrigerator in September 2014 because it looked good and had the features that we were looking for. We like the regrigerator but it is very noisy, it sounds like a train is in my kitchen. It goes through several phases throughout the day and approximately 4 -5 times a day it runs so loud I can not hear the TV that I have in the Kitchen.
If I could have listened to the refrigerator in the store prior to purchasing it, I would not have bought this appliance.
I would not recommend this refrigerator if you are going to put it in your kitchen. It is more appropriate for a garage or basement.
Pros: style, shelves, capacity
Cons: Did not meet expectations, very noisy
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello MarshallB,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you like the product despite the issue you're experiencing with your refrigerator as it's very noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579664.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you like the product despite the issue you're experiencing with your refrigerator as it's very noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579664.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is bad
on August 20, 2014
Posted by: latitude
from Fort Lauderdale, FL, USA
Expertise:Expert
Ice melts all over inside and makes a mess all over the floor when ever you dispense ice. makes ice slowly.
Pros: none
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi latitude.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser icemaker issue. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405517
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser icemaker issue. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405517
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features!!
on August 15, 2013
Posted by: Luv2Shop123
First, I thought that it would just be an ordinary refrigerator. That is so not true!!!! It is very good and is very sleek, new, awesome! Also, it has some cool technology features in it. This product will just help your life really easy!! I strongly recommend it to everyone who needs a new refrigerator. Thank you so much for reading my review!!!!!!!!!!1
Pros: Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on May 19, 2014
Posted by: Giarc2525
from Port St Lucie, FL
We decided o this fridge for it design and storage size. We made the right choice. This was an amazing buy. Unique clean and sophisticated. We love our fridge and would recommend it to all.
Pros: Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy
on August 30, 2014
Posted by: Whydoyouwantthis
Very pleased with this refrigerator. Nice design and runs quietly. Love the bright LED lights.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US